Does United's 2016 Upgrade prioritization put ticket price above status?
#31
Join Date: Mar 2011
Location: Colorado
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I fly 3-4 flights a week and haven't noticed much difference.
I'm 0/3 on CPU upgrades this year even as GS. The rest of my flights have been purchased first.
I think the real difference is the number of people purchasing first class.
I'm 0/3 on CPU upgrades this year even as GS. The rest of my flights have been purchased first.
I think the real difference is the number of people purchasing first class.
#32
Join Date: Sep 2013
Posts: 1,116
Yep, it's called a brand new website that now displays economy and first class fares right next to each other. Every single search I do results in first being $50-150 more than economy depending on where I'm flying. Domestically in the US it's usually $80-$100. To Mexico City it's never more than $150.
When someone can see it "only" costs (on average) $100 more to upgrade then they will pay it. I know I've done it. I think a lot of people do.
Corporate travel policies about looking lowest fare, etc. usually only apply when you use a corporate travel agency. When booking on your own you can generally get away with what you want to book and then deal with the accounting people on the back-end. That's if they even look at your fare code and know what it means.
The new website is the single most important reason why CPUs are going to go down the drain, IMO. RPUs have become meaningless now, too.
-RM
When someone can see it "only" costs (on average) $100 more to upgrade then they will pay it. I know I've done it. I think a lot of people do.
Corporate travel policies about looking lowest fare, etc. usually only apply when you use a corporate travel agency. When booking on your own you can generally get away with what you want to book and then deal with the accounting people on the back-end. That's if they even look at your fare code and know what it means.
The new website is the single most important reason why CPUs are going to go down the drain, IMO. RPUs have become meaningless now, too.
-RM
with the exception of their joke of a PS service-- First can generally be found for a fairly reasonable up-grade and i find myself doing it more now (especially on short transcons where i'll be out there for only a day-- or red eyes). Corp policy is basically stay within budget and i often can with those by adding a connection and flying in first rather than direct for about the same money in economy.
#33
Join Date: Jul 2007
Location: San Francisco/Sydney
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You've got the cross-over of status between those that earnt it the previous year and those that earnt it the year before, but more importantly you've got a non-trivial number of people dumping expiring RPU (and even GPU) on every flight they can - either for themselves or for others.
I used one RPU last week on a 600 mile flight that I probably would have cleared a CPU on (because, why not!), and I had 2 others applied multiple times for gold and silver status people (one finally cleared, the other didn't).
Those Gold and Silvers would have been above the OP on the upgrade list. As of this month, that's not going to happen in anywhere near the quantity it did in January.
#34
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I'm sure you're correct about being told this by a supervisor, but...
Therein lies your problem. Airport agents, including supervisors, are near the bottom of those who have knowledge pertaining to United's upgrade policies. They do what the computer tells them, and they'll make up any story they feel like to explain it.
Therein lies your problem. Airport agents, including supervisors, are near the bottom of those who have knowledge pertaining to United's upgrade policies. They do what the computer tells them, and they'll make up any story they feel like to explain it.
#35
Join Date: Jan 2001
Location: Somewhere I've Driven To
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Posts: 2,070
I'm sure you're correct about being told this by a supervisor, but...
Therein lies your problem. Airport agents, including supervisors, are near the bottom of those who have knowledge pertaining to United's upgrade policies. They do what the computer tells them, and they'll make up any story they feel like to explain it.
Therein lies your problem. Airport agents, including supervisors, are near the bottom of those who have knowledge pertaining to United's upgrade policies. They do what the computer tells them, and they'll make up any story they feel like to explain it.
Good if you can find a supervisor who will look at a passenger list (while the flight is soon or ready to board) and "analyze" what each passenger's status is as well as the fare they paid. Even if they did see something amiss, that would not be the time to rearrange the list.
#36
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Join Date: Oct 2001
Location: Austin, TX
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I'm of two minds on this. On the one hand, it would be nice to be able to see everyone's status and fare basis on the website or app; not only would it help prevent shenanigans, it would enable those with flexible travel plans to SDC to a flight where they'd be higher on the list.
On the other hand, I'd hate to be #1 on the list and watch "my" seat get poached by someone using SDC. :-)
(If this were to happen, I'd also want people to appear on the list before they checked in; otherwise, the list could be really misleading...)
On the other hand, I'd hate to be #1 on the list and watch "my" seat get poached by someone using SDC. :-)
(If this were to happen, I'd also want people to appear on the list before they checked in; otherwise, the list could be really misleading...)
#37
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,655
I'm not on either side of this debate of whether the OP is correct or not, but I have flown 18 segments in the last month and was shocked at how far down the list I was for many segments.
In 2015 I would end up in the top 5 on the upgrade list for CPU's, in 2016 I have been as high as 15 on the upgrade list at the close of boarding.
Have 6 segments to fly this week beginning Feb. 2nd, but I upgraded 2 with a RPU, and 2 more are on 200's, so two flights to see how far down I will miss the upgrade at departure.
In 2015 I would end up in the top 5 on the upgrade list for CPU's, in 2016 I have been as high as 15 on the upgrade list at the close of boarding.
Have 6 segments to fly this week beginning Feb. 2nd, but I upgraded 2 with a RPU, and 2 more are on 200's, so two flights to see how far down I will miss the upgrade at departure.
#38
Join Date: Apr 2009
Posts: 84
It felt as such but it's not true
I recently wound up 23rd on an international UG list as a 1k. Ostensibly, I was on a lowly W fare, and the LA (lounge agent) explained that there were 5 globals and 25 1Ks. On domestic routes, people with expiring regionals try to blow them off this time of year, so the OP may have found himself lower on the list than usual.
#39
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Since I buy P or higher fares (unless only on a domestic ticket) I really wish UA would hold a seat or two in F up until flight time so I can SDC when needed. Many times in the past 6 months I've been unable to SDC unless I'm willing to voluntarily downgrade myself.
-RM
#40
Join Date: Dec 2015
Programs: UA Silver, AA Gold
Posts: 221
I always get a little nervous when flying paid F that in case of IRROPS, they have already CPUd away all open seats on other flights.
#41
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#42
Join Date: Dec 2011
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I've seen this happen when paid F flyers are in Y. They are like distressed passengers and get priority over Y->F upgrades. Although sometimes it doesn't get coded correctly and I've ended up at #20 on the upgrade list despite having an originally paid F itinerary.
This can happen if you miss a connection, during IRROPs, SDC, etc, lots of ways for a silver or gold to end up in Y with a paid F ticket.
This can happen if you miss a connection, during IRROPs, SDC, etc, lots of ways for a silver or gold to end up in Y with a paid F ticket.
#43
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(I realize that only a small fraction of the flying populace would try to take advantage of this. However, a large number of the people reading this thread might be among them. :-)
#44
Join Date: Jul 2008
Location: DEN
Programs: UA-GS; WN A-list;Hyatt - CC; Hertz - PC
Posts: 644
Does United's 2016 Upgrade prioritization put ticket price above status?
Tree skier, you were flying from den to SFO the week of the Super Bowl and were surprised you did not get an upgrade? I'm number 2 tonight as a GS on a y fare, it's a busy flight this week
#45
Join Date: Mar 2005
Location: Seattle, WA
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Thanks for the welcome. But I am correct. I suggest on your next UA flight you check with a supervisor as to who is ahead of you on the list and why. It's simply what I did. When you are 13th on the list consistently after being upgraded or No 1/2 on the list consistently you figure out pretty fast something is up.
Yes I did, they were not using instruments / miles. They were simply a higher fare basis - they paid slightly more than I had for a ticket.
Yes I did, they were not using instruments / miles. They were simply a higher fare basis - they paid slightly more than I had for a ticket.
Treeskier, you might also consider if you were traveling on a flight where people were re-booked from other flights that may have been delayed or cancelled due to weather..UA will often re-book them in full Y class. And if they have any level of Premier status...they will be ahead of you on the CPU list (this is another thing that will be fixed after Feb 16th for 1K's..lower level elites will not get that advantage any longer). There have been a lot of weather problems recently.. I'm thinking perhaps this is what you encountered and there were silvers/golds that happened to skip over you.
Despite what an airport employee told you... mahasamatman is correct.. they are rarely a reliable source of information on policy changes like this... UA publishes the upgrade priority right on its website... and nothing changed Jan 1. Feb 16th.. that's the date for the next change, and it will be a change in your favor.
As others have mentioned... the tantalizing A, Z, and P fares have become quite attractive as well especially with the 200% PQM earnings (which started Jan 1). I've taken just 2 domestic trips this year total and have over 25k PQM's because I took advantage of paid first deals.. no playing of the upgrade game either.
Last edited by SEA1K4EVR; Feb 2, 2016 at 7:15 pm