Paid for First; United cancelled and rebooked me in coach
Jul 28, 2015, 10:42 pm
#16
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I might be way off here, but isn't this a classic DOT complaint (e.g., selling someone "FLY IN FIRST FOR ONLY $XXX", but sticking them in coach?) How can UA consistently get away with advertising a First Class fare, but only providing someone a "in fine print this is a coach ticket with a free upgrade to 1st"?
explain you paid for, and had a First Class Ticket. They cancelled the flight, refused you passage in First, sent you in Y, then refused to pay any fare difference, sent you a $75 voucher. DOT will forward to United and tell them to fix the issue. A DOT complaint works wonders, gets UA's attention, and at a much higher level than complaining to customer wedon'tcare (where you enter a cue with the 5 Million other folks messed over by UA...
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Jul 28, 2015, 11:37 pm
#17
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So you were personally with the OP when he booked?
I love how everyone assumes* that it was an -UP fare. Based on what we've been told, there is no evidence whatsoever that this was the case. Didn't anybody read the OP? United didn't put the OP in Y because it was an -UP fare, but because F was full on all other flights.
* Remember what happens when you assume...
I love how everyone assumes* that it was an -UP fare. Based on what we've been told, there is no evidence whatsoever that this was the case. Didn't anybody read the OP? United didn't put the OP in Y because it was an -UP fare, but because F was full on all other flights.
* Remember what happens when you assume...
Jul 29, 2015, 12:58 am
#18
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Since this was a paid F ticket, and the cancellation reason was maintenance, why didn't the OP insist on a FIM over to another carrier in the F cabin?
Jul 29, 2015, 1:30 am
#19
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This should be merged with the downgrade compensation thread, which has the answers to all of OPs questions as well. Basically, you're due the fare diff plus a "CS gesture" amount that depends on the length of the flight; IIRC it's more than $75 for ORD-SFO. The fare difference part is even part of the CoC. You should be fine as long as you don't call up and start going off the rails.
I love how everyone assumes* that it was an -UP fare. Based on what we've been told, there is no evidence whatsoever that this was the case. Didn't anybody read the OP? United didn't put the OP in Y because it was an -UP fare, but because F was full on all other flights.
Jul 29, 2015, 1:44 am
#20
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I bought a full-fare 1st class ticket and United cancelled my flight three hours beforehand for "maintenance" issues. They rebooked me in Economy because there were no seats remaining on any other flights to my destination in First.
I was told by two customer service reps at two airports that I could complain online and get a fare difference.
I complained and asked not only for a fare difference, but also for the difference in PQMs that I was due to earn on my 1st class segment that I didn't because I flew economy.
They refused both and sent me a voucher for $75.
What can I do?
I cannot believe they can treat me like this. I am Premier member, too.
Thanks
I was told by two customer service reps at two airports that I could complain online and get a fare difference.
I complained and asked not only for a fare difference, but also for the difference in PQMs that I was due to earn on my 1st class segment that I didn't because I flew economy.
They refused both and sent me a voucher for $75.
What can I do?
I cannot believe they can treat me like this. I am Premier member, too.
Thanks
Jul 29, 2015, 6:44 am
#21
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I bought a full-fare 1st class ticket and United cancelled my flight three hours beforehand for "maintenance" issues. They rebooked me in Economy because there were no seats remaining on any other flights to my destination in First....They refused both and sent me a voucher for $75.....
If so and downgrade is only for one segment, then $75 may well be correct fare difference.@:-)
Jul 29, 2015, 6:45 am
#22
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If you ask UA they will tell you that you didn't buy full fare first. Rather, you selected first on united.com and, with out telling you, it sold you a coach fair with a 'free' upgrade to First.
I'd dispute the charge on your credit card and let your CC company advocate for you.
I'd dispute the charge on your credit card and let your CC company advocate for you.
Jul 29, 2015, 6:58 am
#24
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Last edited by TerryK; Jul 29, 2015 at 7:06 am
Jul 29, 2015, 8:58 am
#25
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Jul 29, 2015, 9:36 am
#26
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Downgrade is when you stay on the same flight, but in downgraded cabin.
Jul 29, 2015, 9:40 am
#27
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Perhaps the agent made a mistake between booked class and flown class and though you didnt book full fare F.
Or when you booked, it was advertised as Full Fare, but UA did a sneaky bait and switch you actually got an UP fare.
I'd keep trying HUACA. Did you try submitting a refund request? versus using customer service? If that doesnt work, try UAInsider or twitter.
If you do try a CC dispute, make sure you do it within 60days of the first bill. You could trying claiming "Billing Errors" since you were charged for goods and services that were not delivered as agreed.
Or when you booked, it was advertised as Full Fare, but UA did a sneaky bait and switch you actually got an UP fare.
I'd keep trying HUACA. Did you try submitting a refund request? versus using customer service? If that doesnt work, try UAInsider or twitter.
If you do try a CC dispute, make sure you do it within 60days of the first bill. You could trying claiming "Billing Errors" since you were charged for goods and services that were not delivered as agreed.
Last edited by eng3; Jul 29, 2015 at 9:47 am
Jul 29, 2015, 9:40 am
#28
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That's only 1 form of CC dispute. You can dispute CC charges for a number of reasons. One of them is because the product received isn't what you paid for.
Jul 29, 2015, 10:14 am
#30
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DL did something very similar to me on the DC-9 retirement flight from MSP-ATL. I had initially booked a first class ticket. No more than a month before the flight, in classic DL schedule change addiction, they flipped the DC-9 flight and it's time slot with an already well-booked MD-90 flight and it's time slot. I couldn't change my ticket back into first class on the DC-9 since it was now full, and the fare I had booked was an economy fare with a "free upgrade". The best compensation I got was a free cancellation (I don't have status). I used that to rebook on the DC-9 flight with a connection onward to MCO. Ironically that fare was another economy fare with a "free upgrade", but since the DC-9 was full, I only got first class on the MCO leg (which then had a downgrade plane change at the gate). The MSP-ATL leg was a "free" Economy Comfort seat. I wasn't too happy with all that. Typical DL. It was one of the last straws for me with them.
So back to this case. I think the OP should get the PQMs for a real F ticket. $75 shouldn't cover the fare difference though. You need to get more out of this.
So back to this case. I think the OP should get the PQMs for a real F ticket. $75 shouldn't cover the fare difference though. You need to get more out of this.