United Consolidated Compensation Thread [2015]
Mar 31, 2015, 12:12 pm
#316
Join Date: Aug 2001
Location: SFO
Programs: United 1K 2MM / Marriott LTP
Posts: 5,071
Here are two recent results from a GM.
UA 869 SFO-HKG diverted to TPE for fuel. $100 or 5000 miles.
UA 895 HKG-SIN cancelled due to maintenance/crew time out. $0.
UA 869 SFO-HKG diverted to TPE for fuel. $100 or 5000 miles.
UA 895 HKG-SIN cancelled due to maintenance/crew time out. $0.
Apr 1, 2015, 12:46 am
#317
Join Date: Nov 2003
Posts: 187
EWR-HNL. P class (UPDI Fare). GM. BusinessFirst seat would only stay in the full-upright position or full-lie flat position. Anything in-between would result in the seat "collapsing" into the bed. FAs very apologetic but nothing could be done. No apology card provided. Went online to feedback page and requested miles as compensation. Response received in 3 days. Provided 10,000 miles, already in my account.
Apr 1, 2015, 5:36 pm
#318
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,038
I'd ask for the 20k miles back since you also had to rent a car w/ UA being unable to get you to your ticketed destination. In cases where I just got 1 segment in the past they gave me 1/2 back; in your case I'd ask for all of it back.
Apr 1, 2015, 5:37 pm
#319
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,038
EWR-HNL. P class (UPDI Fare). GM. BusinessFirst seat would only stay in the full-upright position or full-lie flat position. Anything in-between would result in the seat "collapsing" into the bed. FAs very apologetic but nothing could be done. No apology card provided. Went online to feedback page and requested miles as compensation. Response received in 3 days. Provided 10,000 miles, already in my account.
Long flight to have a non-functioning seat. I would have asked for/demanded an in-flight service issue card.
Apr 1, 2015, 6:57 pm
#320
Join Date: Mar 2002
Location: Alameda, CA, USA
Posts: 799
1K in economy, wifi entertainment down for entire plane. Received $200 off voucher as compensation. UA 200 GUM-HNL
Apr 1, 2015, 9:18 pm
#321
Join Date: Feb 2015
Posts: 355
recline or go into sleeping position. The FAs couldn't fix it. I sat upright
during the entire 12-hour flight. (full in business class, so I had nowhere else
to move to) The purser apologized several times. Didn't really bother me,
since I wasn't sleepy and was planning to work on my laptop during most of
flight anyway.l
SQ gave me a full refund on that flight. I did not expect it at all. They sent
me a letter about two weeks after the flight and said they were issuing me a
full refund for that flight(which was my return flight). The refund showed up
on my credit card a week after that. Needless to say, I was super impressed. ^
I don't suppose United does anything like that?
Apr 1, 2015, 10:56 pm
#322
Join Date: Mar 2013
Location: LBB
Programs: UA 1K 1MM ★G | Marriott LTT | Hilton ♦ | Hertz PC | Global Entry TSA Pre ✓
Posts: 2,820
Several years ago, I flew SQ from ICN to SFO. The "Spacebed" would not
recline or go into sleeping position. The FAs couldn't fix it. I sat upright
during the entire 12-hour flight. (full in business class, so I had nowhere else
to move to) The purser apologized several times. Didn't really bother me,
since I wasn't sleepy and was planning to work on my laptop during most of
flight anyway.l
SQ gave me a full refund on that flight. I did not expect it at all. They sent
me a letter about two weeks after the flight and said they were issuing me a
full refund for that flight(which was my return flight). The refund showed up
on my credit card a week after that. Needless to say, I was super impressed. ^
I don't suppose United does anything like that?
recline or go into sleeping position. The FAs couldn't fix it. I sat upright
during the entire 12-hour flight. (full in business class, so I had nowhere else
to move to) The purser apologized several times. Didn't really bother me,
since I wasn't sleepy and was planning to work on my laptop during most of
flight anyway.l
SQ gave me a full refund on that flight. I did not expect it at all. They sent
me a letter about two weeks after the flight and said they were issuing me a
full refund for that flight(which was my return flight). The refund showed up
on my credit card a week after that. Needless to say, I was super impressed. ^
I don't suppose United does anything like that?
Apr 1, 2015, 11:33 pm
#323
Join Date: Feb 2015
Posts: 355
not working on the entire plane... I imagine it's more if the business
class seat is kaput for the entire flight?
Apr 2, 2015, 12:05 am
#324
Join Date: Aug 2010
Location: SNA and XRY
Programs: UA PP, 2 MM; IC;
Posts: 1,043
Just happened to me... got a choice between 10K miles and a $200 voucher... pre merger, I got $400 for the same thing...
Apr 2, 2015, 8:28 am
#325
Join Date: Mar 2009
Location: DCA
Programs: UA 1K; *G and *A Top 1000; HHonors Diamond; *$ Gold; Global Entry
Posts: 2,272
Apr 2, 2015, 9:02 pm
#326
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
Does EnvoyBoy make more than $75/hr?
I wouldn't mind sitting on a plane to get paid that.
I wouldn't mind sitting on a plane to get paid that.
Apr 3, 2015, 2:11 pm
#327
Join Date: May 2011
Posts: 5
How do I get United to make me whole?
My flight from SFO to LUX via FRA was delayed by something like 8 hours due to a problem with the auxiliary power unit compounded by needing to get a new flight crew. I was flying full fare business class, while my wife was flying on a business award seat. Getting into FRA at something like 4:30pm meant there were no more connecting flights until the next day, so we got a pair of train tickets ($101 each) and made our own way to Luxembourg (no checked luggage!)
As United was unable to hold up their part of "I give you money and you get me to Luxembourg", I think it's only fair that they cover the cost of the train tickets. But after emailing them, the response was:
I think that $200 voucher is barely sufficient to cover the annoyance of the 8 hour delay and the unexpected train trip. It's there any way to convince United to see things my way? Otherwise I'll start taking my business to a carrier that cares more about its customers (are there any of those left?).
Thanks!
As United was unable to hold up their part of "I give you money and you get me to Luxembourg", I think it's only fair that they cover the cost of the train tickets. But after emailing them, the response was:
In a company-wide effort to harmonize policies and minimize duplicate
compensation, the airport will only issue goodwill for situations such
as denied boarding
compensation, the airport will only issue goodwill for situations such
as denied boarding
Thanks!
Apr 3, 2015, 2:42 pm
#328
Moderator: United Airlines
Original Poster
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
There are no LH or other carrier flights to LUX in the evening?
I see a 18:30 (TK) and 21:15 (luxair)
Have you confirmed your return ticket is in place given you have skipped a segment?
Apr 3, 2015, 11:58 pm
#329
Join Date: May 2011
Posts: 5
There are no LH or other carrier flights to LUX in the evening?
I see a 18:30 (TK) and 21:15 (luxair)
I see a 18:30 (TK) and 21:15 (luxair)
Have you confirmed your return ticket is in place given you have skipped a segment?
Apr 8, 2015, 9:02 am
#330
Join Date: Aug 2005
Location: NY
Programs: The local deli gives me 1 free sandwich after I buy 10
Posts: 4,026
your opinion please.
flight 456 (IAH-LGA) on April 7, 2015 - Maintenance delay and then a LGA curfew forced flight to land in EWR instead of LGA. UA sent me a customer appreciation email offering $75. Maybe some will say stop complaining, but $75 does not seem to cover the costs nor fit the label 'customer appreciation'.
I have a car service that monitors the flight number in order to make the pick up. So while UA offered to provide ground transportation at 2:00 a.m. to LGA, our driver came to EWR anyway and $75 certainly does not cover the extra associated costs or the frustration of getting to bed at 4:00 am and getting up at 7:00 am for work this morning.
Thx
flight 456 (IAH-LGA) on April 7, 2015 - Maintenance delay and then a LGA curfew forced flight to land in EWR instead of LGA. UA sent me a customer appreciation email offering $75. Maybe some will say stop complaining, but $75 does not seem to cover the costs nor fit the label 'customer appreciation'.
I have a car service that monitors the flight number in order to make the pick up. So while UA offered to provide ground transportation at 2:00 a.m. to LGA, our driver came to EWR anyway and $75 certainly does not cover the extra associated costs or the frustration of getting to bed at 4:00 am and getting up at 7:00 am for work this morning.
Thx