Jan 16, 2015, 9:21 pm
Last edit by: WineCountryUA
Fees for a change or redeposit :
UA's Award ticketing options/service fees
Previous thread -- General award ticket change/cancellation/redeposit/fees questions
- There are fees for some changes and redeposit , so please check the chart below for details. These fees apply to MileagePlus® awards on United, United Express®, Star Alliance® airline partners and other airline partners.
- When requesting a change for more than one ticket, the fee applies to each ticket separately. If two people are traveling together and make a change, for example, there will be a fee for both.
- When flying with one of our Star Alliance partners, changes must be made at least 24 hours before departure. {but some have managed without less -- somewhat YMMV -- but the rules state 24 hours}
- Fees are based on the status of the mileage account holder at time of request
UA's Award ticketing options/service fees
Previous thread -- General award ticket change/cancellation/redeposit/fees questions
General award ticket change/cancellation/redeposit/fees questions [2015-2016]
Jul 24, 2015, 10:48 am
#211
Join Date: Jan 2013
Programs: UA S, Marriott Gold (UA), Hertz PC (UA), HH Gold (cc), Avis PP, National EC Executive
Posts: 280
Refunding Award Tickets (as Plat, 1K, GS)
According to United, as a plat, 1K or GS I can cancel my award ticket and redeposit miles for new fee (as long as within 1 year of original booking).
Does this still work if I miss the flight? Or do I forfeit the miles by missing the flight?
For normal tickets, you can always refund within 24 hours of purchase as long as you haven't flown (so missing the flight and refunding is okay).
Does this still work if I miss the flight? Or do I forfeit the miles by missing the flight?
For normal tickets, you can always refund within 24 hours of purchase as long as you haven't flown (so missing the flight and refunding is okay).
Jul 24, 2015, 11:18 am
#212
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
According to United, as a plat, 1K or GS I can cancel my award ticket and redeposit miles for new fee (as long as within 1 year of original booking).
Does this still work if I miss the flight? Or do I forfeit the miles by missing the flight?
For normal tickets, you can always refund within 24 hours of purchase as long as you haven't flown (so missing the flight and refunding is okay).
Does this still work if I miss the flight? Or do I forfeit the miles by missing the flight?
For normal tickets, you can always refund within 24 hours of purchase as long as you haven't flown (so missing the flight and refunding is okay).
But I'd never wait until then - it's not right to keep abusing that privilege.
Jul 24, 2015, 2:55 pm
#213
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
Also, award tickets have the same 24 hour purchase protection from UA. But have the added benefit they can be refunded after departure if not used (fee based on status of the mileage provider).
Last edited by WineCountryUA; Jul 24, 2015 at 6:04 pm Reason: re-phased
Jul 24, 2015, 6:59 pm
#214
Join Date: Jan 2013
Programs: UA S, Marriott Gold (UA), Hertz PC (UA), HH Gold (cc), Avis PP, National EC Executive
Posts: 280
Not true for non-refundable tickets. You have 24 hours or till flight departure. (BTW DoT rules do not cover tickets purchased less than 7 days before travel but UA does cover close in purchases).
Also, award tickets have the same 24 hour purchase protection from UA. But have the added benefit they can be refunded after departure if not used (fee based on status of the mileage provider).
Also, award tickets have the same 24 hour purchase protection from UA. But have the added benefit they can be refunded after departure if not used (fee based on status of the mileage provider).
Re. award tickets. Is there a time limit for refunding? For 1K, UA's site says up to a year. If I bought a ticket for tomorrow, didn't fly, then could I still refund it July 20, 2016?
Jul 24, 2015, 9:18 pm
#215
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
The more expensive fares often do not have this restriction.
It takes about 90 seconds on the website to cancel a reservation.
Jul 25, 2015, 1:48 pm
#216
Join Date: Jan 2013
Programs: UA S, Marriott Gold (UA), Hertz PC (UA), HH Gold (cc), Avis PP, National EC Executive
Posts: 280
It was just a mental exercise. I just want to make sure that I'll be able to cancel the award reso up to say, a week, after if I miss the flight. Not actually planning to wait a year.
Jul 30, 2015, 10:15 am
#217
Join Date: Jun 2005
Posts: 344
24 Hour cancelation on award tickets
Do I have 24 hours to cancel an award ticket and get the miles redeposited without paying the change fee, or once I push the button to buy I own them?
Jul 30, 2015, 10:32 am
#218
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Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
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You have 24 hours. But if you bought miles to top-up the account - that is a done deal.
Last edited by aacharya; Jul 30, 2015 at 10:59 am
Jul 30, 2015, 10:35 am
#219
Join Date: Jun 2005
Posts: 344
I own the ticket and I have to pay the $200? Or I have the 24 hour cancel window?
Jul 30, 2015, 10:59 am
#220
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
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You have the 24-hour window.
Jul 31, 2015, 1:14 pm
#222
Join Date: Apr 2003
Location: San Francisco Penninsula
Programs: Bear Backers
Posts: 931
Changing an award ticket from Coach to first
I have an award coach ticket booked for Sept from SFO to Austin.Is there a way that I can give up more miles and move to first? When I go into the reservation and click on change seats, it does not allow me to access first class.
Thanks
Thanks
Jul 31, 2015, 2:39 pm
#223
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Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,752
You would basically be looking at a new award.
Do you have platinum or 1K status? If so, you can change the award for free.
Otherwise, there is a fee ($150?) plus the miles for the new award.
Is there space available on the flights you want?
Do you have platinum or 1K status? If so, you can change the award for free.
Otherwise, there is a fee ($150?) plus the miles for the new award.
Is there space available on the flights you want?
Jul 31, 2015, 2:42 pm
#224
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Join Date: Apr 2001
Location: PSM
Posts: 69,232
Jul 31, 2015, 2:47 pm
#225
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Join Date: Nov 2004
Location: ORD
Programs: UA 1K
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You can check this yourself at any time.
Login to united.com
Find the reservation
Select "change flights"
Leave the date the same and hit enter
You'll get a grid showing all the flights, whether there are award seats available and how many more miles and money it would cost you to change.
Login to united.com
Find the reservation
Select "change flights"
Leave the date the same and hit enter
You'll get a grid showing all the flights, whether there are award seats available and how many more miles and money it would cost you to change.