Ethiopian Airlines (ET) award questions / experiences
#166
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold
Posts: 3,648
Are there any other airline web sites that show ET award availability for booking with UA miles?
#167
Join Date: Aug 2000
Location: Exile
Posts: 15,656
This has happened before multiple times and has always resolved. Usually in a few days, but it has taken almost 3 months once to get fixed.
#168
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold
Posts: 3,648
Good thing I will be looking to book my award trip in October for travel in Sept. 2018. Surely it will be fixed by then. If not, then we can assume ET is no longer a *A participant. I feel for people trying to book now as options are limited to only TK flights now.
#169
Join Date: Aug 2000
Location: Exile
Posts: 15,656
SA is also an option in addition to TK for many destinations in Africa.
#170
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold
Posts: 3,648
#171
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold
Posts: 3,648
Where else can Search for ET award seats bookable with UA miles? Do I have to join some other airline plan to see what's there? Do they show up on awardnexus? I always have what I have found ready to feed to reservation agents the nI have to call in for an award.
#172
Join Date: Jun 2004
Location: Washington, DC
Programs: UA Gold 1MM, AA EXP, HH Diamond, MR Gold, Avis PC, Hertz PC
Posts: 1,252
I can search ET awards seats on Expertflyer, though I've never booked based on that information so can't comment on whether the inventory is real of phantom.
#173
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold
Posts: 3,648
Doesn't appear so. There is likely a tiny amount of people using UA miles to fly on ET for awards so this is not a priority for UA. it has been over a month now.
Another reason I want to use ET is so I can get all the way back to my home town without a forced overnight connection. The TK routing JRO-IST-ORD-MCI has no same day flights from ORD to MCI on UA metal the same day. I would have to pay for an overnight hotel in Chicago and then take the last leg of my long journey the next morning. There are a few ET routings that can get me back home in one day, JRO-ADD-FRA-ORD-MCI or JRO-ADD-YYZ-MCI.
Last edited by WineCountryUA; Jun 20, 2017 at 6:43 pm Reason: merging consecutive posts by same member -- please use multi-quote
#174
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since
Posts: 8,826
Having flown ET a couple years ago, one award ticket, one paid, the relationship at the time seemed built upon 300 baud modems with string between orange juice cans as a backup.
ET counter staff were very friendly and did what they needed to do, but there were screw-ups on both of our records, and mine was booked on ET stock. In their computer, one of my segments had simply disappeared. On my wife's ticket (booked through UA award), it had her on a different flight. It all got resolved, but one had the feeling you could show up and claim to be on a flight and they'd find a way to get you onto it, even though you had never booked it.
Then there was a mileage issue, which took a month to resolve with much back & forth between ET & UA with UA finally giving up and issuing 2X credit for a longer segment instead of the correct credit for the missing segment. I emailed UA to let them know (the right thing to do) and they said not to worry about it, it will stick, it's not worth their trouble to try and sync records with ET or something like that.
This was almost three years ago. Things could be totally different today.
Regarding terminals, the lounge at Addis Ababa is, well, casual. At least that was the case then. The drinks and food selection weren't bad, but seating was random and it had a bit of a thrown-together feel to it. Huge contrast to the *G lounge at Istanbul, which is to die for! However, distances between gates at Addis Ababa are nice & short while Istanbul is long & potentially confusing.
If I had a choice of either, and in both cases the connections were long, I'd choose Istanbul. If connections were short, Addis Ababa.
ET counter staff were very friendly and did what they needed to do, but there were screw-ups on both of our records, and mine was booked on ET stock. In their computer, one of my segments had simply disappeared. On my wife's ticket (booked through UA award), it had her on a different flight. It all got resolved, but one had the feeling you could show up and claim to be on a flight and they'd find a way to get you onto it, even though you had never booked it.
Then there was a mileage issue, which took a month to resolve with much back & forth between ET & UA with UA finally giving up and issuing 2X credit for a longer segment instead of the correct credit for the missing segment. I emailed UA to let them know (the right thing to do) and they said not to worry about it, it will stick, it's not worth their trouble to try and sync records with ET or something like that.
This was almost three years ago. Things could be totally different today.
Regarding terminals, the lounge at Addis Ababa is, well, casual. At least that was the case then. The drinks and food selection weren't bad, but seating was random and it had a bit of a thrown-together feel to it. Huge contrast to the *G lounge at Istanbul, which is to die for! However, distances between gates at Addis Ababa are nice & short while Istanbul is long & potentially confusing.
If I had a choice of either, and in both cases the connections were long, I'd choose Istanbul. If connections were short, Addis Ababa.
#175
Join Date: Jun 2015
Location: Houston
Programs: United - 1K, Southwest - Companion & AList Preferred, Hilton - Diamond, Hertz - President's Circle
Posts: 5
I just booked my vacation on ET using MileagePlus based on the info from the 12 pages of posts here.
TLDR: You must search for inventory on a third party site. The United site does not work for ET. Then you must call in to United and get a supervisor to book the flight using the EZR system.
Step 1 Finding Inventory
There are 3 methods to do this. The first is free, the second costs money, and the third is a waste of time. Also note that the United site claims that this is only available 8 weeks out. This is not true.
Method 1: Use a Star Alliance Partner website
I've done this via the ANA Mileage Club site and it works. I've heard that you can also do this via the Air Canada site. Basically if you can see award inventory on a Star Alliance partner site, you can book it via the procedure in Step 2.
Method 2: Use a 3rd party site
This is my preferred method. I use ExpertFlyer's "Awards and Upgrades" tool to search for "X" inventory which maps to United Saver Economy (40K miles) or "I" inventory which maps to United Saver Business (80K miles). ET inventory is super fickle, so I use their "notify" feature to email me when the appropriate class is available. There is absolutely no rhyme or reason to when inventory is added, so when you see it pop up jump on it immediately.
Method 3: Call Ethiopian
DO NOT CALL ETHIOPIAN. I logically thought that if I can't find the inventory using the United site, then surely calling ET directly would give me total visibility. This is a giant waste of time. ET has a proprietary pool of award seats and their operators will tell you about that and not what is available for Star Alliance redemptions. I hilariously put a ET rep on the phone with a 1K rep once via 3-way and listened to them argue about if the inventory actually existed. That was fun but a waste of time.
Step 2: Call United to book
Neither the United website nor the typical phone rep's web based system work to book ET. All United reps got an email in May of 2017 directing them to send all ET requests to a supervisor but many have forgotten about this. You need to tell them "I would like to book an award ticket on Ethiopian and need a supervisor to do so on the EZR system." Experienced United reps will immediately kick this to a supervisor and book your ticket in about 10 minutes. Bad ones will try to book it themselves and fail, and might send it to a supervisor. I've learned that arguing with them generally does not work. Just hang up and find a better agent that will kick it to the supervisor to book via EZR.
Step 3: Enjoy
LMK if this worked for you!
TLDR: You must search for inventory on a third party site. The United site does not work for ET. Then you must call in to United and get a supervisor to book the flight using the EZR system.
Step 1 Finding Inventory
There are 3 methods to do this. The first is free, the second costs money, and the third is a waste of time. Also note that the United site claims that this is only available 8 weeks out. This is not true.
Method 1: Use a Star Alliance Partner website
I've done this via the ANA Mileage Club site and it works. I've heard that you can also do this via the Air Canada site. Basically if you can see award inventory on a Star Alliance partner site, you can book it via the procedure in Step 2.
Method 2: Use a 3rd party site
This is my preferred method. I use ExpertFlyer's "Awards and Upgrades" tool to search for "X" inventory which maps to United Saver Economy (40K miles) or "I" inventory which maps to United Saver Business (80K miles). ET inventory is super fickle, so I use their "notify" feature to email me when the appropriate class is available. There is absolutely no rhyme or reason to when inventory is added, so when you see it pop up jump on it immediately.
Method 3: Call Ethiopian
DO NOT CALL ETHIOPIAN. I logically thought that if I can't find the inventory using the United site, then surely calling ET directly would give me total visibility. This is a giant waste of time. ET has a proprietary pool of award seats and their operators will tell you about that and not what is available for Star Alliance redemptions. I hilariously put a ET rep on the phone with a 1K rep once via 3-way and listened to them argue about if the inventory actually existed. That was fun but a waste of time.
Step 2: Call United to book
Neither the United website nor the typical phone rep's web based system work to book ET. All United reps got an email in May of 2017 directing them to send all ET requests to a supervisor but many have forgotten about this. You need to tell them "I would like to book an award ticket on Ethiopian and need a supervisor to do so on the EZR system." Experienced United reps will immediately kick this to a supervisor and book your ticket in about 10 minutes. Bad ones will try to book it themselves and fail, and might send it to a supervisor. I've learned that arguing with them generally does not work. Just hang up and find a better agent that will kick it to the supervisor to book via EZR.
Step 3: Enjoy
LMK if this worked for you!
#176
Join Date: Jun 2004
Location: Washington, DC
Programs: UA Gold 1MM, AA EXP, HH Diamond, MR Gold, Avis PC, Hertz PC
Posts: 1,252
TexasVC, thanks for this detailed how-to! Do you have any idea what the EZR system is? I can't recall seeing it referenced before, so I'm curious if it is something new.
#177
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold
Posts: 3,648
TexasVC: Did you try using awardnexus? I do have an account here, I do not have one with expert flyer.
Do you still have to have some points in ANA Mileage Club to have an account and use their search feature? It was this way a few years ago. At the moment, I have nothing in ANA. Availability on ET through AC site is sketchy.
Sounds like we have to work very hard to redeem UA miles own ET. Thanks for this enlightening post.
Do you still have to have some points in ANA Mileage Club to have an account and use their search feature? It was this way a few years ago. At the moment, I have nothing in ANA. Availability on ET through AC site is sketchy.
Sounds like we have to work very hard to redeem UA miles own ET. Thanks for this enlightening post.
#178
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
#179
Join Date: Feb 2011
Location: LAX
Programs: UA:1k; MR: PLT; Hilton: Gold
Posts: 1,324
You don't need a balance. I just created one last week and have been performing searches with zero miles.
#180
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold
Posts: 3,648
Great. tried it out and now I see ET award flights. This will make it much easier to plan the flights I need for a Tanzania safari trip. However, ANA doesn't include MCI Kansas City in their searches. I have to use either ORD or IAH which are the 2 closest UA hubs I can fly from.
Last edited by susiesan; Jun 29, 2017 at 2:38 pm