Last edit by: WineCountryUA
United - Positive Experiences 2015
#46
Join Date: Apr 2005
Location: BOS
Programs: UA 1K_MM, AA EX_PLT Hyatt/Hilton Dia, Mar Gold, IHG PLT, Amtrak S++, Hertz 5Star, Avis First
Posts: 743
#47
Join Date: Jan 2010
Programs: UA 1K, Marriott-Gold
Posts: 621
True. I have gotten to make sure I know everything before asking questions. For instance, I already knew the reason was late incoming before I asked her. And I already knew there were available seats on at least 4 flights. Its kinda sad I am happy about the outcome in a way.
#48
Join Date: May 2005
Programs: Million Miler, 1K - Basically spend a lot of time on planes
Posts: 2,202
I thought the perks of the donors status were no longer supposed to flow through to the end user. If that's true, wondering why the end user managed to be upgraded.
#49
Moderator: United MileagePlus
Join Date: Oct 2004
Location: Clinging to the edifices of a decadent past from the biggest city in America nobody really cares about.
Programs: (ಠ_ಠ)
Posts: 9,077
#50
Join Date: Jan 2014
Location: ORD
Programs: UA 1k, SPG Plat 100
Posts: 619
I suspect she did the amount of searching she was instructed to do, which is none. Good call having OAL options before calling; asking agents "what are my options" is always trouble.
#51
Join Date: Jan 2010
Programs: UA 1K, Marriott-Gold
Posts: 621
If you have a Chase UA credit card, you still get upgraded on award flights. I was confused about this too for a while, rules dont seem to be too clear on this.
#52
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,712
As this "something positive" comes in the context of a flight cancellation, a lost upgrade, a rebooked trip that got the traveler to her destination many hours later than planned, then a further multi-hour delay on the replacement flight causing a misconnect, then an agent who resisted an OAL rebook solution until the OP pointed out the existence of alternate space... I don't think I'd be saying "Thanks, United!"
If this counts as a relative customer service victory, UA customers are pretty starved for good news.
If this counts as a relative customer service victory, UA customers are pretty starved for good news.
#53
Join Date: Mar 2013
Programs: UA 1MM; Marriott LT Titanium
Posts: 678
I've found United to be pretty good with rebooking on other airlines. Of course, as suggested always look up flights before calling.
Felt the opposite experience on Delta (rebooked to Delta from United) recently during the winter storm/LGA plane crash. The Delta flight I was supposed to be on was canceled as well. They flat out refused to rebook anyone on US Airways (I was at a US Airways hub) and were providing people options to fly out in 2 days. I even heard Medallion status members complaining about it. I went back to United and they quickly got me on the next US Airways flight out.
Yes, my original United flight was canceled, but the important thing was they were able to reaccommodate me. So, a positive experience in my book
I'm glad I only started travelling 2 years ago. I haven't experienced the "good old days" so don't have such high expectations as everyone else on this forum.
Felt the opposite experience on Delta (rebooked to Delta from United) recently during the winter storm/LGA plane crash. The Delta flight I was supposed to be on was canceled as well. They flat out refused to rebook anyone on US Airways (I was at a US Airways hub) and were providing people options to fly out in 2 days. I even heard Medallion status members complaining about it. I went back to United and they quickly got me on the next US Airways flight out.
Yes, my original United flight was canceled, but the important thing was they were able to reaccommodate me. So, a positive experience in my book
I'm glad I only started travelling 2 years ago. I haven't experienced the "good old days" so don't have such high expectations as everyone else on this forum.
#54
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
As this "something positive" comes in the context of a flight cancellation, a lost upgrade, a rebooked trip that got the traveler to her destination many hours later than planned, then a further multi-hour delay on the replacement flight causing a misconnect, then an agent who resisted an OAL rebook solution until the OP pointed out the existence of alternate space... I don't think I'd be saying "Thanks, United!"
If this counts as a relative customer service victory, UA customers are pretty starved for good news.
If this counts as a relative customer service victory, UA customers are pretty starved for good news.
I really, truly clicked on this thread hoping to see a nice surprise on a Friday afternoon.
#55
Join Date: Nov 2014
Location: SFO/IAD
Programs: UA Gold, US, AA, DL
Posts: 97
Very simple for me today: I had a very smooth journey ROA-ORD-DEN-DRO, all legs arriving early and with very pleasant interactions with UA staff. The FA ROA-ORD (E145) was a particular highlight with great service and a great sense of humor. I will be writing in about him. Glad to see this thread in the meantime.
#57
Join Date: Aug 2011
Location: IAH / HOU
Programs: UA GS, DL-Plat, Hilton Gold, IHG Platinum, Hyatt Somethingist, Marriott Titanium Lifetime
Posts: 2,852
Flying DCA-IAH earlier this week. About ten minutes before boarding the gate agent pages me and hands me a boarding pass for F. I had been number two on the list a couple minutes before but was pleased by the pro-active service.
On-board the FA service was excellent. Lots of drink refills and prompt dinner service. At the end of the flight the FA thanked each F passenger individually for their business.
On-board the FA service was excellent. Lots of drink refills and prompt dinner service. At the end of the flight the FA thanked each F passenger individually for their business.
#58
Join Date: Mar 2011
Location: Colorado
Programs: Lifetime UA 1K, Lifetime Hilton Diamond, Lifetime Marriott Bonvoy Titanium
Posts: 1,261
Flew FRA-DEN yesterday through IAH. I was on the 9PM flight to DEN but landed at 6:30 so I went to the gate to see if I could switch to the earlier 7:45 flight. I had an expensive international ticket with a GPU applied. I arrived at the gate just after the agent had upgraded #1 on the list to the last first seat.
When she saw my reservation she realized that I would have gone ahead of that person so she downgraded him which caused me to go to the top of the list get the last first class seat.
I was just happy to get a seat on the earlier flight and never asked her to do this. I was blown away by her service.
When she saw my reservation she realized that I would have gone ahead of that person so she downgraded him which caused me to go to the top of the list get the last first class seat.
I was just happy to get a seat on the earlier flight and never asked her to do this. I was blown away by her service.
#59
Join Date: Jan 2010
Location: Aussie in ORD
Programs: Marriott Plat, Ua Gold, GE.. Sucker for punishment
Posts: 4,237
IAD C7 UA club last night.. A few flights delayed..
Staff kept lounge open and proactively collected flight details from guests so they could tell us when we should go to gate..
Staff kept lounge open and proactively collected flight details from guests so they could tell us when we should go to gate..
#60
Join Date: Mar 2009
Location: Atlanta / New Delhi
Programs: MP Gold, Hertz President's Circle, PC Platinum Elite, Marriott Gold
Posts: 54
Flew FRA-DEN yesterday through IAH. I was on the 9PM flight to DEN but landed at 6:30 so I went to the gate to see if I could switch to the earlier 7:45 flight. I had an expensive international ticket with a GPU applied. I arrived at the gate just after the agent had upgraded #1 on the list to the last first seat.
When she saw my reservation she realized that I would have gone ahead of that person so she downgraded him which caused me to go to the top of the list get the last first class seat.
I was just happy to get a seat on the earlier flight and never asked her to do this. I was blown away by her service.
When she saw my reservation she realized that I would have gone ahead of that person so she downgraded him which caused me to go to the top of the list get the last first class seat.
I was just happy to get a seat on the earlier flight and never asked her to do this. I was blown away by her service.