syrahnose

Me also, 1K 9 years and MM3.

Madone59

Ever since I have started flying other airlines, and buying those tickets on my UA CC I have been getting MORE E-mails, not less.

cova

UA (previous CO) seems/seemed to have problems with their outbound email system. I do not receive promo emails either. Some years back (from a DO event) CO researched why I wasn't receiving and they could not solve the issue. I get email from all other airlines with no issue at all. Not sure if UA system doesn't like the "period" between my first and last name in the email.

I have the same problem with Wyndham Rewards programs. There system just doesn't like my email, so I have to have them send to my office.

Still a mystery on UA. Their tech folks tried and tried from UA Customer experience management requests and I still do not receive UA email. And yes my profile is set correctly.

I do get email from UA if I purchase a ticket, but that is about it.

tyroner

I had (have) a related problem. Shortly after I became 1k, emails from United became erratic. Some of them were important ones - like flight updates. I called, wrote, called, called, wrote etc and no one could find anything wrong (it wasn't a spam issue). The only solution was to change my email address from a yahoo one I was using to a gmail one I had. Everything was changed over to the gmail one everywhere in the system. This seems to have mostly resolved not getting important emails. However, TO THIS DAY I still get some emails to the yahoo address even though it is supposedly not in their system. All I can hypothesize is that their email database has some corruption issues.

mgmsteven

Subscribed to everything. Never get any kind of email except reservations, etc.

chinatraderjmr

I still have ALL my GPU's & RPU's......the first year EVER I have not even bothered with them. I keep saying I'm switching, changing, etc but this is the first year I've really followed thru. The bulk of my business now goes to EK & even most of my "UA" flights are now on LH/LX. (JFK-ASIA on EK is just as easy as USA-ASIA on UA so the misconception EK is only worth flying to the ME, India or Afica Isn't true. That said, I always thought t was important to keep 1K going for domestic flights (better handling, etc). But now that better handling has gone away & I don't really fly domestic any longer combined with my 3mm status (which gives me 1K anyway) I've kinda given up FINALLY........for the few domestic flights a year I must take (transcons) I would have stuck w UA (especially w the reasonable biz fares) but even that's a dead issue as I would use JFK, not EWR. IN SHORT, old habits die hard but I've given up. My $$ is so much better spent on EK & I get treated as an IO w them better then I would as GS w UA (neither of which I would attain if I kept splitting my business). Granted, I neVER was a GS because of all the code shares I take so I'm just going by what I see (but am at my second year as an IO w EK (an airline with a 98.4% dispatch rate this year (what's UA's dispatch rate on int service? 74%??m 80%?? Not acceptable

Richard Chen

Same issue after 420k BIS miles in the past few years with normal emails coming then post-merger, nothing except the basics. I imagine their targeting is poor & they mismanaged the outsourcing of their email campaigns. Expected. For shame.

uber1K_Flyer

I find, like everything on United, complete inconsistency. I got a schedule change notification one one flight when nearly all of my flights have had changes without ever being emailed (i found out about the changes when I check on line to see if my upgrade has gone through, which, of course it did not).

PTahCha

Have you tried unsubscribe and resubscribe? That seemed to resolve a similar issue with Starwood.

physioprof

I receive the weekly "Cheap Flights to Atlanta!" promotional e-mails, but never receive any flight change e-mails, and receipt of Farelock or itinerary change e-mails is hit-or-miss. I do at least always receive the official itinerary e-mail when initially ticketing my flights.