Oct 13, 2016 UA Master computer down?

Old Oct 13, 2016, 8:39 pm
  #1  
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United Maintenance Forgets to Update Map Navigation Database - So We're Sitting at Ga

On UA 930 SFO-LHR. However, we are sitting at gate because they forgot to update the map navigation database that apparently expired 10 hours ago.

I've had mechanical delays before - but this is the first I've ever had that seems to be clear negligence on the carrier's part. What a pain. They said they hope the delay will be limited to 45 minutes.
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Old Oct 13, 2016, 8:48 pm
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Aren't new AIRAC cycles available well ahead of their effective date? Odd that they would wait so long to update.

On that note, does anyone know how the update actually occurs? Do they have to plug in something, or is there an OTA update mechanism?
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Old Oct 13, 2016, 8:53 pm
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Sitting on the ground in IAH. Apparently all flights are in the same boat. Anyone have any news on how long this takes to update.

Also just heard that the network is down supporting the baggage system UA wide? Is there a full blown outage?
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Old Oct 13, 2016, 8:53 pm
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Apparently there is a maintenance guy with a laptop doing a 40 minute download.


Originally Posted by Boo_Radley
Aren't new AIRAC
cycles available well ahead of their effective date? Odd that they would wait so long to update.

On that note, does anyone know how the update actually occurs? Do they have to plug in something, or is there an OTA update mechanism?
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Old Oct 13, 2016, 9:02 pm
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Originally Posted by Boo_Radley
Aren't new AIRAC cycles available well ahead of their effective date? Odd that they would wait so long to update.
Yes, the cycles are on a predictable schedule years in advance. And the operators are supposed to have the updates 28 days before they become effective.
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Old Oct 13, 2016, 9:10 pm
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Originally Posted by Boo_Radley
Aren't new AIRAC cycles available well ahead of their effective date? Odd that they would wait so long to update.

On that note, does anyone know how the update actually occurs? Do they have to plug in something, or is there an OTA update mechanism?
OTA update mechanism would be a huge security / safety risk in the eyes of the airline and OEM, I think.
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Old Oct 13, 2016, 9:10 pm
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Still held at gate in IAH. According to captain 13 other flights at IAH affected by baggage / nav system issues.
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Old Oct 13, 2016, 9:34 pm
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Originally Posted by TA
OTA update mechanism would be a huge security / safety risk in the eyes of the airline and OEM, I think.
While it's not implemented yet, it's definitely coming in the next 5-10 years. Mix of wifi and LTE networks to serve the gates.
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Old Oct 13, 2016, 9:57 pm
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Appears to be system wide unimatic outage. Anyone get off the ground after 9:00PM CST?
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Old Oct 13, 2016, 10:01 pm
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Sitting at EWR with (we're told) 45 more mins in front of us. Captains terminology is "performance data".
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Old Oct 13, 2016, 10:03 pm
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Initially issued at 10:29pm CDT Thursday.

In this case, "Customer" = issued at the request of the airline.

FAA ATCSCC Advisory ATCSCC ADVZY 007 DCC 10/14/2016
UAL GROUND STOP
MESSAGE:
EVENT TIME: 14/0310 - 140459
ATCSCC ADVZY DCC
UAL MAINLINE GROUND STOP
DESTINATION AIRPORT: ALL
FACILITIES INCLUDED: ALL
GROUND STOP PERIOD: 14/0310Z - 14/0415Z
REASON: AIRLINE REQUEST
EFFECTIVE TIME: 140329 - 140530
SIGNATURE: 16/10/14 03:29

FAA ATCSCC Advisory ATCSCC ADVZY 009 DCC 10/14/2016 UAL GROUND STOP
MESSAGE:
EVENT TIME: 14/0345 - 140500
DESTINATION AIRPORT: ALL
FACILITIES INCLUDED: ALL
GROUND STOP
PERIOD: 14/0345Z - 14/0500Z
REASON: UAL CUSTOMER REQUEST
EFFECTIVE TIME:
140347 - 140530
SIGNATURE: 16/10/14 03:47
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Old Oct 13, 2016, 10:04 pm
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Someone needs to implement a better to-do list with reminders

Last edited by goalie; Oct 13, 2016 at 10:07 pm Reason: Off topic comment removed
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Old Oct 13, 2016, 10:04 pm
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From what United twitter team posted:
"We're experiencing issues with our weight reporting system & are working to resolve this as quickly as we can."


Originally Posted by jcg20
Sitting at EWR with (we're told) 45 more mins in front of us. Captains terminology is "performance data".
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Old Oct 13, 2016, 10:05 pm
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Wonder if it's affecting Intl flights too:

Relative's UA983 HGH-SFO delayed 1+ and counting hour for maintenance, yet showing on schedule on .bomb...

Edit: Just posted an "operational difficulties" delay, so I'm guessing it's affecting inbound Int'l too

Last edited by pushmyredbutton; Oct 13, 2016 at 10:18 pm
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Old Oct 13, 2016, 10:09 pm
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Originally Posted by pushmyredbutton
Wonder if it's affecting Intl flights too:

Relative's UA983 HGH-SFO delayed 1+ and counting hour for maintenance, yet showing on schedule on .bomb...
I'm on my way to DUB, so yes.

Edit: you meant inbound. My bad.
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