DL2SXM

ya, you just jinxed yourself.

Baze

Meh, if it happens once in 18 years, that is fine with me. And I have been saying this same thing for years with no "jinx".

uastarflyer

No, the OP still wanted to have to mail the form via post office

He/she just wanted it to be able to be filled online and then printed. Rather than print and write by hand

Not much of a rant I say

moops380

If you check bags on other airlines you're much less likely to have an actual problem. United has the 'we don't want to help you' approach unlike delta or SW domestically, IF you are going through europe you have montreal convention protections.

If you MUST check a bag domestically, perhaps you should consider other, more on-time and reliable, methods. SW, DL, UPS (not usps or UA).

I've had a bag that was damaged by UA and some contents went 'missing', enough faxing and BS for a lifetime. Nothing came of it, nothing crazy valuable either luckily. That was the last straw for me. I've had a bag 'disruption' on other airlines before, gladly took a $300 cash stipend and my bags found me 12 hours later. The majority of my bag-checking before these issues was for convenience, since then, only for bringing home balsamica, wine, and/or specialty liquors or liquids. Also, flying united in general just stinks compared to nearly every other airline.

morelegroom

I would be perfectly happy to fill in an electronic form online and print sign it and send it in. They are responsible for the lost luggage. Common decency and good customer service means you minimize the burden on the customer you just crapped on.

And yes I filled out a lost luggage claim at Dulles.

I also note the thread title was changed to action requested because the real words used by united Action required were inflammatory.

DL2SXM

Which is something UA seems to think they no longer need. After all the acquisitions, route adjustments and downsizing planes and seats on pretty much most routes, the traveling public all of a sudden has a lot less choices then they did a few years ago. What airline is Joe Q citizen going to go to? UA knows they are more likely to actually come back to UA, even with pooor customer service,

Bonehead

I see you list AA as one of your airlines. Have you any comment on the points I raised in post #7?? I find it infinitely more inconvenient to use vouchers and canceled tickets on AA vs UA...what say you about that??? If you're going to rant about lost-luggage reports on UA being stuck in the Paleolithic I would think that you would be absolutely apoplectic about AA's Precambrian voucher/credit system.

morelegroom

I'm a member of AA but have not flown them in years.

IanFromHKG

Correct, but I am afraid somewhat misleading. You have the "protection", if you can call it that, of the Montreal Convention wherever you fly. However, what the Montreal Convention actually does is limit the compensation payable by airlines.

I thnk what you are referring to is actually EU261, which applies to all flights within, or leaving from, the EU (regardless of where the airline is based); as well as all flights into the EU by EU airlines.

Boo_Radley

Top 5 worst rants this week, maybe even top 3.

Now, if you'll excuse me, I must write up my latest UA food complaint.

itsMoe

I've had bags delayed 3 times on the last 150 segments. Twice by LH, once it happened at the LH/UA interface so I'm not sure who caused it.

That's pretty reliable. And in two of those instances, I had the bags within less than 10 hours.

Come to think of it, the only time I know for sure that UA lost my bag was three years ago during that massive snow storm, and even then it was returned to me within 36 hours. Maybe I'm just lucky, but I've seen much worse stats from friends and colleagues who fly on other airlines.

moops380

Indeed. I believe they reimburse you up to ~$1000usd, but you also get your bags back eventually (not sure the reimbursement if your bags are forever lost). Lots of airlines will entice you with something else before it gets to that point, like 300 euros or something similar right on the spot. I'm no expert on this but its nice it exists, you're SOL in the USA if your bags don't make it and you are without proper clothing for Business/Weddings.

morelegroom

In filing my luggage claim I see United wants both employment information
and Your government issued ID

• Copy of driver’s license or other government issued photo ID for each person in the claim

What a good side business opportunity to supply identity thieves

Xyzzy

Nothing like a little hyperbole to get the morning going... Could it be that they want people reporting lost baggage to prove who they are to prevent fraud? I think s. I don't think that's an unreasonable request. I'm not sure what employment information they want, but that request could involve asking where you want your lost item delivered. More information on exactly what was requested would help in the discussion of this issue.

LaserSailor

10 days on carryon is really, really tough unless you use cleaners at destination.



Any biz clothes need, and you are pretty much done.

There is little meaningful differentiation between delay and loss rates of bagge at airlines. The most interesting thing that ever happened to me was the delay of a gate check bag on a RJ, it never made it on board. Not sure how that happened.