BCN,MAD,TXL,HAM getting 763s year-round & Intl 752 redeployed domestically (reporter)
Apr 18, 2015, 10:08 pm
#61
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So will they be changing the 757 seats to domestic configuration? And then, if so will they slimline the whole thing and add more seats? I assume they would stay sCO staffed for domestic?
Still will take a non-stop OAL from ORD or LH connect via FRA over having to transit EWR to any of these markets...so while long overdue given the CO aversion to loading extra fuel thereby requiring the fuel stops... the bigger question is what markets are losing 3 cabin 767 service to prop up a delay-prone, surly staffed EWR hub?
Still will take a non-stop OAL from ORD or LH connect via FRA over having to transit EWR to any of these markets...so while long overdue given the CO aversion to loading extra fuel thereby requiring the fuel stops... the bigger question is what markets are losing 3 cabin 767 service to prop up a delay-prone, surly staffed EWR hub?
Apr 18, 2015, 11:17 pm
#62
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While that's a purely O&D route to a secondary European market, it's literally the only TATL flight out of Hamburg. Hamburg is a decent business location with a sizable corporate presence, I'm sure quite a few of those guys are glad to have at least one non-stop option - even if it's UA.
Apr 18, 2015, 11:34 pm
#63
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Apr 19, 2015, 5:28 am
#64
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Which is a mistake by UA. Using a flat bed seat aircraft on an international route and then treating it as a domestic flight with the soft product is an opportunity lost.
Apr 19, 2015, 5:33 am
#65
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HINT: UA didn't wait this long just to piss off the chronic UA moaners (who nevertheless apparently continue to fly UA despite how horrible it supposedly is). @:-)
Apr 19, 2015, 5:44 am
#66
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Previously in this thread EWR764 made a factual, logical, non-emotional post explaining why the change wasn't made earlier.
HINT: UA didn't wait this long just to piss off the chronic UA moaners (who nevertheless apparently continue to fly UA despite how horrible it supposedly is). @:-)
HINT: UA didn't wait this long just to piss off the chronic UA moaners (who nevertheless apparently continue to fly UA despite how horrible it supposedly is). @:-)
A an earlier bad decision isn't erased by a better one.
Apr 19, 2015, 6:43 am
#67
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Apr 19, 2015, 7:11 am
#68
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I realize why the change wasn't made earlier. But the basis remains the same - pmCO used 757s for TATLs because they didn't buy enough widebodies in the first place to properly service the routes they shoved the 757s into. I'm sure it seemed like a good idea at the time - until all the westbound fuel stops and attendant bad publicity made the practice untenable.
A an earlier bad decision isn't erased by a better one.
A an earlier bad decision isn't erased by a better one.
All of US3 are guilty of flying 757 across the pond.
Apr 19, 2015, 8:12 am
#69
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But of course those prior decisions made (by the same leadership team currently in place) have damaged UA for years to come.
Apr 19, 2015, 8:13 am
#70
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I'll take your 30% figure, but i'm surprised it is that low. The 767-300ER is 155% of the weight of the 757-200, and the 757-200 has modern winglets.
Actually, UA's NPS scores have been posted, and they are horrible
And the NPS people have also posted what their small sample shows, also horrible.
And while you may not like the way I have framed it, given the entire spreadsheet management culture at CO, this "positive for passengers from every perspective" is very strong evidence to show that the oft advocated view that hard/soft product and customer service does not matter, its all routes, frequency, and price is all wet. No way this "savvy" management team would decided to up its CASM by 30% (or more) on a number of routes from the "CO way" absent them betting killed in the customer retention/attraction department as a result of the poor quality and reliability of these flights.
Actually, UA's NPS scores have been posted, and they are horrible
And the NPS people have also posted what their small sample shows, also horrible. And while you may not like the way I have framed it, given the entire spreadsheet management culture at CO, this "positive for passengers from every perspective" is very strong evidence to show that the oft advocated view that hard/soft product and customer service does not matter, its all routes, frequency, and price is all wet. No way this "savvy" management team would decided to up its CASM by 30% (or more) on a number of routes from the "CO way" absent them betting killed in the customer retention/attraction department as a result of the poor quality and reliability of these flights.
Where were United's NPS scores posted? If you're going to make claims like this, post a link, please.
Apr 19, 2015, 8:19 am
#71
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That decision was made well before the current management team; once Smisek got onboard there was nothing to be done about it other than wait it out. He couldn't magic up a bunch of 787s.
Now that enough 787s are on-property, it has filled out enough of the network that they've got enough wide bodies to cover most of the TATL markets like they originally wanted.
Apr 19, 2015, 8:21 am
#72
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Still a bummer when they don't even give you a pillow in F for the redeye.
Apr 19, 2015, 8:39 am
#73
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Now you're talking! Please tell those planes IAD says "don't be a stranger."
Apr 19, 2015, 8:41 am
#74
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Exactly.
Apr 19, 2015, 8:51 am
#75
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I guess finally someone at CO woke up to the fact that when they gave someone a bad experience they did not come back as a passenger, particularly premium passengers....
This, and the long overdue (and still slight) improvements in meals suggest that (1) they finally are realizing the horrible NPS score they have is killing them, (2) United still is bleeding high value traffic, and (3) people do buy on something other than price, schedule, and the 787.
+100 to what I bolded.
This, and the long overdue (and still slight) improvements in meals suggest that (1) they finally are realizing the horrible NPS score they have is killing them, (2) United still is bleeding high value traffic, and (3) people do buy on something other than price, schedule, and the 787.
+100 to what I bolded.
They are just cutting costs by eliminating 757s on routes where technical stops are costing UA money. This airline has shown zero interest in attracting HVF. The prevailing attitude is, "Take what we give you and like it."