Jan 22, 2017, 3:51 pm
Last edit by: wilp888
Sleep-Enticing Amenities
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
In addition to the sleep-enticing United Polaris personal suites, several other amenities were designed with our customers' sleep in mind.
In a first-of-its-kind partnership, United has worked with leading luxury specialty store Saks Fifth Avenue for custom-designed bedding. All designed to provide the best sleep in the sky, the new bedding collection will feature plush duvets, lightweight day-blankets and a large and small pillow for each United Polaris customer. In addition, mattress cushions will be available upon request.
Slippers will be available on all flights, and customized United Polaris pajamas will be available by request on flights longer than 12 hours*. Flyers will also be able to request a gel-cooled pillow. New amenity kits will feature ergonomically designed eye shades, calming lavender pillow mist and additional products from Soho House & Co.'s Cowshed Spa.
With the introduction of United Polaris, the airline intends to donate tens of thousands of pillows, blankets and other inflight service items to Fisher House Foundation, which United and its employees have long supported.
SFO - ICN, PEK, PVG, HGH, XIV, TPE, AKL, HKG, CTU, SYD, TLV, SIN
EWR - NRT, PEK, DEL, BOM, HKG, PVG
ORD - NRT, PEK PVG, HKG
LAX - PVG, SYD, MEL, SIN
IAD - NRT, PEK
IAH - NRT, SYD
(from United Twitter feed https://pbs.twimg.com/media/CyjFHZLW...jpg&name=large
Trip reports with photos:
http://www.flyertalk.com/forum/trip-...l#post27799060
Polaris In-flight Experiences
Apr 24, 2017, 5:47 pm
#1351
Join Date: Nov 2016
Location: SFO
Programs: Hilton Diamond, Marriott Gold, IHG Plat
Posts: 756
For those of you lamenting getting the tray too soon after the initial beverage service, compare that to my recent flights on Asiana (OZ) BKK-ICN-JFK-ICN-BKK. Even on the 14-hour A380 flights in J-class to/from JFK they don't do a beverage service. Ever. As soon as it's level enough, they lay table cloths and bring out the food. They deliver a small water bottle at the end of the meal, and that's the last thing you get unless you either ring your call button for a beverage or wander back to the galley to ask. When delivering the arrival meal service, they do ask what you'd like to drink. They only separate beverage service per se was predeparture.
The first flight (BKK-ICN) was a midnight departure, so I thought they eliminated the beverage service to get things done quickly so tired passengers can sleep. But both the long-haul flights, and ICN-BKK were daylight departures with plenty of time for a "cocktail hour."
Maybe be thankful for the ramekin of nuts?
The first flight (BKK-ICN) was a midnight departure, so I thought they eliminated the beverage service to get things done quickly so tired passengers can sleep. But both the long-haul flights, and ICN-BKK were daylight departures with plenty of time for a "cocktail hour."
Maybe be thankful for the ramekin of nuts?
Better comparison would be an airline like EY, where the FAs sometimes just disappear after the initial service and call lights go unanswered for long periods of time.
Last edited by Explorer789; Apr 24, 2017 at 5:52 pm
Apr 25, 2017, 7:03 am
#1352
Join Date: Mar 2000
Location: Wayne, NJ USA
Programs: UA Million Miler, Lifetime United Club member
Posts: 2,175
For those of you lamenting getting the tray too soon after the initial beverage service, compare that to my recent flights on Asiana (OZ) BKK-ICN-JFK-ICN-BKK. Even on the 14-hour A380 flights in J-class to/from JFK they don't do a beverage service. Ever. As soon as it's level enough, they lay table cloths and bring out the food. They deliver a small water bottle at the end of the meal, and that's the last thing you get unless you either ring your call button for a beverage or wander back to the galley to ask. When delivering the arrival meal service, they do ask what you'd like to drink. They only separate beverage service per se was predeparture.
The first flight (BKK-ICN) was a midnight departure, so I thought they eliminated the beverage service to get things done quickly so tired passengers can sleep. But both the long-haul flights, and ICN-BKK were daylight departures with plenty of time for a "cocktail hour."
Maybe be thankful for the ramekin of nuts?
The first flight (BKK-ICN) was a midnight departure, so I thought they eliminated the beverage service to get things done quickly so tired passengers can sleep. But both the long-haul flights, and ICN-BKK were daylight departures with plenty of time for a "cocktail hour."
Maybe be thankful for the ramekin of nuts?
I don't need FA's fawning over me throughout the flight. That's why you have a call button. PLUS, they have an amazing ramen soup for the mid-flight snack. Thinking about it right now . . .
Apr 25, 2017, 7:38 pm
#1353
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,422
ne.
Apr 25, 2017, 7:47 pm
#1354
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,901
Apr 25, 2017, 11:22 pm
#1355
Join Date: Jun 2005
Location: Bloomfield, NJ
Programs: UA Gold, Million Miler, Marriott platinum, lifetime platinum
Posts: 974
I've flown the OZ long haul in J and it is an incredible value. And the upper decki 380 seats are great with huge storage space.
I don't need FA's fawning over me throughout the flight. That's why you have a call button. PLUS, they have an amazing ramen soup for the mid-flight snack. Thinking about it right now . . .
I don't need FA's fawning over me throughout the flight. That's why you have a call button. PLUS, they have an amazing ramen soup for the mid-flight snack. Thinking about it right now . . .
Apr 26, 2017, 1:50 pm
#1356
Join Date: Jun 2015
Posts: 343
Yesterday on PEK-ORD, we were boarded but waiting to be called for our departure window, so I asked about the pajamas while still at the gate and a very pleasant FA grabbed a pair. She also mentioned that they load pajamas in the US for the roundtrip (this 777 coming from IAD), so if the outbound passengers use them all up, no dice for inbounders. I guess I was lucky.
Unfortunately, she was not the FA assigned to me. That one was having a rough day and in a sour mood. I overheard her in the galley saying "I am so done with this!" I'm sure they could fill that position rather quickly.
Unfortunately, she was not the FA assigned to me. That one was having a rough day and in a sour mood. I overheard her in the galley saying "I am so done with this!" I'm sure they could fill that position rather quickly.
Apr 26, 2017, 10:36 pm
#1357
Join Date: Jun 2005
Location: Bloomfield, NJ
Programs: UA Gold, Million Miler, Marriott platinum, lifetime platinum
Posts: 974
Yesterday on PEK-ORD, we were boarded but waiting to be called for our departure window, so I asked about the pajamas while still at the gate and a very pleasant FA grabbed a pair. She also mentioned that they load pajamas in the US for the roundtrip (this 777 coming from IAD), so if the outbound passengers use them all up, no dice for inbounders. I guess I was lucky.
Unfortunately, she was not the FA assigned to me. That one was having a rough day and in a sour mood. I overheard her in the galley saying "I am so done with this!" I'm sure they could fill that position rather quickly.
Unfortunately, she was not the FA assigned to me. That one was having a rough day and in a sour mood. I overheard her in the galley saying "I am so done with this!" I'm sure they could fill that position rather quickly.
Apr 27, 2017, 9:11 pm
#1358
Join Date: Nov 2013
Location: CO
Programs: UA OG-1K, Marriott Plat, Hertz PC
Posts: 1,360
On 777 there is a handicap bathroom in J that is a bit bigger and easier to change in, do 787s have a similar bathroom?
Apr 27, 2017, 9:24 pm
#1359
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
Apr 27, 2017, 9:37 pm
#1360
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,412
Apr 28, 2017, 7:08 pm
#1361
Join Date: May 2008
Programs: UA/CO GS, PP, MM
Posts: 360
Flew flight 31 MUC to EWR today. Usual Polaris stuff.
But no sundae. And it was listed on the menu. They had little cup containers of one random flavor of ice cream. Not happy with that. How can they think this is an even trade. How hard is it to cater ice cream sundaes. Why the difficulty now?
I had this happen last week on a PS flight too, one lousy mango sorbet flavor.
Also I noticed a (DYKWIA) guy left the plane with the duvet bedding. Is this really a thing? Why is this allowed?
But no sundae. And it was listed on the menu. They had little cup containers of one random flavor of ice cream. Not happy with that. How can they think this is an even trade. How hard is it to cater ice cream sundaes. Why the difficulty now?
I had this happen last week on a PS flight too, one lousy mango sorbet flavor.
Also I noticed a (DYKWIA) guy left the plane with the duvet bedding. Is this really a thing? Why is this allowed?
Apr 28, 2017, 7:11 pm
#1362
Join Date: Jul 2005
Posts: 2,324
The new bowls are cracking and glass chips are the result.
Systemwide haltage of all sundaes worldwide. First world problem if there ever was one
Systemwide haltage of all sundaes worldwide. First world problem if there ever was one
Apr 28, 2017, 11:35 pm
#1363
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
Potential liability and more PR problems is the last thing UA needs right now.
Personally, I have been "sundaed-out" for a longtime and am more pleased by the non-sundae offerings anyway.
However, the leadtimes for replacement bowls appear to be rather extended.
Apr 29, 2017, 1:38 am
#1364
Join Date: Oct 2007
Location: Naples - Chicago - Park City
Programs: UA 1K Million Miler, Hyatt Globalist, Hilton Diamond, Marriott Plat, Amex Plat
Posts: 290
Observations currently aboard 869 SFO-HKG (full Polaris):
Pajamas asked for early in the flight (pre-dinner service) for myself and mrs_g. Was told none were loaded in SFO. After the service the FA handed me 2 "We're sorry for the inconvenience cards". Mattress pads asked for and handed to us...no offer to unwrap or set up the bed.
Only 2/6 wines listed on the menu matched the actual selections onboard.
Main courses good but still dismayed by replacement of salad dressing choice and croutons with the generic bottle of vinaigrette.
No choice of bread. Pre-plated garlic bread and pretzel roll.
Also miss the cheese cart and cracker selections. Pre-plated 3 cheeses, 6 grapes, and package of 2 crackers.
Still no sundaes but little pre- packaged cups of mango sorbet.
VERY disinterested crew. No introductions, welcome aboards, thank you for your business greetings etc. Nothing proactive or special. Mrs was long finished with her PDB before I even got someone's attention and had to ask for mine. No offer of after-dinner drinks...had none on the cart and sighed when I asked for a Bailey's and coffee.
Pajamas asked for early in the flight (pre-dinner service) for myself and mrs_g. Was told none were loaded in SFO. After the service the FA handed me 2 "We're sorry for the inconvenience cards". Mattress pads asked for and handed to us...no offer to unwrap or set up the bed.
Only 2/6 wines listed on the menu matched the actual selections onboard.
Main courses good but still dismayed by replacement of salad dressing choice and croutons with the generic bottle of vinaigrette.
No choice of bread. Pre-plated garlic bread and pretzel roll.
Also miss the cheese cart and cracker selections. Pre-plated 3 cheeses, 6 grapes, and package of 2 crackers.
Still no sundaes but little pre- packaged cups of mango sorbet.
VERY disinterested crew. No introductions, welcome aboards, thank you for your business greetings etc. Nothing proactive or special. Mrs was long finished with her PDB before I even got someone's attention and had to ask for mine. No offer of after-dinner drinks...had none on the cart and sighed when I asked for a Bailey's and coffee.
Apr 29, 2017, 4:22 pm
#1365
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,453