United.com does not display return flight
Sep 23, 2016, 5:07 am
#1
Original Poster
Join Date: Oct 2006
Location: Philadelphia & Palm Springs
Programs: UA-GS 3MM, AA-gold, Amtrak Select +, Bonvoy Titanium, Honors gold
Posts: 79
United.com does not display return flight
Hi all,
Forgive me if this scenario has been posted before...I have a round trip itinerary (2 segments both nonstop EWR-SFO-EWR) for January..On United.com previously I could view both legs of travel..yesterday I called to change the return flight which was accomplished successfully...I have an email receipt showing the updated itin and have had it verbally confirmed to me..When I try to access this online, I only view the outbound flight. After one hour on the phone last night with res agent who tried to rebook itin and redisplay to no avail, the .com support desk took a screen shot and told me its a "glitch"...my fear is eventually it disappears somehow and I am left pleading for UA to look into history, etc to see where my return flight went...Any thoughts? The flight in question is 2381 07JAN SFO-EWR 9:50pm departure....flight number seems odd for this service..possibly sked change happening? Phone agent told me maybe it will be a roll out of a Polaris outfitted aircraft which seems unlikely and makes no sense, but who knows...flight still available for sale..
Forgive me if this scenario has been posted before...I have a round trip itinerary (2 segments both nonstop EWR-SFO-EWR) for January..On United.com previously I could view both legs of travel..yesterday I called to change the return flight which was accomplished successfully...I have an email receipt showing the updated itin and have had it verbally confirmed to me..When I try to access this online, I only view the outbound flight. After one hour on the phone last night with res agent who tried to rebook itin and redisplay to no avail, the .com support desk took a screen shot and told me its a "glitch"...my fear is eventually it disappears somehow and I am left pleading for UA to look into history, etc to see where my return flight went...Any thoughts? The flight in question is 2381 07JAN SFO-EWR 9:50pm departure....flight number seems odd for this service..possibly sked change happening? Phone agent told me maybe it will be a roll out of a Polaris outfitted aircraft which seems unlikely and makes no sense, but who knows...flight still available for sale..
Last edited by drgreg; Sep 23, 2016 at 5:43 am
Sep 23, 2016, 5:55 am
#2
Join Date: Sep 2006
Location: GUM
Programs: UA Gold, Hilton Diamond, Hyatt Globalist
Posts: 76
I had the same exact issue on a Guam-Saipan round trip, booked through a corporate booking engine. Could not ever "see" the return flight online, couldn't request returnseat assignment, and couldn't check-in online for my return flight, but the counter agent could see it, print my entire itinerary, and it showed when I requested my receipt/invoice online. The return flight mileage didn't post until I made an online request, when the outbound posted automatically.
Edited to add: the return flight number was in a "new" series for Cape Air...they changed from 292* to 6***. No idea if this was the "cause".
Edited to add: the return flight number was in a "new" series for Cape Air...they changed from 292* to 6***. No idea if this was the "cause".
Sep 23, 2016, 12:35 pm
#4
Original Poster
Join Date: Oct 2006
Location: Philadelphia & Palm Springs
Programs: UA-GS 3MM, AA-gold, Amtrak Select +, Bonvoy Titanium, Honors gold
Posts: 79
. I didn't try that but I was flying thru EWR today. Great club agent allowed me to take a screen shot of her set and also printed me e-receipt and itin cards. She verified that the e tix is open for both segments but agreed the flight number is wonky and most likely will morph to another flight or change Many thanks for your thoughts