Sep 30, 2015, 11:27 pm
Last edit by: UA Insider
Hi everyone,
As we mentioned yesterday evening, we are launching a new way for you to share your thoughts about United’s future—United Airtime. It’s our way to connect directly with customers and employees to answer their questions and get their feedback about how we can become the world’s best airline. The feedback we receive will be central to help us progress toward that goal. It is designed to be an ongoing conversation, and we will strive not only to honestly answer your questions and concerns, but also to implement your input. We will also be publishing stories about United employees, customers and company innovations to keep you informed about the strides we are making. So check out the site, weigh in with your feedback, and stay tuned for more details and updates both here and on our other social channels.
-UA Insider
As we mentioned yesterday evening, we are launching a new way for you to share your thoughts about United’s future—United Airtime. It’s our way to connect directly with customers and employees to answer their questions and get their feedback about how we can become the world’s best airline. The feedback we receive will be central to help us progress toward that goal. It is designed to be an ongoing conversation, and we will strive not only to honestly answer your questions and concerns, but also to implement your input. We will also be publishing stories about United employees, customers and company innovations to keep you informed about the strides we are making. So check out the site, weigh in with your feedback, and stay tuned for more details and updates both here and on our other social channels.
-UA Insider
United Airtime: Join a conversation about United’s future. (redirects to United Hub)
Oct 1, 2015, 7:43 am
#61
Join Date: Feb 2009
Location: CLE
Programs: UA 1K MM, DL Plat
Posts: 982
That's only partially true. Their responsibility is to create and maintain shareholder value. Knocking up short-term gains is not the first priority if the ultimate outcome will be to destroy long-term value. That (often exercised) misconception is the basis for buckets of shareholder lawsuits out there, once the other shoe has dropped. If nobody here can think of better ways this airline could spend even a portion of that $3B right now to create and maintain long-term value, well...
Oct 1, 2015, 8:04 am
#62
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
I think this whole thing is a great idea! What's really a shame though is that the United Flyers Community very much served the purposes of what is trying to be done with this communication forum. Smisek and company, (and I say company, because he did not act alone) dismantled the UFC because they simply didn't care to hear what the group had to say.
Oct 1, 2015, 8:19 am
#64
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
I'm surprised that UA needs to engage in a listening exercise at all. I would think that they know very well what the issues are at this point (start with this forum).
Either they are tone deaf, or this "open letter" is just marketing window dressing.
What matters is what you do, not what you say. I'm waiting for concrete action.
Either they are tone deaf, or this "open letter" is just marketing window dressing.
What matters is what you do, not what you say. I'm waiting for concrete action.
Oct 1, 2015, 8:50 am
#65
Join Date: Oct 2015
Posts: 1
Prices out of Newark
It would be wonderful it you would revisit pricing out of EWR. Today I bought a round trip ticket on Spirit from LGA to DTW, first class, for $348. I would have been willing to pay a premium to fly UA out of EWR, but not for $1100! And this was a couple of months out so it's not like the issue was a last minute one.
Interestingly, a flight from EWR to New Orleans, on exactly the same days, more than twice the distance, is half the price to Detroit.
Interestingly, a flight from EWR to New Orleans, on exactly the same days, more than twice the distance, is half the price to Detroit.
Oct 1, 2015, 9:13 am
#66
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
They're already reaping the awful fallout of catering only to GSers and price-focused bottom-feeders, and giving everybody in between the back of their hand. That's half the reason why the company's in a ditch. Oscar can't possibly continue this strategy and prosper.
Oct 1, 2015, 9:34 am
#67
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
UA needs a jolt to prove this initiative. My take - replace O'Toole and bring someone new to revamp Mileage Plus. Could be an insider like O'Leary.
Also - get someone new in revenue management - and immediately cancel buy ups (change to requiring cancelling a ticket and buying new after a 24 hour period). Cancel partial buy ups of single segments.
Raise F prices, so F is higher than full Y.
Also - get someone new in revenue management - and immediately cancel buy ups (change to requiring cancelling a ticket and buying new after a 24 hour period). Cancel partial buy ups of single segments.
Raise F prices, so F is higher than full Y.
Oct 1, 2015, 9:42 am
#68
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; AA; Amtrak Select Plus;HH Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,401
But Spirit does not have a first class cabin! So those two prices are not comparable (yes I know that have those bigger seats in the first row, but they aren't first class).
Oct 1, 2015, 9:44 am
#69
Join Date: Mar 2007
Location: CLE
Programs: UA Gold, HH Diamond, Marriott Gold
Posts: 3,661
What I can't believe is that UA often costs twice or more than AA or DL. For far worse service. I've been flying more on price lately and burning my miles. Lately, flights that used to be packed have been flying with empty seats. Flyers are getting the message.
Oct 1, 2015, 10:03 am
#71
Join Date: Jun 2004
Location: Washington, DC
Programs: UA Gold 1MM, AA EXP, HH Diamond, MR Gold, Avis PC, Hertz PC
Posts: 1,252
A couple of other articles from around the web today on the new effort, including a sit down the the Chicago Tribune editorial board. Obviously the proof will be in the pudding, but I think this is a great start.
http://www.chicagotribune.com/busine...930-story.html
http://www.chron.com/business/articl...th-6541968.php
http://www.chicagotribune.com/news/o...930-story.html
http://www.chicagotribune.com/busine...930-story.html
http://www.chron.com/business/articl...th-6541968.php
http://www.chicagotribune.com/news/o...930-story.html
Oct 1, 2015, 10:05 am
#72
Join Date: Aug 2005
Location: NRT/HND, IWK, SAT, BWI, NAP, OKA, AUS, DEN, COS and PUB
Programs: UA 1K.. 1MM
Posts: 994
Hmm.. I don't think this is a great idea. Part of what you are "buying" with full Y is flexibility and freedom, none of which is included in a super discount First fare. So while perhaps there should be great disparity between the two, justifying that without making the product better and eliminating CPUs isn't really a great idea, IMO.
Oct 1, 2015, 10:31 am
#75
Join Date: Sep 2013
Location: IAD
Programs: UA 1K Marriott Gold IHG Ambassador SPG Gold
Posts: 22
While this is a step in the right direction, I am really not expecting a lot from UA. Even though I have been a 1K for many years, I do not consider myself a big spender. Since they devalued MP, I started flying other carriers like Etihad for long haul trips. I wish UA well.