awu25

I would write in regardless of whether or not I was slated for the upgrade. Hopefully, UA will retrain the gate agent and reduce the # of occurrences of this happening.

transportprof

I took your advice, and wrote to IK Voice last night. This is the core of their reply:

Does this mean that people were seated in those two empty F seats without the UG list being used to assign the space? Remember that the seats were shown as occupied before boarding, and the F cabin was listed as fully booked and checked in.

If these seats got filled, but the space on the seat map was never assigned, I think my earlier concern about shenanigans is more likely.

Kacee

No, it's a non-response.

jewels421

I'm going to bet that 1K voice didn't notice that F was booked full but only 6 checked in. Since those two seats were showing as occupied before boarding, and available (with only 6 checked in) after the flight, it seems that two people did not show up for the flight. But, after that... I'm not sure. How could the system boot two people from the "checked-in" number and seat assignments but not the "booked full" number? Without knowing if those seats were physically empty, tough to say if the GA did anything about the fact that there were 2 no-shows or just let the flight go out that way....

PhillyPhlyer40

3915, ewr-RDU. F booked 4 of 6. I'm #1 on list, and GA too busy having a party with coworkers to run upgrade list.

I know its only a 1:30 flight, but I feel cheated.

Thoughts??

MSPeconomist

REPORT IT. This is inexcusable. It's not OK for a GA to fail to do their job regardless of how short the flight is.

PhillyPhlyer40

Follow up

Sent an email stating the lack of upgrading. Requested downgrade compensation.

Received a response that CPU is a benefit that I wont always get, even with multiple empty seats. No compensation.

Replied asking again. Told nope!

mherdeg

Wow, that's really bad. I appreciate the guts of asking for downgrade compensation, but maybe a better thing to ask would be "please confirm whether it is UA policy to leave empty F seats and please also advise whether, if this is not official policy, you will retrain the relevant EWR gate gate staff."

Perhaps UA Insider can confirm whether it is now UA policy to skip the CPU list on ex-EWR flights if the gate agent is busy.

enviroian

CPU is false advertising. It really doesn't exist anymore. Every week I laugh when I look at the upgrade list and see that F is already full. AA doesn't have this problem. UA is so misleading with their CPU marketing. TOD $$ have filled the F cabin. FCM in full force.

The old days are long gone.

Nimitz

In 2013 I was on a first class award ticket on an 737-900 from EWR-SAN on United. Out of the 20 First class seats only 2 where occupied me and one other passenger. This flight left EWR at 7:39pm according to my e-ticket.

I don't remember how full the flight was in Y but I do remember a couple people trying to walk into first and being sent away by the flight attendant.

jjmoore

Yes they are long gone. I am 1/5 this year on eligible flights... and some of those are not business heavy routes. That's pitiful, considering my first year with UA (as a Platinum), I was better than 75% on upgrades... many on hub-hub routings. I can't even clear an RPU upgrade on DEN-AUS... that's pretty sad, folks.

I'm tired of seeing postings where people are left in Y with empty seats in F that were eligible on the upgrade list. I saw this only once, and it was because of lazy GA's in Chicago. I had cleared long prior to the gate, but still wrote into customer care about what I witnessed... they responded to me almost immediately that they would look into the situation and deal with it.

The best recourse when witnessing this happen is to write into CC.

morelegroom

We got lucky last year. We were first on the upgrade list and already boarded when two in-uniform pilots were pulled out of F to man a plane. GA came and got us for the seats.

Another time we were the top two names but had to pass since there was only 1 seat. (DW is disabled) #3 got it and was very grateful

Agree RPUs are a joke.

I have sometimes seen one empty F seat in domestic, but not 2 in the last two years. YMMV.

jjmoore

Check out UA3682 ORD-CID today.... went out full in Y and only 1 in F .... something fishy here? I can't believe that there would be no Premier members on this flight except for the one measly upgrade..... I have never seen anything like this. I have been many times on a half full CRJ-700 and every seat in F is always taken.

gmitchs

Flew UA 5491 yesterday YUL-ORD. ERJ-175 There were 5 empty seats out of 12 in the FC cabin and a full load in the back. According to the upgrade list 3 were moved up. No one else on the waitlist. First time in 3 years I had no one next to me in FC.

jjmoore

Was the flight oversold? I would be especially surprised if they VDB'ed people while first class seats remained empty.