New (?), detailed survey about potential future service upsells
#31
Join Date: Aug 2006
Location: near to SFO and LHR
Programs: BA Gold, B6 Mosiac, VS, AA, DL (and a legacy UA 2MM)
Posts: 2,274
That's an interesting idea - the person on each side would have to pay 50% more though to make it pay in this scenario. But for the test, they could try different PE price points. I wouldn't be willing to pay 50% extra, but I can and do pay 30% extra when I fly Virgin At.
#32
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,864
#33
Suspended
Join Date: Feb 2015
Location: SFO
Programs: UA 1K MM
Posts: 330
It seems silly to me to fly with empty seats. I would pay way more for a 1.5 wider seat than I would pay just for having an empty seat next to me.
Premium Economy on international flights would make a lot of sense to me, although personally it might be bad for me because it would increase the cost and decrease the availability of Business/First.
Premium Economy on international flights would make a lot of sense to me, although personally it might be bad for me because it would increase the cost and decrease the availability of Business/First.
#34
Join Date: Nov 2013
Location: CO
Programs: UA OG-1K, Marriott Plat, Hertz PC
Posts: 1,360
It seems silly to me to fly with empty seats. I would pay way more for a 1.5 wider seat than I would pay just for having an empty seat next to me.
Premium Economy on international flights would make a lot of sense to me, although personally it might be bad for me because it would increase the cost and decrease the availability of Business/First.
Premium Economy on international flights would make a lot of sense to me, although personally it might be bad for me because it would increase the cost and decrease the availability of Business/First.
The only strategy AA/DL/UA have is how keep the flights turning the most revenue aided by consolidation and keeping foreign competitors out. Even WN is on board, for anything approaching acceptable service to a FF, they are often more expensive than UA on the routes I look at.
What they don't realize is that when load factors fall, the prices they can get for these bumps will dry up. Their only hope is for oligarchy pricing at that point.
#35
Join Date: May 2010
Location: SFO
Programs: UA MM, Marriott LT Plat
Posts: 264
Well, the Lufthansa short haul first is just that - a blocked out middle seat as shown in the seat map for an A321: http://www.lufthansa.com/mediapool/p..._530973332.pdf
I like the talk of a premium economy product with wider seats - say a 3-2 configuration on a 737. But for international travel I'm not so sure. This becomes a matter of perspective. I can understand the enthusiasm of those whose company won't pay for C. But as one whose company does pay for C for international travel, I fear that a premium economy may cause a policy change and downgrade us to that level. Naturally if I am traveling on my own dime, a premium economy at a reasonable price point is pretty attractive - particularly since it would typically be me plus the family, not just me alone.
As for "stealing" business from E-, that's easy: Make up for the 2-3 setup in premium economy by going from 3-3 in E- to 4-3! Put in them 15.5" wide seats and crawl over three people to get from window to aisle! Now, to keep the FT crowd happy, we'd just leave E+ as-is with the 3-3 layout.
I like the talk of a premium economy product with wider seats - say a 3-2 configuration on a 737. But for international travel I'm not so sure. This becomes a matter of perspective. I can understand the enthusiasm of those whose company won't pay for C. But as one whose company does pay for C for international travel, I fear that a premium economy may cause a policy change and downgrade us to that level. Naturally if I am traveling on my own dime, a premium economy at a reasonable price point is pretty attractive - particularly since it would typically be me plus the family, not just me alone.
As for "stealing" business from E-, that's easy: Make up for the 2-3 setup in premium economy by going from 3-3 in E- to 4-3! Put in them 15.5" wide seats and crawl over three people to get from window to aisle! Now, to keep the FT crowd happy, we'd just leave E+ as-is with the 3-3 layout.
#36
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,133
Although a real premium economy product would be nice to have... it would most likely mean a regular Y ticket can only be upgraded to premium economy. Want C? Book premium economy first (almost certainly at a higher price than W!) and play the lottery...
#37
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
I would also expect a new Premium Economy with wider seats, possible footrests, and treated as a separate class. Elites booked into Y may get comp upgrades to Y+ but if you want upgrade to C/F it will be from paid Y+.
#38
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
Cool, so DL copies VX, and then UA copies DL. The primary issue remains, all these enhancements, you're still arriving late at least 20% of the time. So, something creative for UA to add: Insurance against late arrival, oh, wait you mean the customer expects this already...dang, they are just so demanding.
#39
Join Date: Jan 2013
Location: 대한민국 (South Korea) - ex-PVG (上海)
Programs: UA MM / LT Gold (LT UC), DL SM, AA PLT (AC), OZ, KE; GE and Korean SES (like GE); Marriott Gold
Posts: 1,995
They obviously knew my status as certain items showed as "free".
#40
Join Date: Jun 2011
Posts: 129
What I found most amusing was the assumption that United would be in any way capable of delivering these services. They are already quite poor at almost all aspects of basic airline service; perhaps they should work on that before adding more ways in which they can underperform. I had to laugh thinking of all the additional refunds they would fail to process.
#41
Suspended
Join Date: Feb 2015
Location: SFO
Programs: UA 1K MM
Posts: 330
Well, the Lufthansa short haul first is just that - a blocked out middle seat as shown in the seat map for an A321: http://www.lufthansa.com/mediapool/p..._530973332.pdf
#42
Join Date: May 2010
Location: SFO
Programs: UA MM, Marriott LT Plat
Posts: 264
Agreed. The middle seat being blocked out just isn't the same as a wider seat. The only true difference is in the soft product. I still remember a flight from Madrid - the FA was just so thrilled that I had chosen to fly Lufhansa that day. It just seemed to make her day that I was flying on her aircraft and she had the opportunity to serve me dinner (I'm an ordinary guy, nothing special about me!) . I just have not had anythign close that experience on United, and I've flown every class from domestic E- to Global First. To be fair, my other flights on LH have had good service but not at the level of that one!
#43
Join Date: Oct 2009
Location: South Carolina
Programs: UA LT Gold, American Kettle, Hertz #1 Presidents Circle, Marriott LT Platinum
Posts: 927
Well, the Lufthansa short haul first is just that - a blocked out middle seat as shown in the seat map for an A321: http://www.lufthansa.com/mediapool/p..._530973332.pdf
#44
Join Date: Feb 2003
Posts: 4,115
#45
Join Date: Jan 2001
Location: Washington, DC
Posts: 1,035
Cool, so DL copies VX, and then UA copies DL. The primary issue remains, all these enhancements, you're still arriving late at least 20% of the time. So, something creative for UA to add: Insurance against late arrival, oh, wait you mean the customer expects this already...dang, they are just so demanding.
I like the idea of Y+ especially for some of the "shorter" international long-hauls. I don't really need a lie flat bed for IAD-LHR, but a slightly bigger seat would be nice. Of course, the problem is whether companies would actually pay for Y+ as a separate (more expensive) class of service. If the answer is no (or if companies that currently pay for C downgrade folks to Y+), then I don't see the math working in UA's favor.