United - Positive Experiences 2016
Jul 23, 2016, 3:33 pm
#196
Join Date: Jul 2014
Location: BOS
Programs: 1MM, UA 1k
Posts: 529
UA87 PVG-EWR - 7/23 - great job by entire crew, led by capt Eric Pole, walked thru cabin during boarding greeting folks and staff, getting on top of PVG staff to fix broken seat. Kept everyone well informed and happy, even as we arrived in the swamp (EWR) and waited 40 minutes for a gate after a super-early arrival. Great job.
Last edited by Imstevek; Jul 23, 2016 at 3:33 pm Reason: Added date
Jul 23, 2016, 6:38 pm
#197
Join Date: Mar 2007
Location: SBA
Programs: UA GS, MM, AA (EXP), SPG Platinum, Priority Club, Ambassador Platinum, Global Entry
Posts: 230
Delayed flight arrival met by GS agent and MB service to the next flight. Without this service I would have been marooned for at least 8 hours before the next flight to my destination. Great service and proactive GS care! Always good to be home on Saturday and on-time too.
Jul 25, 2016, 5:32 am
#198
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
A Surprising Incident - Agent Put me on an Earlier Flight on Another Carrier
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Last edited by 5khours; Jul 25, 2016 at 9:39 am Reason: moved to inappropriate thread
Jul 25, 2016, 5:57 am
#199
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,235
Glad to hear that happened at UA.
I've seen this at non-US airlines, although usually just within *A. I had a connection in MUC from LH to UA, where the UA flight was going to be 5 hours late. I was in BF on an upgrade with miles. The LH agent in MUC put me on OS via VIE in Business, with the VIE-EWR segment on a 773 with their new Biz layout (1-2-1) seating and incredible service. Arrived only an hour later than the original UA flight was supposed to, and got J UA RDM's and PQM's for the flight.
I've seen this at non-US airlines, although usually just within *A. I had a connection in MUC from LH to UA, where the UA flight was going to be 5 hours late. I was in BF on an upgrade with miles. The LH agent in MUC put me on OS via VIE in Business, with the VIE-EWR segment on a 773 with their new Biz layout (1-2-1) seating and incredible service. Arrived only an hour later than the original UA flight was supposed to, and got J UA RDM's and PQM's for the flight.
Jul 25, 2016, 6:08 am
#200
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,581
Flew into the US on GF recently. Had a six hour layover before my connecting domestic UA flight. After arriving in the US, I asked a UA agent if there was anything earlier. Nothing available earlier so the agent without being asked booked me on an earlier flight on ANOTHER airline.... saved me 4 1/2 hours in the airport after a very long international flight. Wow!
A long time ago, this sort of thing used to happen a lot. Employees just did what was best for the customer, but I haven't had anything like this happen to me on UA for at least five years.
A long time ago, this sort of thing used to happen a lot. Employees just did what was best for the customer, but I haven't had anything like this happen to me on UA for at least five years.
Jul 25, 2016, 6:25 am
#201
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.6MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,053
Flew into the US on GF recently. Had a six hour layover before my connecting domestic UA flight. After arriving in the US, I asked a UA agent if there was anything earlier. Nothing available earlier so the agent without being asked booked me on an earlier flight on ANOTHER airline.... saved me 4 1/2 hours in the airport after a very long international flight. Wow!
A long time ago, this sort of thing used to happen a lot. Employees just did what was best for the customer, but I haven't had anything like this happen to me on UA for at least five years.
A long time ago, this sort of thing used to happen a lot. Employees just did what was best for the customer, but I haven't had anything like this happen to me on UA for at least five years.
Jul 25, 2016, 6:48 am
#202
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,752
Flew into the US on GF recently. Had a six hour layover before my connecting domestic UA flight. After arriving in the US, I asked a UA agent if there was anything earlier. Nothing available earlier so the agent without being asked booked me on an earlier flight on ANOTHER airline.... saved me 4 1/2 hours in the airport after a very long international flight. Wow!
A long time ago, this sort of thing used to happen a lot. Employees just did what was best for the customer, but I haven't had anything like this happen to me on UA for at least five years.
A long time ago, this sort of thing used to happen a lot. Employees just did what was best for the customer, but I haven't had anything like this happen to me on UA for at least five years.
Jul 25, 2016, 7:10 am
#203
Join Date: Apr 2004
Location: EWR, PHL
Programs: UA1k 3MM, AA Plt, peasant on everybody else, elite something or other at a bunch of hotels.
Posts: 4,637
Is it possible the OP's originally scheduled flight was in an oversold condition?
Jul 25, 2016, 8:58 am
#204
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,901
In the last month or so I have had three different interactions with UA agents in the UC where they proactively raised the prospect of booking me on another airline given a UA flight delay. That is the first time I can remember that topic being kosher outside of truly FUBAR'd situations historically.
Jul 25, 2016, 8:58 am
#205
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
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Last edited by 5khours; Jul 25, 2016 at 9:38 am Reason: moved to other thread
Jul 25, 2016, 9:07 am
#206
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
This is really odd and nice of UA.
Jul 25, 2016, 9:24 am
#207
Join Date: Apr 2012
Location: LIS/AUS
Programs: UA 1K, Hilton Gold, Marriott Titanium, TAP Gold
Posts: 263
I really hope this continues, esp. since I was on a United flight departing HNL that was delayed for 23 hours...
Jul 25, 2016, 9:36 am
#208
Join Date: Feb 2005
Location: SJC/SFO
Programs: UA GS & Million Miler, AA Lifetime Gold (MM)
Posts: 206
On my flight yesterday from BNA-SFO, the FA in the FC cabin was absolutely stellar. She was personable, engaging, proactive, and just plain happy to be there. It was really nice to see someone who was enjoying her job, engaging with passengers, smiling, and making the flight a total pleasure.
Jul 25, 2016, 6:27 pm
#209
Join Date: Dec 2015
Location: MSP/ORD
Programs: UA 1MM/GS, Marriott Lifetime Platinum
Posts: 318
Saver availability on 5 hours' notice
Had a nice MP experience tonight that I wanted to share...
A family member needed to make an emergency trip from ORD-OMA, and then return OMA-MSP. At 5:30pm I checked award availability on United for the ORD-OMA leg, and to my delight I was able to get a Saver award for the 10:40pm flight tonight. Good value for miles, too - the available one-way cash ticket on 5 hours' notice was $278 (E fare), so at 10K+$6 for the award ticket I got 2.7 cpm.
By comparison, the OMA-MSP leg on DL two days later cost 27.5K skypesos on short notice. Although, that was actually decent value, as the cash ticket was $430, so at 27.5K+$6 for the award ticket I got 1.5 cpm, which is not that unreasonable for skypesos, or so I'm told.
Cheers,
Rowen
A family member needed to make an emergency trip from ORD-OMA, and then return OMA-MSP. At 5:30pm I checked award availability on United for the ORD-OMA leg, and to my delight I was able to get a Saver award for the 10:40pm flight tonight. Good value for miles, too - the available one-way cash ticket on 5 hours' notice was $278 (E fare), so at 10K+$6 for the award ticket I got 2.7 cpm.
By comparison, the OMA-MSP leg on DL two days later cost 27.5K skypesos on short notice. Although, that was actually decent value, as the cash ticket was $430, so at 27.5K+$6 for the award ticket I got 1.5 cpm, which is not that unreasonable for skypesos, or so I'm told.
Cheers,
Rowen
Jul 25, 2016, 6:58 pm
#210
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850