Does United's 2016 Upgrade prioritization put ticket price above status?
#46
Original Poster
Join Date: Feb 2016
Location: DEN
Programs: UA 1K 2 MM, AA Exec Plat, Hyatt Plat, Marriott Gold, Starwood Gold, Hilton Gold
Posts: 26
NO, I queried the gate agent who quite voluntarily gave up their fare basis, I did not seek out the individual.
I have received clarification from the UA 1K Voices E Mail on their policy, coincidentally this afternoon after posting to this site for the very first time in my life. I have asked for confirmation on the effective date of the policy (4 hours ago) they articulated. If I receive confirmation I will be more than happy to share it with all.
You missed the point sir, it was the previous 10 flights I took in January which had nothing to do with the city of SF
I have received clarification from the UA 1K Voices E Mail on their policy, coincidentally this afternoon after posting to this site for the very first time in my life. I have asked for confirmation on the effective date of the policy (4 hours ago) they articulated. If I receive confirmation I will be more than happy to share it with all.
You missed the point sir, it was the previous 10 flights I took in January which had nothing to do with the city of SF
Last edited by WineCountryUA; Feb 2, 2016 at 9:39 pm Reason: Let stay civil in our responses;merging consecutive posts by same member
#47
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,648
#48
Original Poster
Join Date: Feb 2016
Location: DEN
Programs: UA 1K 2 MM, AA Exec Plat, Hyatt Plat, Marriott Gold, Starwood Gold, Hilton Gold
Posts: 26
THANK YOU DITTO. That was the exact same process I followed and in fact the exact same response.
To all of you who believe this is not happening - It's happening. You simply refuse or are unwilling to accept / believe it.
Thank you BH, I owe you a bottle of Opus One, which they don't serve at the United Club, but I stock pile
Sorry, I'm clearly a rookie Flyertalk User.
To all of you who believe this is not happening - It's happening. You simply refuse or are unwilling to accept / believe it.
Thank you BH, I owe you a bottle of Opus One, which they don't serve at the United Club, but I stock pile
Sorry, I'm clearly a rookie Flyertalk User.
Last edited by WineCountryUA; Feb 2, 2016 at 9:41 pm Reason: merging consecutive posts by same member -- please use multi-quote;Let stay civil in our responses
#50
Join Date: Mar 2005
Location: Seattle, WA
Programs: DL Diamond, UA 1K MM, SPG Plat For Life, Marriott Plat, Nexus/GlobalEntry
Posts: 9,198
#51
Join Date: Mar 2003
Location: SAN
Programs: AS MVP 100K, Hyatt Globalist, Marriott Lifetime Titanium Elite, UA 1MM,
Posts: 1,707
I have friends and ex-coworkers that work at UA in DEN as gate agents. When asked about upgrade priority, they are told to just say that it is not in their control (because its not) and that the computer orders everyone automatically. If pressed, they will also claim that revenue is a deciding factor.
Gate agents can see fare bucket, not fare basis. Unless they go in to each reservation and display the ticket. That would be WAY more time than they have to analyze while working a gate. Plus, they wouldnt know who were rebooked to that flight without looking at the ticket history...and even deeper query. As other people said, what you were told was likely to get you an answer. Any answer. Especially if you were visibly asking others what they paid and questioning policy at the gate. I can almost guarantee you that you were told this to avoid a debate or further conversation.
While I believe you travel a lot, like many of us, its been discussed here a few times that a data point of "7 flights this month" isnt exactly a good cross sampling of whats happening everywhere. Especially when it comes to upgrades that rely on many, many variables unknown to you (or that supervisor you spoke with).
Enjoy the flights on AA, it appears your primary concern is getting CPUs, you will probably see their trend towards monetizing the front cabins soon enough. How long do you think the US carriers are going to continue to offer upgrades while airlines everywhere across the globe are adding revenue?
This link has some interesting info, especially in the news article links at the bottom.
http://www.plusgrade.com
Gate agents can see fare bucket, not fare basis. Unless they go in to each reservation and display the ticket. That would be WAY more time than they have to analyze while working a gate. Plus, they wouldnt know who were rebooked to that flight without looking at the ticket history...and even deeper query. As other people said, what you were told was likely to get you an answer. Any answer. Especially if you were visibly asking others what they paid and questioning policy at the gate. I can almost guarantee you that you were told this to avoid a debate or further conversation.
While I believe you travel a lot, like many of us, its been discussed here a few times that a data point of "7 flights this month" isnt exactly a good cross sampling of whats happening everywhere. Especially when it comes to upgrades that rely on many, many variables unknown to you (or that supervisor you spoke with).
Enjoy the flights on AA, it appears your primary concern is getting CPUs, you will probably see their trend towards monetizing the front cabins soon enough. How long do you think the US carriers are going to continue to offer upgrades while airlines everywhere across the globe are adding revenue?
This link has some interesting info, especially in the news article links at the bottom.
http://www.plusgrade.com
#52
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,522
UA has trained us well.
#53
Join Date: Jan 2016
Location: EWR
Programs: UA 1K; SPG Platinum
Posts: 25
I'm of two minds on this. On the one hand, it would be nice to be able to see everyone's status and fare basis on the website or app; not only would it help prevent shenanigans, it would enable those with flexible travel plans to SDC to a flight where they'd be higher on the list.
On the other hand, I'd hate to be #1 on the list and watch "my" seat get poached by someone using SDC. :-)
(If this were to happen, I'd also want people to appear on the list before they checked in; otherwise, the list could be really misleading...)
On the other hand, I'd hate to be #1 on the list and watch "my" seat get poached by someone using SDC. :-)
(If this were to happen, I'd also want people to appear on the list before they checked in; otherwise, the list could be really misleading...)
#54
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
Anyway, I believe check in time is still the last tie-breaker on the upgrade list if status and fare code are equal. So I would highly encourage everyone to play this game, but I won't be.
#55
FlyerTalk Evangelist
Join Date: Jun 2003
Location: DEN
Programs: UA MM Plat; AA MM Gold; HHonors Diamond
Posts: 15,866
#56
Join Date: May 2011
Programs: MP - 1K, Hyatt - Platt, SPG - Gold
Posts: 336
NO, I queried the gate agent who quite voluntarily gave up their fare basis, I did not seek out the individual.
I have received clarification from the UA 1K Voices E Mail on their policy, coincidentally this afternoon after posting to this site for the very first time in my life. I have asked for confirmation on the effective date of the policy (4 hours ago) they articulated. If I receive confirmation I will be more than happy to share it with all.
You missed the point sir, it was the previous 10 flights I took in January which had nothing to do with the city of SF
I have received clarification from the UA 1K Voices E Mail on their policy, coincidentally this afternoon after posting to this site for the very first time in my life. I have asked for confirmation on the effective date of the policy (4 hours ago) they articulated. If I receive confirmation I will be more than happy to share it with all.
You missed the point sir, it was the previous 10 flights I took in January which had nothing to do with the city of SF
#57
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,943
I took a CR7 flight from Boston to IAD in the afternoon of Feb. 1 (after people burned all 2015 RPUs). Only two pax got upgrades, but I was No. 7 on upgrade standby list when the door was closed. I am a 1K with N fare ticket. You cannot blame YCA instant upgrade because Jetblue is the contract carrier. I do not think that there were so many GS and 1Ks on board because I did not see anyone asking for complimentary alcoholic drinks. I have no idea who were those eight people.
#58
Join Date: Jul 2013
Location: Kaiserslautern
Programs: UA G 1.9MM, HH Diamond, Global Entry
Posts: 439
For flights departing on or after February 1, 2016, the following is the order of priority for upgrades, within five days of departure, on flights that are eligible for Complimentary Premier Upgrades:
1st: Premier 1K members on eligible Y-, B- and M-class fares: Premier 1K Instant upgrades that weren't confirmed in advance are prioritized by fare class
2ND: Instruments:
All travelers on waitlisted Global Premier Upgrades, Regional Premier Upgrades and MileagePlus Upgrade Awards: Prioritized by Premier status of the traveler, then fare class and then time of request1
3rd: CPUs:
All remaining Premier members: Prioritized by Premier status of the traveler, then fare class and then award travel.
Last edited by spearsba; Feb 3, 2016 at 9:52 am Reason: update
#59
Join Date: Dec 2011
Programs: UA 1K, Marriott Plat, Avis First, Hertz PC
Posts: 575
Has this been confirmed? I thought this was an interpretation of ambiguous text on the United website. I just saw a case where a silver on a government YCA rocketed to the top of the CPU list.
#60
Join Date: Jan 2011
Location: San Antonio, TX
Programs: 1K
Posts: 784
I suspect that many passengers purchase Y on this route or have been switched to this flight the "lazy" way directly into Y. I'll most likely be in the back today, but it is refreshing to see myself at the top of the list
I'm so glad that some kettle spent $50-100 on an upgrade and I'll sit in the back on a B fare.