Last edit by: physioprof
Related thread
Consolidated: Is united.com or parts of it down?
Workaround for Login & "We’re sorry, but united.com was unable to complete your request." Problems:
Close United tab, clear browser cache, and delete all United cookies. Instead of logging back in using the home page yellow tile, click on the "Reservations -> Change or view reservations" link, and then login using the "MileagePlus: Sign in or join" link on the upper right of the page.
Functionality issues/questions with "New" (Fall 2015) United.com
#16
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,123
Next steps for the new united.com
Will the new site have ability to reinstate cash+miles redemptions? The UAUA website had this.
#17
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,007
#19
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
+1. I've played with it a few times, but not booked, and find the current sight more intuitive, with more information easily available, instead of having to click more or dig for it on the new site. Fortunately most of my travel is booked through my corporate TA website...which is even worse!
#20
FlyerTalk Evangelist
Join Date: Feb 2007
Location: PDX
Programs: UA 1K, Marriott Plat
Posts: 11,500
Is anyone else getting the issue when you use the iPhone app where you go to book a reservation and when you choose the outbound date field (to change it), it highlights the return date field (without you seeing it)? You basically have to go to the field twice to get it to populate.
If there was a way to take video of your iPhone screen while using the app, that would be awesome.
If there was a way to take video of your iPhone screen while using the app, that would be awesome.
#21
Join Date: Jun 2007
Location: gggrrrovvveee (ORD)
Programs: UA Pt, Marriott Ti, Hertz PC
Posts: 6,090
Do others have a problem when using UAL.com on their iPhones (when trying to access the full site, not the iPhone app) - that the mobile site comes up in very small font (without the ability to "zoom" it larger?)
I understand the issue about defaulting to the mobile app. That's not what I am addressing.... It's that for some reason, the mobile app comes up in very small type - and it's difficult to press any link.
I understand the issue about defaulting to the mobile app. That's not what I am addressing.... It's that for some reason, the mobile app comes up in very small type - and it's difficult to press any link.
#22
Join Date: Feb 2013
Location: SFO
Programs: UA GS 1MM
Posts: 117
New site not working for me. I'm stuck in an endless loop of "session time out" --> "start over" --> "session time out" --> "start over"
#23
Join Date: Aug 2006
Posts: 244
Thank you Mr. One PERCENTER
A few thoughts:
1) Looks better. The old site was 2000ish.
2) More or less the same as the old.
3) Harder to find saver Y, which is a good thing. Too many CC junkies with miles to burn. Better to obscure it and save some inventory through less redemptions. Also an easier prelude to dynamic pricing.
4) Less travel agent features for ticket building. I suspect this is a fair trade off, most people are buying a simple RT and will Be confused by too many options. Less likely to have bugs too. With more flyers being less experienced, and this trend likely to continue, seems a prudent move. Simplicity in this case is a better product overall.
1) Looks better. The old site was 2000ish.
2) More or less the same as the old.
3) Harder to find saver Y, which is a good thing. Too many CC junkies with miles to burn. Better to obscure it and save some inventory through less redemptions. Also an easier prelude to dynamic pricing.
4) Less travel agent features for ticket building. I suspect this is a fair trade off, most people are buying a simple RT and will Be confused by too many options. Less likely to have bugs too. With more flyers being less experienced, and this trend likely to continue, seems a prudent move. Simplicity in this case is a better product overall.
#24
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
The app is lacking the ability to enter a discount code
#25
Join Date: Mar 2014
Location: SFO
Programs: UA 1K, SPG Platinum
Posts: 211
I've been reporting this issue. I think it has to do with some kind of edge case with the session cookie. It clears itself up after a little while.
#26
Join Date: Sep 1999
Location: Los Angeles
Programs: UA 1K, AA 2MM, Bonvoy LT Plt, Mets fan
Posts: 5,073
Premium cabin meal choice (like AA has) would be a welcome function...
#27
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; AA; Amtrak Select Plus;HH Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,398
There should be a more visible (continuous at the top) link to log out of your account.
After I had taken a look at my itineraries, I had to re-expand the account summary square to find the log out link.
After I had taken a look at my itineraries, I had to re-expand the account summary square to find the log out link.
#28
Join Date: May 2011
Posts: 314
I can't speak to the functionality, aside from the fact that it doesn't seem any easier to use than the current site, but the design seems dated. And more critically aside from the color scheme looks very similar to Deltas website. The design is better than the current design, but the current design looks like something that was designed in the 90s.
#29
Join Date: Jan 2005
Location: IAD...and loving it?!
Programs: UA Platinum (1MM Gold), HH Diamond, Marriott Gold
Posts: 858
For those with useful suggestions, you'll probably get more traction using the "Site Feedback" tab which appears on each page of the beta site. That goes to the software developers and it's where many of the improvements cited in the OP came from. I really doubt they will be swept up from this thread.
#30
Join Date: May 2001
Location: Since the BoSox and ChiSox won it, now it is the Cubs turn to take the Series. Go Cubs Go!
Posts: 3,685
When I first viewed the beta site, it made mention that one could check a box to search for available upgrades, and the upgrade confirmability would be displayed in the search results. On the updated website, the upgrade confirmation is not displayed. Why is this feature not visible or why has it been removed?