Award searches different every time...
Sep 25, 2015, 8:14 am
#1
Original Poster
Join Date: Sep 2013
Posts: 1,116
Award searches different every time...
so every time i search an award flight different things come up it seems.
Sometimes it shows direct flight options, sometimes not...now its not acknowledging a flight at all i wanted.
I am looking NYC-> MBJ May 11-15
There was a 2am flight on Copa that had business saver miles available-- but now i can't get it to show up..at all. not economy... not business.
The "rate calendar" says there should be saver business inventory (light blue) but it doesn't show anywhere.
any thoughts?
Sometimes it shows direct flight options, sometimes not...now its not acknowledging a flight at all i wanted.
I am looking NYC-> MBJ May 11-15
There was a 2am flight on Copa that had business saver miles available-- but now i can't get it to show up..at all. not economy... not business.
The "rate calendar" says there should be saver business inventory (light blue) but it doesn't show anywhere.
any thoughts?
Sep 25, 2015, 8:35 am
#2
Join Date: Oct 2013
Location: WAS/ BOM
Programs: UA 1K, Marriott Gold, HHonors Gold
Posts: 1,567
It is showing up as white, I dont see any blue. All the award flights are for the next day and they are all standard awards. Mind you, I am searching from EWR-MBJ (Montego bay, Jamaica)
Sep 25, 2015, 8:35 am
#3
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
1. Ignore the color coding - never works.
2. Award availability is dynamic - especially on partners.
3. Are you a Premier - and are you really logged in every time? (doesn't impact partner searches, but the overall award availability could differ).
I would suggest searching segment by segment and then call in UA if you see Copa on its own, but not combined with UA. That's often an issue with awards. (For example, I always have to book EWR-BOS separately from BOS-IST-KTM, since EWR-KTM doesn't show this option).
2. Award availability is dynamic - especially on partners.
3. Are you a Premier - and are you really logged in every time? (doesn't impact partner searches, but the overall award availability could differ).
I would suggest searching segment by segment and then call in UA if you see Copa on its own, but not combined with UA. That's often an issue with awards. (For example, I always have to book EWR-BOS separately from BOS-IST-KTM, since EWR-KTM doesn't show this option).
Sep 25, 2015, 9:20 am
#4
Join Date: May 2003
Location: N/A
Posts: 403
Mind, if I ask a question? Since the upgrade(?) to the new site, I don't see a box where we used to(?) be able to click "Star Alliance partner flights" (something of that line) when searching for the award seat. Is this option automatically included in the newer site?
I just happened to be very used to the older search than the newer design. And, all I see when I search now (could be just a coincidence) only shows UA flights, not ANA nor AirCanada flights (searching between North America and Asia).
Should I use ANA tool? (I know ANA tool became somewhat not so useful after the Amadeus system kicked in).
Any comments deeply appreciated.
I just happened to be very used to the older search than the newer design. And, all I see when I search now (could be just a coincidence) only shows UA flights, not ANA nor AirCanada flights (searching between North America and Asia).
Should I use ANA tool? (I know ANA tool became somewhat not so useful after the Amadeus system kicked in).
Any comments deeply appreciated.
Sep 25, 2015, 9:28 am
#5
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
https://www.united.com/ual/en/us/fli...&taxng=1&idx=1
Showed up straight away when I ran a search.
There have been a few examples of "filters" creeping in to the search results which people did not manually set.
Showed up straight away when I ran a search.
There have been a few examples of "filters" creeping in to the search results which people did not manually set.
Sep 25, 2015, 10:02 am
#7
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
https://www.united.com/ual/en/us/fli...&taxng=1&idx=1
There have been a few examples of "filters" creeping in to the search results which people did not manually set.
There have been a few examples of "filters" creeping in to the search results which people did not manually set.
Sep 25, 2015, 10:27 am
#8
Original Poster
Join Date: Sep 2013
Posts: 1,116
no JFK option to even narrow it down or filter by. So it wasn't even buried pages deep. the search just ignored JFK which is actually the only viable option that doesn't involve 20ish hours of travel
Sep 25, 2015, 11:22 am
#9
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
What do you mean? Did you use NYC or JFK when you did your search?
Sep 25, 2015, 11:33 am
#11
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Sep 25, 2015, 9:13 pm
#12
Join Date: Jan 2008
Location: San Luis Obispo, CA
Programs: Military Space-A, UA Plat, AS MVP Gold 75K, Hyatt Globalist, Marriott Plat, IHG Plat, HHonors Gold
Posts: 1,248
2:10 a.m.
11:24 a.m.
1 stop
10h 14m
Operated by Copa Airlines
37.5k miles
+$50.85
and Business
30k miles
+$50.85
Intimating that Economy Saver is sold out, and Business Saver is the cheaper option. But it isn't! When you click further through, you see tons of Economy Saver options.
Am I misunderstanding that first page of results?
Sep 25, 2015, 10:49 pm
#13
Join Date: Dec 2014
Location: lax
Programs: 1k
Posts: 440
I have experienced the same. It can be a "snooze you loose" frustration. If one sees an award flight to their liking, I suggest they grab it asap.
Sep 26, 2015, 3:42 pm
#15
Join Date: Aug 2009
Location: Cleveland, OH
Programs: UA-Gold 1MM
Posts: 47
Saver Intl Awards available on App but not website
I can't change an award ticket FCO/CLE b/c a saver award in first does not show up on the website....only on my app. (Specifically, it's 4Mar, routed through BRU, UA metal).
Suggestions?
Suggestions?