Tip: Resetting stuck United WiFi
Feb 11, 2016, 10:20 am
#1
Original Poster
Join Date: Dec 2011
Programs: UA GS
Posts: 14
Tip: Resetting stuck United WiFi
Long time reader, first time posting a new thread.
I'm sitting on a TATL and the wifi suddenly started redirecting me to an error page on every webpage. Couldn't logout or even view the flight status on unitedwifi.com - just an error page. FAs unfortunately didn't know how to reset the wifi system, and told me I should request a refund. I was able to successfully reset by connecting to the wifi on my phone, using the "Switch Device" tab to move the paid wifi connection to my phone, and then immediately use "Switch Device" to move it back to my laptop. Works like a charm now. So if you are getting all error pages and the wifi seems to be in a weird state, you might want to switch devices and back to unstick it.
I'm sitting on a TATL and the wifi suddenly started redirecting me to an error page on every webpage. Couldn't logout or even view the flight status on unitedwifi.com - just an error page. FAs unfortunately didn't know how to reset the wifi system, and told me I should request a refund. I was able to successfully reset by connecting to the wifi on my phone, using the "Switch Device" tab to move the paid wifi connection to my phone, and then immediately use "Switch Device" to move it back to my laptop. Works like a charm now. So if you are getting all error pages and the wifi seems to be in a weird state, you might want to switch devices and back to unstick it.
Feb 11, 2016, 10:23 am
#2
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Long time reader, first time posting a new thread.
I'm sitting on a TATL and the wifi suddenly started redirecting me to an error page on every webpage. Couldn't logout or even view the flight status on unitedwifi.com - just an error page. FAs unfortunately didn't know how to reset the wifi system, and told me I should request a refund. I was able to successfully reset by connecting to the wifi on my phone, using the "Switch Device" tab to move the paid wifi connection to my phone, and then immediately use "Switch Device" to move it back to my laptop. Works like a charm now. So if you are getting all error pages and the wifi seems to be in a weird state, you might want to switch devices and back to unstick it.
I'm sitting on a TATL and the wifi suddenly started redirecting me to an error page on every webpage. Couldn't logout or even view the flight status on unitedwifi.com - just an error page. FAs unfortunately didn't know how to reset the wifi system, and told me I should request a refund. I was able to successfully reset by connecting to the wifi on my phone, using the "Switch Device" tab to move the paid wifi connection to my phone, and then immediately use "Switch Device" to move it back to my laptop. Works like a charm now. So if you are getting all error pages and the wifi seems to be in a weird state, you might want to switch devices and back to unstick it.
Feb 11, 2016, 11:17 am
#3
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.3MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 4,388
Feb 11, 2016, 1:55 pm
#5
Join Date: Sep 2013
Posts: 1,116
also different log in schemes and different pricing along the same route on different aircraft
No day passes
no monthly passes
no pre-buying wifi
only plus is its sat based so it "works" on international flights.
Feb 11, 2016, 3:12 pm
#6
Join Date: Jun 2015
Location: LIM
Programs: United Premier 1K, Hilton Diamond, Bonvoy Gold, AmEx Plat
Posts: 559
Not only this, but it's quite fast to be sat wifi. Of course, the ping time is a bit high, but is almost as fast as my home connection.
Going back on topic, I've had cases where the captain (not the FA) has resetted the on-board wifi. However, this was a DirecTV plane, and not a sat plane. So not sure if they have a switch where they can turn this on and off in the cockpit.
I should mention, even though they resetted the wifi connection several times (it ended up not working but that's a different story) the DirecTV TVs never stopped working. So that's why I believe it may be a separate switch.
Feb 12, 2016, 8:45 am
#7
Join Date: Nov 2013
Location: CO
Programs: UA OG-1K, Marriott Plat, Hertz PC
Posts: 1,360
I was on some 739s, and that system was horrible. I had the same kind of connectivity issues. And I also stumbled on the switching devices seemed to help on the stick things.
Feb 12, 2016, 9:36 am
#8
Join Date: Feb 2014
Posts: 397
Not only this, but it's quite fast to be sat wifi. Of course, the ping time is a bit high, but is almost as fast as my home connection.
Going back on topic, I've had cases where the captain (not the FA) has resetted the on-board wifi. However, this was a DirecTV plane, and not a sat plane. So not sure if they have a switch where they can turn this on and off in the cockpit.
I should mention, even though they resetted the wifi connection several times (it ended up not working but that's a different story) the DirecTV TVs never stopped working. So that's why I believe it may be a separate switch.
Going back on topic, I've had cases where the captain (not the FA) has resetted the on-board wifi. However, this was a DirecTV plane, and not a sat plane. So not sure if they have a switch where they can turn this on and off in the cockpit.
I should mention, even though they resetted the wifi connection several times (it ended up not working but that's a different story) the DirecTV TVs never stopped working. So that's why I believe it may be a separate switch.