You've changed this ticket too many times.
#16
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,880
I just reread the comments and I'd like to ask why does the fare amount give agents the right to justify their actions? On my trip twice I was told that you only paid XX for this ticket. A revenue ticket is a revenue ticket, it's not in my control or the agent's control how much I paid for it.
#18
Join Date: May 2012
Programs: UA
Posts: 1,097
In my case both ground customer service agents quoted the dollar amount I paid as an excuse for:
1. not putting me on the CPU list, not on because of companion
2. not letting me SDC my ticket, again with an agent because of a non status companion
First offense was rectified by a LAX gate agent. Second put me on the no change list.
#19
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,650
#20
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,110
#21
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,880
That flight was full. Only Y code was available to book me on that flight at the time. The rebooking agent did it right but she also denied my GPU request. I called again and got the same answer.
#22
Join Date: Sep 2015
Programs: 1 thousand
Posts: 2,110
I've never had (normal) SDC change my fare class. (I have had a change to Y in IRROPS SDC, but that still credited as the original class.) Even the one time I asked an airport agent to do it for me - still the original fare class.
I've actually done 2-3 day rolling SDC a few times now, no issues whatsoever. Even once on a connecting ticket (turned a layover into a 1.5 day stopover).
I've actually done 2-3 day rolling SDC a few times now, no issues whatsoever. Even once on a connecting ticket (turned a layover into a 1.5 day stopover).
#24
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Posts: 3,212
PS: I have no idea why 1K agents couldn't put RPUs or GPUs within 24 hours of departure. I can technically right now book the flight next day morning and apply GPU to it right away. :/
#25
Join Date: Nov 2001
Location: Washington, DC
Programs: UA1K MM, BA Gold, Hyatt LT Globalist, Bonvoy LTE, IHG Diam, HH Gold, Amtrak Sel Exec
Posts: 3,170
Yes. That is exactly what I should have done. FWIW I was very polite to the service agent, but I would have been better off saying that I needed to call back.
Sure. I like to fly and I like to be excited about flying. This agent's attitude was something of a buzzkill. For 2016, I will have to work to get to the next level (platinum). Since I am already Gold (barely) and can live without Platinum, I might have more fun flying airlines or aircraft that I haven't been on before. Yes, I might try something else since my enthusiasm was a little dampened by this agent. I'm saying this without any sort of anger or sense of revenge. But I think it is worth mention that an agent's attitude over a $60 ticket could result in the loss of a pair of J tickets to Air France or TK. I find it interesting that UA has this person working the priority desk and she is not more big-picture oriented. She certainly did not need to add the notation "no more changes without a fee." That was at her discretion.
btw, I appreciate the responses. Thanks.
Sure. I like to fly and I like to be excited about flying. This agent's attitude was something of a buzzkill. For 2016, I will have to work to get to the next level (platinum). Since I am already Gold (barely) and can live without Platinum, I might have more fun flying airlines or aircraft that I haven't been on before. Yes, I might try something else since my enthusiasm was a little dampened by this agent. I'm saying this without any sort of anger or sense of revenge. But I think it is worth mention that an agent's attitude over a $60 ticket could result in the loss of a pair of J tickets to Air France or TK. I find it interesting that UA has this person working the priority desk and she is not more big-picture oriented. She certainly did not need to add the notation "no more changes without a fee." That was at her discretion.
btw, I appreciate the responses. Thanks.
That said United still has great agents at the 1K desk who really save the day when things REALLY go wrong (in a way that no other airline does). So don't hold too much against the airline for one surly agent.
#26
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,349
I've never had (normal) SDC change my fare class. (I have had a change to Y in IRROPS SDC, but that still credited as the original class.) Even the one time I asked an airport agent to do it for me - still the original fare class.
I've actually done 2-3 day rolling SDC a few times now, no issues whatsoever. Even once on a connecting ticket (turned a layover into a 1.5 day stopover).
I've actually done 2-3 day rolling SDC a few times now, no issues whatsoever. Even once on a connecting ticket (turned a layover into a 1.5 day stopover).
#27
Join Date: Mar 2014
Location: CLE
Programs: UA Gold, DL DM, UA 1K, MR PP
Posts: 352
I just reread the comments and I'd like to ask why does the fare amount give agents the right to justify their actions? On my trip twice I was told that you only paid XX for this ticket. A revenue ticket is a revenue ticket, it's not in my control or the agent's control how much I paid for it.
Never happens on Delta
#28
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AA Platinum, AS & DL GM Marriott TE, Hilton Gold
Posts: 9,582
#29
Join Date: Dec 2008
Programs: UA
Posts: 73
not as fun as you might think. AF have angled seats in business. So, if your idea of 'fun' is waking up under the seat in front of you, go ahead. Though the plane cams are kind of cool.
#30
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,987
United always wants it both ways.