Jan 3, 2016, 1:51 pm
Last edit by: WineCountryUA
It has been reported that the compensation, via Electronic Travel Certificate, rules/schedule for passengers downgraded from F to Y are in SHARES system at: GG OVS DOWNGRADE
The agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to the day of departure downgrades (due to overbooking of the cabin).
Downgrades due to advance schedule / aircraft changes and/or canceled flights (including the day of departure) are not eligible.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if a customer receives downgrade comp in addition to the ETC provided at the airport."
If I was CPUed and then degraded, am I eligible for GG OVS compensation?
Yes if the downgrade occurred on the day of departure.
With thanks to Billiken for the original post.
Related thread: First Class Oversold - How does United decide who stays and who goes
Archived thread Downgraded from First/Business Class on United (Questions,Compensation, etc.) [ARCHIVE]
The agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to the day of departure downgrades (due to overbooking of the cabin).
Downgrades due to advance schedule / aircraft changes and/or canceled flights (including the day of departure) are not eligible.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if a customer receives downgrade comp in addition to the ETC provided at the airport."
If I was CPUed and then degraded, am I eligible for GG OVS compensation?
Yes if the downgrade occurred on the day of departure.
With thanks to Billiken for the original post.
Related thread: First Class Oversold - How does United decide who stays and who goes
Archived thread Downgraded from First/Business Class on United (Questions,Compensation, etc.) [ARCHIVE]
Downgraded (Oversold) from First/Business Class on UA (Questions, Compensation, etc.)
Dec 4, 2022, 5:05 pm
#256
Original Poster
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,614
Dec 4, 2022, 7:00 pm
#257
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,985
Dec 4, 2022, 10:56 pm
#258
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,370
Dec 4, 2022, 11:22 pm
#259
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Just picked up a hoping mad Mrs. SFO_71. Gate agent flat out lied and said an aircraft change resulted in the problem. Fact it a second passenger had been assigned her seat, and they didn't want to fix it. She had to wait 20 minutes in the galley before the captain got off the plane and grabbed a gate agent. The gate agent promised they'd send an email to us for compensation: nothing. (super_bad)^N customer service from this gate agent and United. And a screen shot showing that they overbooked Business by 1. I wonder if UA Insider can weigh on this?
flight details
flight details
Dec 5, 2022, 6:52 am
#260
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,337
-RM
Feb 22, 2023, 7:39 am
#261
Join Date: Dec 2015
Programs: UA Mileage Plus
Posts: 300
Should I ask for more compensation?
On a recent domestic flight (5+ hours), the plane changed to a 767-300, with the 40+ Polaris seats from a 757-200 and I was consequently upgraded, through a CPU, about 5 hours before departure time. My mom, without status, who was on the same flight, upgraded through the use of the points, now that seats were available on that flight. We were both confirmed next to each other, which was great.
On my way to boarding the flight, I scanned my boarding pass and was downgraded to economy. I then asked the GA what is going on, and she said that the plane had been changed back to a 757-200 and I should see a compensation ETC of $800 in my email. Sure it was there, but my mom was still in business. I did not want to hold up the boarding process and just accepted my fate.
If I knew all this, I would never have upgraded my mom with miles in the first place nor would I have given up my business seat to sit next to my mom for $800. I am wondering if I should even ask for more, given the fact that there was no time or room to negotiate this amount. If it matters I am 1K.
On my way to boarding the flight, I scanned my boarding pass and was downgraded to economy. I then asked the GA what is going on, and she said that the plane had been changed back to a 757-200 and I should see a compensation ETC of $800 in my email. Sure it was there, but my mom was still in business. I did not want to hold up the boarding process and just accepted my fate.
If I knew all this, I would never have upgraded my mom with miles in the first place nor would I have given up my business seat to sit next to my mom for $800. I am wondering if I should even ask for more, given the fact that there was no time or room to negotiate this amount. If it matters I am 1K.
Feb 22, 2023, 7:55 am
#262
Join Date: Jun 2004
Posts: 690
The amount of compensation is standardized by UA policy (search here for GG OVS DOWNGRADE, if memory serves) depending on flight length. Count yourself lucky that the GA knew the rules properly and issued the travel certificate. If the certificate is really $800, they might have adjusted the amounts, again. I had a similar on-board experience and had to argue at length after the fact (10 emails) to get the right compensation as described by UA policy.
Feb 22, 2023, 7:56 am
#263
Join Date: Mar 2014
Posts: 377
On a recent domestic flight (5+ hours), the plane changed to a 767-300, with the 40+ Polaris seats from a 757-200 and I was consequently upgraded, through a CPU, about 5 hours before departure time. My mom, without status, who was on the same flight, upgraded through the use of the points, now that seats were available on that flight. We were both confirmed next to each other, which was great.
On my way to boarding the flight, I scanned my boarding pass and was downgraded to economy. I then asked the GA what is going on, and she said that the plane had been changed back to a 757-200 and I should see a compensation ETC of $800 in my email. Sure it was there, but my mom was still in business. I did not want to hold up the boarding process and just accepted my fate.
If I knew all this, I would never have upgraded my mom with miles in the first place nor would I have given up my business seat to sit next to my mom for $800. I am wondering if I should even ask for more, given the fact that there was no time or room to negotiate this amount. If it matters I am 1K.
On my way to boarding the flight, I scanned my boarding pass and was downgraded to economy. I then asked the GA what is going on, and she said that the plane had been changed back to a 757-200 and I should see a compensation ETC of $800 in my email. Sure it was there, but my mom was still in business. I did not want to hold up the boarding process and just accepted my fate.
If I knew all this, I would never have upgraded my mom with miles in the first place nor would I have given up my business seat to sit next to my mom for $800. I am wondering if I should even ask for more, given the fact that there was no time or room to negotiate this amount. If it matters I am 1K.
Feb 22, 2023, 8:07 am
#264
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,783
This sort of downgrade, due to equipment change, is not covered by GG OVS DOWNGRADE. If it had been a supported upgrade, while not cover by GG OVS DOWNGRADE, generally would be addressed, but not CPU
If as CPU you get any compensation, you were lucky
And $800 is not a normal comp value, see wiki
If as CPU you get any compensation, you were lucky
And $800 is not a normal comp value, see wiki
Last edited by WineCountryUA; Feb 22, 2023 at 8:27 am
Feb 28, 2023, 6:05 am
#267
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,518
Not a downgrade in technical terms, but 20 hours before flight time 767-300 was just changed to a 767-400. Now we'd all consider the old non-polaris seats a serious downgrade...but will UA care? Unfortunately not sure I have the flexibility to wait a day...and who knows they could pull the same thing again...
Feb 28, 2023, 6:24 am
#268
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,985
Not a downgrade in technical terms, but 20 hours before flight time 767-300 was just changed to a 767-400. Now we'd all consider the old non-polaris seats a serious downgrade...but will UA care? Unfortunately not sure I have the flexibility to wait a day...and who knows they could pull the same thing again...
and no ... UA will not provide any compensation here
Feb 28, 2023, 6:34 am
#269
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,518
Don’t think the eye roll was needed…it’s clearly a downgrade in terms of comfort, but that’s why I said “technically” not a downgrade. Too bad the waitlist is empty or at least some folks would be happy with the higher capacity…
Mar 6, 2023, 10:39 am
#270
Join Date: Apr 2012
Posts: 2
Upgrade revoked
I was sent a text message saying I had received an upgrade with a seat number. Half an hour later, when I got to the airport, I found out that I had been put back in my original seat and was now #8 on the upgrade list. Is it common for United to revoke an upgrade? I was puzzled by this, and my best guess is that a lot of GS people missed another flight and were put on this one (I am 1K). But I had never had an upgrade revoked for any reason before.