17 Nov 2016 UA issues ground-stop at DEN due to de-icing equipment issues
Nov 17, 2016, 7:48 pm
#1
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17 Nov 2016 UA issues ground-stop at DEN due to de-icing equipment issues
Nov 17, 2016, 8:09 pm
#3
Join Date: Aug 2013
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Smisek strikes again. This is what outsourcing gets you.
It's not issues with the equipment. It's inexperience and a lack of manpower. The funny thing is that outsourcing the deicing work has actually cost them more money because of stuff like this, and the fact that they waste so much glycol, it's ridiculous.
It's not issues with the equipment. It's inexperience and a lack of manpower. The funny thing is that outsourcing the deicing work has actually cost them more money because of stuff like this, and the fact that they waste so much glycol, it's ridiculous.
Nov 17, 2016, 8:11 pm
#4
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By the time I realized the 411 I was getting from UA was the typical garbage, I was
ed.If the flight is sitting on the ground in DEN, it would be nice if they did not show it as "in flight".... GRRR...
p.s. and now as I try to track my flight the APP says "United Data Services are unavailable" ...
Nov 17, 2016, 8:11 pm
#5
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Nov 17, 2016, 8:17 pm
#6
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Nov 17, 2016, 8:22 pm
#7
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No, they have the Weather Channel like everybody else. Wife on UA4491 cancelled after hours of screwing around. I will be furious if they call this "weather-related" when in fact it is "equipment-related".
Nov 17, 2016, 8:32 pm
#8
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So, having not flown United in many months I get a trafecta (1) bad information, (2) impacted by outsourcing/cost cutting, and (3) so far as I can see no effort at service recovery.
I get a delay on DL or VX and they are out with a cart of snacks/drinks, and GAs. Three hour delay at SEA on this flight and nothing, not even a GA, just a rolling delay on the monitor at the unmanned gate...
Nov 17, 2016, 8:59 pm
#10
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In this case the passengers, in time and frustration. 
I wonder if I billed them for my time at my usual hourly rate would they would pay.... 
I wonder if I billed them for my time at my usual hourly rate would they would pay....
Last edited by WineCountryUA; Nov 17, 2016 at 9:25 pm Reason: Quote updated to reflect Moderator edit
Nov 17, 2016, 9:44 pm
#12
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Meanwhile, from the local ABC station:
http://www.thedenverchannel.com/news...ason-in-denver
Delta, Frontier and Southwest Airlines reported no problems in their deicing procedures.
Nov 17, 2016, 9:52 pm
#13
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Weather arrived yesterday in ASE with the midday flight circling ASE several times before diverting/returning to DEN. The afternoon flight got in 45 minutes late, the evening flight circled numerous times and the last flight of the night did not even attempt to fly. The last two flights of the day park overnight at the ASE Aerodrome to provide the aeroplanes for first two flights of the morning out of ASE so Skywest attempted to get them both up to ASE this morning - have a look at the first attempt:
http://flightaware.com/live/flight/S...527Z/KDEN/KDEN
The second one did not even leave the gate.
Last edited by Aspen; Nov 17, 2016 at 9:58 pm
Nov 17, 2016, 10:22 pm
#14
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Well the GA in Seattle, who just turned away 40 of us trying to get on the earlier flight, do to our late arriving AC from DEN, admitted it was a "major deicing problem" in Denver.
So, having not flown United in many months I get a trafecta (1) bad information, (2) impacted by outsourcing/cost cutting, and (3) so far as I can see no effort at service recovery.
I get a delay on DL or VX and they are out with a cart of snacks/drinks, and GAs. Three hour delay at SEA on this flight and nothing, not even a GA, just a rolling delay on the monitor at the unmanned gate...
So, having not flown United in many months I get a trafecta (1) bad information, (2) impacted by outsourcing/cost cutting, and (3) so far as I can see no effort at service recovery.
I get a delay on DL or VX and they are out with a cart of snacks/drinks, and GAs. Three hour delay at SEA on this flight and nothing, not even a GA, just a rolling delay on the monitor at the unmanned gate...
Last edited by WineCountryUA; Nov 18, 2016 at 4:58 am Reason: unneeded personal comment deleted
Nov 17, 2016, 11:34 pm
#15
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Unbelievably poor performance by United and their subcontractor. This storm was in the forecast all week. This storm was not a surprise, and it was not a particularly big or severe storm for Denver.
http://denver.cbslocal.com/2016/11/1...elayed-at-dia/
We were supposed to make our way to LAX through DEN starting from COS today at 1:52 PM on UA5730 which eventually arrived at the gate in DEN 7 hours 41 minutes late tonight. We punted at around 6:00 PM and re-booked for Friday AM on UA5517, which then cancelled out later this evening. We're driving to Denver tomorrow. The storm has mostly passed now. Hopefully United can operate out of DEN tomorrow in clear weather.
http://denver.cbslocal.com/2016/11/1...elayed-at-dia/
We were supposed to make our way to LAX through DEN starting from COS today at 1:52 PM on UA5730 which eventually arrived at the gate in DEN 7 hours 41 minutes late tonight. We punted at around 6:00 PM and re-booked for Friday AM on UA5517, which then cancelled out later this evening. We're driving to Denver tomorrow. The storm has mostly passed now. Hopefully United can operate out of DEN tomorrow in clear weather.
