Odd (not offensive) Statement Made by a Flight Attendant
Sep 30, 2015, 8:06 pm
#31
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
Sep 30, 2015, 8:14 pm
#32
Join Date: Feb 2003
Location: PHL
Programs: UA Plat, 2MM
Posts: 1,860
If I send in a complaint regarding an employee (rarely) I hear nothing. I recently complimented a GREAT agent and I received an immediate call from UA thanking me. I guess the compliments are few and also enjoyable for the PR people to respond to where the complaints are many.
Sep 30, 2015, 9:14 pm
#33
Join Date: Apr 2007
Location: USA
Programs: AAdvantage, MileagePlus, SkyMiles
Posts: 4,159
Sep 30, 2015, 9:22 pm
#34
Join Date: Jun 2015
Location: San Jose, CA
Posts: 253
Sep 30, 2015, 11:30 pm
#35
Join Date: May 2009
Posts: 1
"employees who have done something clearly prohibited, e.g., a bottle of wine to take with them and the like. That is, of course, hurtful."
The company does allow us to provide a passenger with a small token of appreciation (ie a bottle of wine) for things like milestones, or simply as a thank you for flying our airline.
The company does allow us to provide a passenger with a small token of appreciation (ie a bottle of wine) for things like milestones, or simply as a thank you for flying our airline.
Sep 30, 2015, 11:39 pm
#36
Join Date: Jan 2005
Location: San Francisco
Programs: All-Around Kettle
Posts: 3,289
"employees who have done something clearly prohibited, e.g., a bottle of wine to take with them and the like. That is, of course, hurtful."
The company does allow us to provide a passenger with a small token of appreciation (ie a bottle of wine) for things like milestones, or simply as a thank you for flying our airline.
The company does allow us to provide a passenger with a small token of appreciation (ie a bottle of wine) for things like milestones, or simply as a thank you for flying our airline.
Oct 1, 2015, 12:37 am
#37
Join Date: Feb 2011
Location: HNL
Programs: UA 1K, Hilton Diamond, HA Gold
Posts: 39
Recently my husband (1K) and I (silver) flew from IAD to IAH. We used a regional upgrade to fly business. The flight attendant asked me for my food choice before taking off but she did not ask my husband, I thought that was really odd and could not figure out why. Later in the flight she came and asked my husband, at that point he could not get his first choice for dinner. That was when I realized I was sitting on his seat and he was sitting on mine!
Oct 1, 2015, 7:29 am
#38
Original Poster
Join Date: Mar 2015
Posts: 1,620
Funny you say that:
My Wife's parents live in Germany and she had flown over a few days before me to visit with them while I finished up my last three shifts at the hospital and then I flew over to visit with them and celebrate their wedding anniversary.
My Wife had forgotten to pack the gift we purchased for them so I said I would pack it and bring it with me, except I had three hellish shifts at the hospital and completely blanked on the gift.
So, I explained my dilemma to the Lufthansa Flight Attendant and she gave me a selection of Wine Bottles to give my in-laws as a consolation prize before my Wife and I could find a replacement gift. In the end my in-laws were really great sports about it and completely understood what had happened and we FEDEXed them their original once we got home, but the Wine did serves as an interim gift and the family got to enjoy some good wine over the following nights.
My Wife's parents live in Germany and she had flown over a few days before me to visit with them while I finished up my last three shifts at the hospital and then I flew over to visit with them and celebrate their wedding anniversary.
My Wife had forgotten to pack the gift we purchased for them so I said I would pack it and bring it with me, except I had three hellish shifts at the hospital and completely blanked on the gift.
So, I explained my dilemma to the Lufthansa Flight Attendant and she gave me a selection of Wine Bottles to give my in-laws as a consolation prize before my Wife and I could find a replacement gift. In the end my in-laws were really great sports about it and completely understood what had happened and we FEDEXed them their original once we got home, but the Wine did serves as an interim gift and the family got to enjoy some good wine over the following nights.
Oct 1, 2015, 7:29 am
#39
Join Date: Aug 2015
Location: Des Moines, IA (DSM)
Programs: UA Gold/AA
Posts: 2
I had a great flight attendant ORD>DSM on an ERJ. He was fun, made eye contact, and very pleasant. Once in DSM I waited until the airplane emptied. I walked up and told him I'd like to recognize him in a post-flight survey. He thanked me and politely asked that I don't recognize him. He said my thanks was enough. I felt sad for him and United as I exited the airplane.
Oct 1, 2015, 8:29 am
#40
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AA Platinum, AS & DL GM Marriott TE, Hilton Gold
Posts: 9,582
That is a myopic shame. I am sure there is some snake-oil elite who would think that a hand full of appreciation chits will get them something but I have to imagine the perception of the problem is significantly inflated. Also, the kind of person who would try to game the system or use these inappropriately will simply switch from a customer appreciation chit to a $20 bill. They haven't solved a problem, they have merely cut off a form of rewarding great service.
Oct 1, 2015, 8:51 am
#41
Join Date: Feb 2013
Location: Somewhere In The Five Eyes
Posts: 228
> Maybe it is paranoia or maybe the guy just truly enjoys staying under the radar and
> just wants to go to work and go home as anonymous as possible. No matter what
> the reason, it struck my Wife and I as a little odd and I was curious
Everyone is wired a bit differently. Thank gawd! What you or an organization considers a reward, may be something that is genuinely valueless (or possibly a burden or increase risk) to the recipient. Respecting their request is the right thing to do. Consider an alternative ...
My suggestion? In such situations, I carry hardcopy of "A Message to Garcia". I print it on very nice stationary stock and it's crisply folded in a fancier envelope, along with my business card.
> just wants to go to work and go home as anonymous as possible. No matter what
> the reason, it struck my Wife and I as a little odd and I was curious
Everyone is wired a bit differently. Thank gawd! What you or an organization considers a reward, may be something that is genuinely valueless (or possibly a burden or increase risk) to the recipient. Respecting their request is the right thing to do. Consider an alternative ...
My suggestion? In such situations, I carry hardcopy of "A Message to Garcia". I print it on very nice stationary stock and it's crisply folded in a fancier envelope, along with my business card.
Last edited by gqZJzU4vusf0Z2,$d7; Oct 1, 2015 at 9:13 am
Oct 1, 2015, 3:06 pm
#42
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
Funny you say that:
My Wife's parents live in Germany and she had flown over a few days before me to visit with them while I finished up my last three shifts at the hospital and then I flew over to visit with them and celebrate their wedding anniversary.
My Wife had forgotten to pack the gift we purchased for them so I said I would pack it and bring it with me, except I had three hellish shifts at the hospital and completely blanked on the gift.
So, I explained my dilemma to the Lufthansa Flight Attendant and she gave me a selection of Wine Bottles to give my in-laws as a consolation prize before my Wife and I could find a replacement gift. In the end my in-laws were really great sports about it and completely understood what had happened and we FEDEXed them their original once we got home, but the Wine did serves as an interim gift and the family got to enjoy some good wine over the following nights.
My Wife's parents live in Germany and she had flown over a few days before me to visit with them while I finished up my last three shifts at the hospital and then I flew over to visit with them and celebrate their wedding anniversary.
My Wife had forgotten to pack the gift we purchased for them so I said I would pack it and bring it with me, except I had three hellish shifts at the hospital and completely blanked on the gift.
So, I explained my dilemma to the Lufthansa Flight Attendant and she gave me a selection of Wine Bottles to give my in-laws as a consolation prize before my Wife and I could find a replacement gift. In the end my in-laws were really great sports about it and completely understood what had happened and we FEDEXed them their original once we got home, but the Wine did serves as an interim gift and the family got to enjoy some good wine over the following nights.
(Sorry, guy, no place to land over the North Pole even if we wanted to.)
Pretty nice bubbly, actually.
Oct 7, 2015, 6:25 am
#43
Join Date: Aug 2006
Programs: BA - Gold, AF - Platinum, LH - Silver
Posts: 7
BA sends Executive Club Gold members a "Golden Ticket" to hand to a stellar employee for doing stellar work. I've handed out a few over the years & they've always been gratefully received 
Last edited by richk; Oct 7, 2015 at 6:28 am Reason: adding picture
Oct 7, 2015, 10:16 am
#44
Join Date: Nov 2012
Location: SFO
Posts: 1,746
At least mine came with a $2000 vacation bonus (had to give receipts from personal travel, and they even reimbursed up to $3000 to cover taxes, which was a huge ^)
Oct 8, 2015, 10:23 am
#45
Join Date: May 2009
Location: EWR
Programs: UA .5M, Vistana 1-Star owner
Posts: 992
This employee would make for the true insider which we've needed here forever. Don't take this as citing any particular user as I don't.
It's probably due to the political messiness that means reprisals for those employees who get any management attention, good or bad, thus they just want to make others happy & collect paycheck & avoid the politics & management jealousies.
It's probably due to the political messiness that means reprisals for those employees who get any management attention, good or bad, thus they just want to make others happy & collect paycheck & avoid the politics & management jealousies.