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Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]

Old Jan 4, 2016, 10:43 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
Welcome to this thread to ask your basic, simple questions about United Airlines, its operations, or the MileagePlus program. We know that the airline is complex and weve created this thread for new and veteran members to ask those basic questions about United Airlines that you think must have an easy answer but just cant find it or arent sure where to look.

UA Moderator Team
Ocn Vw 1K, l'etoile, J.Edward, goalie, WineCountryUA

These are the two rules for this thread:
  1. Use this thread for a simple, basic question. Moderators may move posts to other threads if the question deserves its own thread.
  2. Any member who can post a constructive, patient answer is welcome to reply.

Generally there are not long discussions of an issue in this thread. If it appears that is needed, the posts will be moved to an existing thread or used as the start of a new separate thread.

Additional tools for members seeking information about MileagePlus:

United MileagePlus Master Wiki

"New" United Airlines Forum Glossary

Here is a link to the 2015's threads:

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...
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Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]

Old Jul 27, 2016, 12:02 pm
  #1756  
 
Join Date: Dec 2005
Location: Japan
Posts: 5,577
No Credit?

I have a SIN trip coming up with an immediate turnaround( ORD-HKG-SIN-HKG-ORD ). For the SIN-HKG leg there is a message "Ineligible to accrue mileage or Premier qualifying credit." What's that all about? FWIW, I called the 1K line and the answer was "not to worry, credit would be given". Many times the United GPS would read things wrong, "happens all the time"
Exleftseat is offline  
Old Jul 27, 2016, 12:51 pm
  #1757  
A FlyerTalk Posting Legend
 
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,110
Originally Posted by EXLEFTSEAT
What's that all about?
Bad IT.
mahasamatman is offline  
Old Jul 27, 2016, 1:25 pm
  #1758  
 
Join Date: Dec 2005
Location: Japan
Posts: 5,577
Originally Posted by mahasamatman
Bad IT.
Seems exactly what it boils down to. I can see on my receipts that all flights do earn credit indeed. So I just won't worry about it anymore. Thanks.
Exleftseat is offline  
Old Jul 27, 2016, 1:30 pm
  #1759  
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,413
Originally Posted by EXLEFTSEAT
Seems exactly what it boils down to. I can see on my receipts that all flights do earn credit indeed. So I just won't worry about it anymore. Thanks.
No worries, this gets asked and answered a lot. It's that stellar IT.
EmailKid is offline  
Old Jul 28, 2016, 12:07 pm
  #1760  
 
Join Date: Jul 2016
Posts: 4
Originally Posted by Wooglin
Don't mention it.
Thanks.
seti007 is offline  
Old Jul 28, 2016, 10:27 pm
  #1761  
 
Join Date: Apr 2007
Location: South Coast NSW, Australia
Programs: UA and SQ; Hilton, Fairmont, Marriott, Rydges Priority
Posts: 289
My partner and I are trying to book SYD-EWR-FSD-SYD award tickets separately covering 5 weeks in May/June 2017 so we will be on the same flights.
When she goes into the award booking site there are a huge amount of options on our preferred dates which allow her to complete the journey for 80k points.
When I go into the site the same options are not available. In fact there are virtually no saver options at all for those two months eg. they want 62.5k points just for the EWR-FSD leg!
The only difference I can see is that I have an account registered with an Australian address and my partner a USA one.
What are my options?
Wait?
or pay for the same flights once she has booked hers on points?
Thanks
*** Update ****
I have just been reminded she has a United Chase CC and I dont

Last edited by WineCountryUA; Jul 29, 2016 at 5:49 am Reason: merging consecutive posts by same member
grapegrower is offline  
Old Jul 29, 2016, 5:39 am
  #1762  
 
Join Date: Jan 2016
Location: CLE (mostly)
Programs: UA Plat, Hyatt Explorist, Mlife Gold, Starbucks Gold
Posts: 823
Originally Posted by grapegrower
I have just been reminded she has a United Chase CC and I dont
Is she seeing Standard Award or Saver Award options? That would make sense, if neither of you have a Premier status.

Last edited by Wooglin; Jul 29, 2016 at 7:37 am
Wooglin is offline  
Old Jul 29, 2016, 5:52 am
  #1763  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,567
Originally Posted by grapegrower
...
I have just been reminded she has a United Chase CC and I dont
CC cardholders and elites have access to additional saver economy award inventory .

http://www.flyertalk.com/forum/unite...d-holders.html
WineCountryUA is offline  
Old Jul 29, 2016, 2:50 pm
  #1764  
 
Join Date: Apr 2007
Location: South Coast NSW, Australia
Programs: UA and SQ; Hilton, Fairmont, Marriott, Rydges Priority
Posts: 289
ok thanks...guess that solves that then.
as foreigner I cant get a USA CC so guess it will have to be
plan B.

Last edited by grapegrower; Jul 29, 2016 at 2:58 pm Reason: spello
grapegrower is offline  
Old Jul 29, 2016, 2:52 pm
  #1765  
 
Join Date: Sep 2011
Location: Brisbane
Programs: QF gold, HH Diamond, VA plat, Aegean Gold
Posts: 679
Originally Posted by Kacee
You can make any change with no change fee within 24 hours of original ticket issuance.
Thank you, does this also include date changes?
wtcmor is offline  
Old Jul 29, 2016, 3:06 pm
  #1766  
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,413
Originally Posted by wtcmor
Thank you, does this also include date changes?
Sure.

You can cancel the ticket within 24 hours without a fee, so date change is OK.
EmailKid is offline  
Old Jul 29, 2016, 3:06 pm
  #1767  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,567
Originally Posted by wtcmor
Thank you, does this also include date changes?
if within 24 hours of original purchase you have carte blanche on ticket changes. Anything can be changed (assuming availability, note any change in fare is due).

Award or paid ticket -- for more see wiki of http://www.flyertalk.com/forum/unite...on-policy.html
WineCountryUA is offline  
Old Jul 29, 2016, 6:26 pm
  #1768  
 
Join Date: Dec 2015
Posts: 46
Nooby here booked my first award tickets for the misses and I, ITH-EWR-SFO in P on 12/28. Was not a standby booking.
Just trying to calm my ignorance here, have a ticket email with confirmation # - I assume I'm 100% good to go, but is there anything (outside of irops) that could bump us from our ticket?

I'm sorry if it's a dumb question just my first time.
MiltonFreedMan is offline  
Old Jul 29, 2016, 6:45 pm
  #1769  
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,413
Originally Posted by MiltonFreedMan
Just trying to calm my ignorance here, have a ticket email with confirmation # - I assume I'm 100% good to go, but is there anything (outside of irops) that could bump us from our ticket?
No worries, we all had our first time

You are good to go. Do you have seat assignments? That would further confirm your booking.
EmailKid is offline  
Old Jul 29, 2016, 6:49 pm
  #1770  
 
Join Date: Dec 2015
Posts: 46
Originally Posted by EmailKid
No worries, we all had our first time

You are good to go. Do you have seat assignments? That would further confirm your booking.
Thanks! Yep, seat assignments confirmed ^
MiltonFreedMan is offline  

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