I've noticed phone agents are transferring me to web support...
Feb 10, 2016, 6:37 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,752
I've noticed phone agents are transferring me to web support...
Have others experienced this? I'm noticing more often that agents want to transfer to me to web support when I seek to change an itinerary booked online.
Not sure what it's about. An the web support agents are usually quite good. Is it that regular agents don't want their fingerprints associated with tickets?
Not sure what it's about. An the web support agents are usually quite good. Is it that regular agents don't want their fingerprints associated with tickets?
Feb 10, 2016, 10:42 pm
#2
Join Date: Jan 2000
Location: Spokane, WA, USA
Programs: UA 1k; 1MM, HH Diamond; Hertz PC, Costco member
Posts: 554
Had the same thing happen when I made some changes lately. They mentioned that the original reservation was made on-line and wanted to transfer me over. Seemed very strange.
Feb 11, 2016, 3:12 am
#5
Join Date: Apr 2000
Location: san antonio, texas
Programs: 3.2MM AA, 1.4MM UA,StwdLftPlt
Posts: 1,586
Have others experienced this? I'm noticing more often that agents want to transfer to me to web support when I seek to change an itinerary booked online.
Not sure what it's about. An the web support agents are usually quite good. Is it that regular agents don't want their fingerprints associated with tickets?
Not sure what it's about. An the web support agents are usually quite good. Is it that regular agents don't want their fingerprints associated with tickets?
Feb 11, 2016, 5:53 am
#6
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,053
I agree that while I sometimes have to explain what I'm trying to accomplish 2 or 3 times, once they understand me they are actually much more accommodating than the domestic legacy agents, often.