(pretty urgent) Involuntary UA award cancellation
Aug 23, 2016, 9:50 am
#1
Original Poster
Join Date: Nov 2012
Location: EWR
Posts: 180
(pretty urgent) Involuntary UA award cancellation
One-way Asia-U.S. award booked at saver economy 21+ days out with UA.
LJG-CTU on CA
CTU-CDG on CA
CDG-EWR on UA
for Aug 24th/25th
On the PNR now it says: This flight segment cannot be confirmed. Please contact United Reservations for assistance. for LJG-CTU on CA. All other flights look normal.
Called UA R and was basically told my ticket is not valid. Agent is offering to rebook at Standard economy but says she cannot add any availability, so now it seems a few overnight layover will be required.
How do I solve this? If I pay for potentially 3-4 overnight layovers out of pocket, will UA compensate in any way? Or even better, does UA have the power to rebook in paid Y since they basically IDB'ed me?
LJG-CTU on CA
CTU-CDG on CA
CDG-EWR on UA
for Aug 24th/25th
On the PNR now it says: This flight segment cannot be confirmed. Please contact United Reservations for assistance. for LJG-CTU on CA. All other flights look normal.
Called UA R and was basically told my ticket is not valid. Agent is offering to rebook at Standard economy but says she cannot add any availability, so now it seems a few overnight layover will be required.
How do I solve this? If I pay for potentially 3-4 overnight layovers out of pocket, will UA compensate in any way? Or even better, does UA have the power to rebook in paid Y since they basically IDB'ed me?
Aug 23, 2016, 10:08 am
#4
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G75K, UA Silver
Posts: 1,757
I had confirmed and e-ticketed awards before with CA flights that somehow had segments 'fallen off' the ticket, and UA couldn't fix those particular segments and told me to pound sand.
Not saying this will work, but provided the first CA flight is indeed on the PNR, even if not ticketed, you may want to try your luck heading to the airport and acting naïve. That's how I got on my ULN-PEK flight when it mysteriously became unconfirmed...
How helpful or knowledgeable the agents at LJG are is another story...
Not saying this will work, but provided the first CA flight is indeed on the PNR, even if not ticketed, you may want to try your luck heading to the airport and acting naïve. That's how I got on my ULN-PEK flight when it mysteriously became unconfirmed...
How helpful or knowledgeable the agents at LJG are is another story...
Aug 23, 2016, 10:14 am
#5
Original Poster
Join Date: Nov 2012
Location: EWR
Posts: 180
I had confirmed and e-ticketed awards before with CA flights that somehow had segments 'fallen off' the ticket, and UA couldn't fix those particular segments and told me to pound sand.
Not saying this will work, but provided the first CA flight is indeed on the PNR, even if not ticketed, you may want to try your luck heading to the airport and acting naïve. That's how I got on my ULN-PEK flight when it mysteriously became unconfirmed...
How helpful or knowledgeable the agents at LJG are is another story...
Not saying this will work, but provided the first CA flight is indeed on the PNR, even if not ticketed, you may want to try your luck heading to the airport and acting naïve. That's how I got on my ULN-PEK flight when it mysteriously became unconfirmed...
How helpful or knowledgeable the agents at LJG are is another story...
Aug 23, 2016, 10:18 am
#6
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,845
Are the original flights still on the schedule?
This is not the first time their have been issues with CA awards -- becoming unconfirmed.
There is little UA can do if CA canceled the ticket.
When was the original ticket booked?
This is not the first time their have been issues with CA awards -- becoming unconfirmed.
When was the original ticket booked?
Aug 23, 2016, 10:21 am
#8
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,733
Aug 23, 2016, 10:26 am
#10
Original Poster
Join Date: Nov 2012
Location: EWR
Posts: 180
January. Changed award with phone rep Aug 2.
3000 RMB at this point, for 24-26.
3000 RMB at this point, for 24-26.
Last edited by WineCountryUA; Aug 23, 2016 at 10:34 am Reason: merging consecutive posts by same member
Aug 23, 2016, 10:28 am
#11
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,922
One-way Asia-U.S. award booked at saver economy 21+ days out with UA.
LJG-CTU on CA
CTU-CDG on CA
CDG-EWR on UA
for Aug 24th/25th
On the PNR now it says: This flight segment cannot be confirmed. Please contact United Reservations for assistance. for LJG-CTU on CA. All other flights look normal.
Called UA R and was basically told my ticket is not valid. Agent is offering to rebook at Standard economy but says she cannot add any availability, so now it seems a few overnight layover will be required.
How do I solve this? If I pay for potentially 3-4 overnight layovers out of pocket, will UA compensate in any way? Or even better, does UA have the power to rebook in paid Y since they basically IDB'ed me?
LJG-CTU on CA
CTU-CDG on CA
CDG-EWR on UA
for Aug 24th/25th
On the PNR now it says: This flight segment cannot be confirmed. Please contact United Reservations for assistance. for LJG-CTU on CA. All other flights look normal.
Called UA R and was basically told my ticket is not valid. Agent is offering to rebook at Standard economy but says she cannot add any availability, so now it seems a few overnight layover will be required.
How do I solve this? If I pay for potentially 3-4 overnight layovers out of pocket, will UA compensate in any way? Or even better, does UA have the power to rebook in paid Y since they basically IDB'ed me?
Keep us posted OP.
Last edited by goalie; Aug 23, 2016 at 11:02 am Reason: Off topic comment removed
Aug 23, 2016, 10:32 am
#13
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,845
Aug 23, 2016, 10:37 am
#14
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
If you have a confirmed ticket, then UA needs to honor it, even if it means reissuing into a revenue fare class. If they refuse to, a DOT complaint may be in order.
That said, showing up at the airport early with a valid ticket number and acting clueless is likely to be effective as long as the flight isn't sold out.
I'm starting to get nervous because I have 5 awards on CA metal coming up next month (TPE-PEK x2, ULN-PEK-SIN x2, PEK-AKL), and all these horror stories about CA awards cancelling make me nervous.
That said, showing up at the airport early with a valid ticket number and acting clueless is likely to be effective as long as the flight isn't sold out.
I'm starting to get nervous because I have 5 awards on CA metal coming up next month (TPE-PEK x2, ULN-PEK-SIN x2, PEK-AKL), and all these horror stories about CA awards cancelling make me nervous.