United Consolidated Compensation Thread [2015]
Aug 2, 2015, 9:46 pm
#721
Join Date: Nov 2013
Programs: UA 1k 1mil. Marriott Titanium
Posts: 202
On a long haul flight and the movie software didnt work but they could play the same movie for everyone. Unfortunately you could not turn the screen off especially if you wanted to sleep. Everyone was told to fill out a form online. What would be a reasonable compensation?
Update:
Went on the site written on the card and put in the serial number was offered 8750 miles or $175.
Update:
Went on the site written on the card and put in the serial number was offered 8750 miles or $175.
Last edited by JC1976; Aug 4, 2015 at 6:33 am Reason: refund stat
Aug 2, 2015, 10:24 pm
#722
Moderator: United Airlines
Original Poster
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,830
Aug 2, 2015, 10:47 pm
#724
Moderator: United Airlines
Original Poster
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,830
The remote control did not work either?
Might have been a toss-up between those that wanted the entertainment and those bothered by the screen.
Might have been a toss-up between those that wanted the entertainment and those bothered by the screen.
Last edited by WineCountryUA; Aug 3, 2015 at 12:09 am Reason: typo
Aug 3, 2015, 12:07 am
#725
Join Date: Dec 2013
Location: Las Vegas, NV
Programs: Hotels.com Gold
Posts: 168
I actually had a flight for today from SLC-LAS nonstop on another carrier but I was trying to get here last night which is why I bought a last minute ticket on UA.
Aug 3, 2015, 12:34 am
#726
Join Date: Nov 2009
Location: HNL & SFO
Programs: UA MM/Gold
Posts: 292
I was on flight 198 LAX-PVG this Saturday August 1, business class section, Dreamliner plane. Everyone's on board, looks like we'll take off on time, but I see the mechanic fiddling with something up front. Pilot announces that the onboard entertainment system isn't working and they're trying to fix it. After an hour, they give up, and say we're going to just take off w/o the entertainment working. They announce that the WiFi however IS working, and that it'll be complimentary for us for the inconvenience.
30 minutes into the flight, I notice that the music is just blaring away on the overhead speakers. The music shuts off after a bit, and that's when the power to the seats goes out. And the WiFi goes out. Pilot announces that they're on the phone with a Boeing tech, and they're trying to fix the issues. After another hour, they say they can't fix it, so now we have no entertainment system, no WiFi, and the seats don't have power.
At the end of the flight, they profusely apologize, give us these paper handouts that have a serial number on it, and tell us to go to united.com/appreciation to get our compensation. I just went there, and the options are $50 ecert, or 2500 miles. Seriously, that's all they're offering to us?
30 minutes into the flight, I notice that the music is just blaring away on the overhead speakers. The music shuts off after a bit, and that's when the power to the seats goes out. And the WiFi goes out. Pilot announces that they're on the phone with a Boeing tech, and they're trying to fix the issues. After another hour, they say they can't fix it, so now we have no entertainment system, no WiFi, and the seats don't have power.
At the end of the flight, they profusely apologize, give us these paper handouts that have a serial number on it, and tell us to go to united.com/appreciation to get our compensation. I just went there, and the options are $50 ecert, or 2500 miles. Seriously, that's all they're offering to us?
Aug 3, 2015, 1:45 am
#727
Join Date: Dec 2013
Location: Las Vegas, NV
Programs: Hotels.com Gold
Posts: 168
I'm sure this has been asked a thousand times but I can't seem to find the answer.
Yesterday I had a flight from SLC-LAS with a 3-hour layover in SFO. The original flight was supposed to leave at 5:00pm, come 2:35pm the flight gets pushed back to 6:37pm. At 3:55pm the flight gets set back even further to 8:30pm. At this point I'm just sitting at the airport now since my first flight landed at 1:30pm thinking I'll just grab another calm chowder and charge my phone when at 5:37pm, I get a final notice that my flight has been cancelled "due to aircraft maintenance".
After waiting to talk to a service agent for 45minutes, I'm told that I have already been booked on a flight for tomorrow (today) at 4:30pm. I have no problem with this as I've already cleared my upgrade for that flight so at least I know I'll be comfortable. The problem is what am I supposed to do for the next 23 hours? I'm given $21 in food vouchers but that's it. There are no hotels available nor blankets. I'm simply told to just keep checking back every hour to see if there's any hotel rooms available, mind you at this point the line for customer service premier members is 40+deep which basically means "go back and wait in line and hopefully when you get back to the front we might have a room available for you".
I decided that I'm not wasting anymore time in this airport and that the 4 hours I've been there is already too much so at 6:24pm I book a room in the city and hop on the BART to make the most of the next 22 hours.
Is there anything I can do to get anything back for my room or anything from UA for the massive inconvenience? I'm not sure if it matters but I'm only Premier Silver.
Any help would be appreciated. Thanks.
Yesterday I had a flight from SLC-LAS with a 3-hour layover in SFO. The original flight was supposed to leave at 5:00pm, come 2:35pm the flight gets pushed back to 6:37pm. At 3:55pm the flight gets set back even further to 8:30pm. At this point I'm just sitting at the airport now since my first flight landed at 1:30pm thinking I'll just grab another calm chowder and charge my phone when at 5:37pm, I get a final notice that my flight has been cancelled "due to aircraft maintenance".
After waiting to talk to a service agent for 45minutes, I'm told that I have already been booked on a flight for tomorrow (today) at 4:30pm. I have no problem with this as I've already cleared my upgrade for that flight so at least I know I'll be comfortable. The problem is what am I supposed to do for the next 23 hours? I'm given $21 in food vouchers but that's it. There are no hotels available nor blankets. I'm simply told to just keep checking back every hour to see if there's any hotel rooms available, mind you at this point the line for customer service premier members is 40+deep which basically means "go back and wait in line and hopefully when you get back to the front we might have a room available for you".
I decided that I'm not wasting anymore time in this airport and that the 4 hours I've been there is already too much so at 6:24pm I book a room in the city and hop on the BART to make the most of the next 22 hours.
Is there anything I can do to get anything back for my room or anything from UA for the massive inconvenience? I'm not sure if it matters but I'm only Premier Silver.
Any help would be appreciated. Thanks.
Aug 3, 2015, 8:54 am
#728
Join Date: Sep 2009
Location: Global
Posts: 5,998
You say long haul, where to where?
I was on flight 198 LAX-PVG this Saturday August 1, business class section, Dreamliner plane. Everyone's on board, looks like we'll take off on time, but I see the mechanic fiddling with something up front. Pilot announces that the onboard entertainment system isn't working and they're trying to fix it. After an hour, they give up, and say we're going to just take off w/o the entertainment working. They announce that the WiFi however IS working, and that it'll be complimentary for us for the inconvenience.
30 minutes into the flight, I notice that the music is just blaring away on the overhead speakers. The music shuts off after a bit, and that's when the power to the seats goes out. And the WiFi goes out. Pilot announces that they're on the phone with a Boeing tech, and they're trying to fix the issues. After another hour, they say they can't fix it, so now we have no entertainment system, no WiFi, and the seats don't have power.
At the end of the flight, they profusely apologize, give us these paper handouts that have a serial number on it, and tell us to go to united.com/appreciation to get our compensation. I just went there, and the options are $50 ecert, or 2500 miles. Seriously, that's all they're offering to us?
30 minutes into the flight, I notice that the music is just blaring away on the overhead speakers. The music shuts off after a bit, and that's when the power to the seats goes out. And the WiFi goes out. Pilot announces that they're on the phone with a Boeing tech, and they're trying to fix the issues. After another hour, they say they can't fix it, so now we have no entertainment system, no WiFi, and the seats don't have power.
At the end of the flight, they profusely apologize, give us these paper handouts that have a serial number on it, and tell us to go to united.com/appreciation to get our compensation. I just went there, and the options are $50 ecert, or 2500 miles. Seriously, that's all they're offering to us?
Did the outlets have power? Was this paid business class?
Last edited by WineCountryUA; Aug 3, 2015 at 11:56 am Reason: merging consecutive posts by same member -- please use multi-quote
Aug 3, 2015, 9:23 am
#729
Join Date: Oct 2014
Posts: 374
So apparently I was booked an illegal connection flight a few days ago and was forced to stay overnight and missed a conference the next morning. My flight was
ATH-IST (via TK)
IST-YUL (via TK)
YUL-LAX (via AC)
all business class.
My IST-YUL flight was delayed departing and sat waiting to be parked another 45 mins when landing forcing me to miss my AC flight from YUL-LAX. To make matters worse, TK blamed UA for booking me an illegal connection (1 hour 15 mins) when the minimum connection time shouldve been 2 hours. Am I entitled to some compensation here?
Note: TK did book me a Holiday Inn room with 20 CAD for dinner and rebooked my AC flight at 10am the following day.
ATH-IST (via TK)
IST-YUL (via TK)
YUL-LAX (via AC)
all business class.
My IST-YUL flight was delayed departing and sat waiting to be parked another 45 mins when landing forcing me to miss my AC flight from YUL-LAX. To make matters worse, TK blamed UA for booking me an illegal connection (1 hour 15 mins) when the minimum connection time shouldve been 2 hours. Am I entitled to some compensation here?
Note: TK did book me a Holiday Inn room with 20 CAD for dinner and rebooked my AC flight at 10am the following day.
Aug 3, 2015, 9:46 am
#730
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
So apparently I was booked an illegal connection flight a few days ago and was forced to stay overnight and missed a conference the next morning. My flight was
ATH-IST (via TK)
IST-YUL (via TK)
YUL-LAX (via AC)
all business class.
My IST-YUL flight was delayed departing and sat waiting to be parked another 45 mins when landing forcing me to miss my AC flight from YUL-LAX. To make matters worse, TK blamed UA for booking me an illegal connection (1 hour 15 mins) when the minimum connection time shouldve been 2 hours. Am I entitled to some compensation here?
ATH-IST (via TK)
IST-YUL (via TK)
YUL-LAX (via AC)
all business class.
My IST-YUL flight was delayed departing and sat waiting to be parked another 45 mins when landing forcing me to miss my AC flight from YUL-LAX. To make matters worse, TK blamed UA for booking me an illegal connection (1 hour 15 mins) when the minimum connection time shouldve been 2 hours. Am I entitled to some compensation here?
In any event, TK has to confirm the reservation before UA can ticket. And the pax must take responsibility for booking sensible connections.
None of this is UA's fault.
Aug 3, 2015, 9:49 am
#731
Join Date: Oct 2014
Posts: 374
2 hour MCT I-I at IST does not sound correct. 1 hour is more like it. That's a very easy transfer if your inbound is on time.
In any event, TK has to confirm the reservation before UA can ticket. And the pax must take responsibility for booking sensible connections.
None of this is UA's fault.
In any event, TK has to confirm the reservation before UA can ticket. And the pax must take responsibility for booking sensible connections.
None of this is UA's fault.
Note: People weren't joking when they said IST is notorious for delay flights.. never again.
Aug 3, 2015, 9:50 am
#732
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
Someone with a KVS or EF subscription can confirm the MCT. I found a reference to 1:00 online but it was several years old.
Aug 3, 2015, 10:20 am
#733
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
So apparently I was booked an illegal connection flight a few days ago and was forced to stay overnight and missed a conference the next morning. My flight was
ATH-IST (via TK)
IST-YUL (via TK)
YUL-LAX (via AC)
all business class.
My IST-YUL flight was delayed departing and sat waiting to be parked another 45 mins when landing forcing me to miss my AC flight from YUL-LAX. To make matters worse, TK blamed UA for booking me an illegal connection (1 hour 15 mins) when the minimum connection time shouldve been 2 hours. Am I entitled to some compensation here?
Note: TK did book me a Holiday Inn room with 20 CAD for dinner and rebooked my AC flight at 10am the following day.
ATH-IST (via TK)
IST-YUL (via TK)
YUL-LAX (via AC)
all business class.
My IST-YUL flight was delayed departing and sat waiting to be parked another 45 mins when landing forcing me to miss my AC flight from YUL-LAX. To make matters worse, TK blamed UA for booking me an illegal connection (1 hour 15 mins) when the minimum connection time shouldve been 2 hours. Am I entitled to some compensation here?
Note: TK did book me a Holiday Inn room with 20 CAD for dinner and rebooked my AC flight at 10am the following day.
Aug 3, 2015, 10:36 am
#734
Join Date: Oct 2014
Posts: 374
Possibly, I wasn't really sure what the TK ticketing agent was rambling on about, but she was furious on the phone with UA. I also am pretty sure I would've missed my connection flight even if I had those 45 minutes. That customs line was beyond 1 hr + wait.
Aug 3, 2015, 10:39 am
#735
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
That's why there is a very long MCT from International to US departures at YUL. There would have been an equally long line to pre-clear US customs and immigration. Two to three hours sounds about right to me.