New (?), detailed survey about potential future service upsells
#16
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
Yes! According to Delta,
Enjoy an upgraded experience with more of the perks you need in Delta Comfort+. Take advantage of your time in the air with access to Sky Priority® boarding1, dedicated overhead bin space, extra legroom, superior snacks, free drinks, and complimentary premium entertainment.
Yes, beer, wine and spirits are free. Also, the FA brings by a snack basket just to the C+ rows. The basket contains chips, chocolate, bananas and a few more items. It is similar to the basket that UA passes around in domestic first class.
Enjoy an upgraded experience with more of the perks you need in Delta Comfort+. Take advantage of your time in the air with access to Sky Priority® boarding1, dedicated overhead bin space, extra legroom, superior snacks, free drinks, and complimentary premium entertainment.
Yes, beer, wine and spirits are free. Also, the FA brings by a snack basket just to the C+ rows. The basket contains chips, chocolate, bananas and a few more items. It is similar to the basket that UA passes around in domestic first class.
#17
Join Date: Aug 2007
Location: Chicago: ORD, MDW
Programs: United Million Mile Flyer, Hilton Silver, Marriott Gold, DL, AA WN
Posts: 514
I got it too.
Following Delta...again? Premium Y cabin?
What looks like a good idea at first quickly loses its appeal for me.
United is currently making my premier benefits less meaningful by selling them or by giving them away to others.
Now they want to sell whatever else they can - and will eventually push frequent flyers further away.
Will the up sell ever end?
I just bought a Delta ticket and I resisted the upsell there. I will do my best to avoid the possible future UA upsell too.
Just get me there (almost) on time for the fare I pay.
Following Delta...again? Premium Y cabin?
What looks like a good idea at first quickly loses its appeal for me.
United is currently making my premier benefits less meaningful by selling them or by giving them away to others.
Now they want to sell whatever else they can - and will eventually push frequent flyers further away.
Will the up sell ever end?
I just bought a Delta ticket and I resisted the upsell there. I will do my best to avoid the possible future UA upsell too.
Just get me there (almost) on time for the fare I pay.
#18
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,157
A couple of further thoughts:
The Baggage Valet seems an open invitation for theft. Carry-on is typically where the valuable items go (versus checked baggage anyway). I guess a roller board full of laundry would be OK, but no way I would hand over anything else.
I also noted a choice about a "Trip Pass" for the United Club, where you would prepay for access to a United Club for every portion of your trip. Departure airport/layover airport/arrival airport.
I got an internal chuckle of how United would bungle the implementation of this in irrops.
I also am concerned about the dilution of elite benefits with all these add-ons. Will someone purchasing "weather protection" benefit get higher priority on re-booking then 1k? GS?
I guess on the plus side, it provides some dis-incentive for United to continue the practice of calling every delay weather-related.
#19
Join Date: Oct 2009
Location: South Carolina
Programs: UA LT Gold, American Kettle, Hertz #1 Presidents Circle, Marriott LT Platinum
Posts: 927
For what its worth, here are my comments on these offerings.
Yeah, right. I'm going to let my carry-on's out of my control. Is that not a TSA violation? What happens when you board the plane and its not there?
Don't we already get all that as 1K? Sounds like your gambling on a weather delay here. Wonder what would be the lead time window for buying this. Day of Travel?
Don't use their WiFi now, don't think I would if it was free anyway. I like being disconnected on flights. I tend to get more work done anyway.
This one actually looks interesting. Would love to see more details. Don't really want a wider seat, but would like more pitch even in E+. In E+ if the person in front reclines more than 1/2 way, I can't get my laptop open enough to get any work done.
If the food is not free, I'm not buying. Its all overpriced.
I don't drink and end up giving all my chits away anyway.
Maybe ....
LOL
huh? Why?
Now this is the service for over-entitle elites.
Weather delay protection: You get priority phone service, a hotel reservation if you're delayed overnight and "highest priority rebooking" if the flight's cancelled.
WiFi voucher: What you'd expect, and what they should have offered long ago. Maybe they can't today because they have so many different WiFi vendors?
Premium Economy cabin seat and experience: New, wider E+ seat with a leg rest and separate from the rest of Y that comes with priority boarding, extra checked bag, same meal as C, an amenity kit, UC access, and extra RDM.
Pre-ordered meal: They've tried this before, right? The description said some meal choices would be "exclusive" to the pre-order site.
Drink voucher: Maybe they've noticed how many get traded on the Coupon Connection? This, too, would come with some online exclusives. Can we hope for a return of the Sunrise Sunset?
Economy Plus enhanced experience: Same seat as today but with an extra checked bag, same meal as in C, amenity kit, UC access, extra RDM.
Prepaid change fee: This would come at a discount compared to the usual $200 and up.
In-flight networking: This "Web-based platform" for professional networkin struck me as a poorly-defined fusion of VX's in-flight chat with LinkedIn.
VIP airport experience: Concierges usher you through your departing and arriving airports, with UC access in between. AA already sells this, but only for C and F passengers.
#20
Join Date: May 2005
Programs: Million Miler, 1K - Basically spend a lot of time on planes
Posts: 2,202
#21
Join Date: Nov 2013
Location: CO
Programs: UA OG-1K, Marriott Plat, Hertz PC
Posts: 1,360
With high load factors, the incentives for airlines to cater to Y-buying FF is greatly reduced. The issue I see, for corporate traveler is the fee structure and bundling it in with the ticket.
I like the idea of a real premium Y, but if it coded differently then a lot of business travelers won't get their companies to pay for it- and people aren't going to pay for it themselves. I'd rather have E+ complementary than have a true PY that I can't upgrade to. I don't do E-. If it comes to that I go full mercenary.
Anyway, till corporate America figures out a way for employees to be able to expense these, I see a real problem.
Our current system doesn't allow me to add on any kind of E+, so I am double loyal to UA since the system does take my status and let me pick E+.
All this is an experiment until the next dip in corporate and leisure travel and the load factors go down, then Smisek will be offering to carry my bags thru the terminal for free.
I like the idea of a real premium Y, but if it coded differently then a lot of business travelers won't get their companies to pay for it- and people aren't going to pay for it themselves. I'd rather have E+ complementary than have a true PY that I can't upgrade to. I don't do E-. If it comes to that I go full mercenary.
Anyway, till corporate America figures out a way for employees to be able to expense these, I see a real problem.
Our current system doesn't allow me to add on any kind of E+, so I am double loyal to UA since the system does take my status and let me pick E+.
All this is an experiment until the next dip in corporate and leisure travel and the load factors go down, then Smisek will be offering to carry my bags thru the terminal for free.
#22
Join Date: Aug 2006
Location: near to SFO and LHR
Programs: BA Gold, B6 Mosiac, VS, AA, DL (and a legacy UA 2MM)
Posts: 2,274
Of all of these, a true Premium Economy seat is the most interesting to me, esp for those long international flights. And yes, I would pay more to have a little room at my sides - maybe 30-40% more than coach, a la Virgin Atlantic.
#23
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,157
Anyone else see the irony?
UA becoming a "2-cabin airline", but then investigating another cabin.
Seems like we are going back to the old system...
Best cabin is lie flat,
middle cabin is a recliner,
and worst cabin is a worse version of the old economy.
UA becoming a "2-cabin airline", but then investigating another cabin.
Seems like we are going back to the old system...
Best cabin is lie flat,
middle cabin is a recliner,
and worst cabin is a worse version of the old economy.
#24
Join Date: Aug 2006
Location: near to SFO and LHR
Programs: BA Gold, B6 Mosiac, VS, AA, DL (and a legacy UA 2MM)
Posts: 2,274
#25
Join Date: Mar 2010
Location: IAH
Programs: IHG Gold Ambassador
Posts: 321
Premium Economy cabin seat and experience: New, wider E+ seat with a leg rest and separate from the rest of Y that comes with priority boarding, extra checked bag, same meal as C, an amenity kit, UC access, and extra RDM.
#26
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
The assumption I make is that adding these seats reduce C/F seats, and also reduce demand as more people may be satisfied with Prem Econ. I wonder what that would do for pricing on both products?
#27
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
It is the most interesting but it depends on the price point. If it's not significantly more to buy business, I'd do that anyway.
The assumption I make is that adding these seats reduce C/F seats, and also reduce demand as more people may be satisfied with Prem Econ. I wonder what that would do for pricing on both products?
The assumption I make is that adding these seats reduce C/F seats, and also reduce demand as more people may be satisfied with Prem Econ. I wonder what that would do for pricing on both products?
#28
Join Date: Apr 2010
Location: Denver
Programs: UA 1k,Marriott LT PLT, Hilton Diamond /HYATT Plat, Hertz Pres, National Exec
Posts: 67
I received the survey and it just seems if you have the money you can buy same things 1k use to get.
One of the buy third get 45% off was buy a drink, get wifi and get FC for 83 bucks. Good luck getting any upgrades if that model goes through.
Down to 40% success rate on upgrades now.
One of the buy third get 45% off was buy a drink, get wifi and get FC for 83 bucks. Good luck getting any upgrades if that model goes through.
Down to 40% success rate on upgrades now.
#29
Join Date: Aug 2006
Location: near to SFO and LHR
Programs: BA Gold, B6 Mosiac, VS, AA, DL (and a legacy UA 2MM)
Posts: 2,274
It is the most interesting [Premium Economy offering] but it depends on the price point. If it's not significantly more to buy business, I'd do that anyway.
The assumption I make is that adding these seats reduce C/F seats, and also reduce demand as more people may be satisfied with Prem Econ. I wonder what that would do for pricing on both products?
The assumption I make is that adding these seats reduce C/F seats, and also reduce demand as more people may be satisfied with Prem Econ. I wonder what that would do for pricing on both products?
#30
Join Date: Nov 2013
Location: CO
Programs: UA OG-1K, Marriott Plat, Hertz PC
Posts: 1,360
Hell, a good test would be for long TPACs have middle E+ left empty by design. That makes a huge difference, and you could test out the concept. I think Air New Zealand does something like this.
I'm all about the elbow room...
I know they want to give it a sexy name like "Premium Economy", but I think they might be able to get more people, basically the international business traveler whose company will never spring for J, to buy a Y+ product if it's named something less.. exotic.
Roadwarrior Economy
Middle-management Economy
Employee-retention Economy
My-boss-is-upfront Economy
I'm all about the elbow room...
I know they want to give it a sexy name like "Premium Economy", but I think they might be able to get more people, basically the international business traveler whose company will never spring for J, to buy a Y+ product if it's named something less.. exotic.
Roadwarrior Economy
Middle-management Economy
Employee-retention Economy
My-boss-is-upfront Economy