iPhones Coming to UA Flights For Use by Cabin Crew
#1
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iPhones Coming to UA Flights For Use by Cabin Crew
UA FAs are getting iPhone 6+ devices starting in Q2.
http://finance.yahoo.com/news/united...91500776.html?
Will handle POS transactions and internal policy stuff as well.
http://finance.yahoo.com/news/united...91500776.html?
Will handle POS transactions and internal policy stuff as well.
#2
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Any idea of how many issues of US Weekly can be stored on it....?
Seriously, this could be a interesting tool if they develop the systems correctly behind it.
If they simply use it as an e-reader to house documents, that would not be such a enhancement.
Seriously, this could be a interesting tool if they develop the systems correctly behind it.
If they simply use it as an e-reader to house documents, that would not be such a enhancement.
#3
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Even if it is just an eReader to replace the policy manual with a searchable PDF the weight savings have to be significant over time, similar to the pilots switching to the EFBs. And pulling the old POS devices out should have a significant weight savings as well. Maybe it is only 30-50# per flight overall, but with thousands of flight each day that means a lot more than taking an olive off the salad plate.
As the in-flight connectivity rollout gets completed it also presents some interesting customer service options. It is not all that hard to allow specific devices access to internal systems or even to the internet bypassing the pay portal. CC transactions could be validated real-time cutting down on fraud/chargebacks, flight status updates for connecting passengers becomes possible and more.
As the in-flight connectivity rollout gets completed it also presents some interesting customer service options. It is not all that hard to allow specific devices access to internal systems or even to the internet bypassing the pay portal. CC transactions could be validated real-time cutting down on fraud/chargebacks, flight status updates for connecting passengers becomes possible and more.
#4
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If they develop a maintenance reporting app I would think it'd be beneficial. Simple things like headset jack or overhead light doesn't work. If properly integrated could really be awesome.
I can only imagine how much training will be required as the FAs become more proficient at troubleshooting the WiFi since they'll be using it as well.
Wonder what cases they'll use to help harden them? I can only imagine the beating these would take after seeing the way FAs treat the POS machines today.
I can only imagine how much training will be required as the FAs become more proficient at troubleshooting the WiFi since they'll be using it as well.
Wonder what cases they'll use to help harden them? I can only imagine the beating these would take after seeing the way FAs treat the POS machines today.
#5
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Were bringing a cross-section of divisions together and challenging them: What does a connected airplane do to your aspect of our business? How do we start to work together to unlock value? It is probably going to take restructuring or reorganizing internally to get the kinds of successes we think are out there.
n.b. The link above is to my blog or to one which I am a regular contributor. FT rules require that I disclose that in the post.
#6
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I wonder why they're going with more expensive, technologically inferior Apple devices. They could've gotten a lot more bang for their buck with Android devices and they wouldn't have had to deal with crappy Apple products.
#7
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http://www.wsj.com/articles/emc-name...ief-1412196846
#8
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DL validates CC transactions in real time, has employee access to their intranet site and email, etc. DL FAs can even issue SkyMiles compensation on the spot from their phones.
DL used a Microsoft phone platform, which is questionable from a technology perspective, but strategic if you're trying to build a hub in Seattle.
#9
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This is one of them (from the article):
Passenger+ (Travel and Transportation) empowers flight crews to offer an unmatched level of personalized services to passengers in-flightincluding special offers, re-booking, and baggage information.
#10
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In a situation such as this though, it is not that bad. The devices used by the crew in no way need to be open and flexible. They need to be "corporate".
#12
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It probably has to do with the backend systems. IBM and Apple announced a bunch of iOS based apps today. http://bgr.com/2014/12/10/apple-ibm-ios-apps/
This is one of them (from the article):
So, if UA implements it right, it could be a pretty big improvement for them. In a perfect world the device would "chirp" that a traveler had a misconnect or a cancel, the FA would see this and could take care of a rebook. But we all know that won't happen.
This is one of them (from the article):
So, if UA implements it right, it could be a pretty big improvement for them. In a perfect world the device would "chirp" that a traveler had a misconnect or a cancel, the FA would see this and could take care of a rebook. But we all know that won't happen.
#13
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It would be surprising that once they did that UA would implement them correctly. I could see something going wrong and a ground stop happening for an afternoon from Shares exploding.
#14
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Coolness?
Could the choice of iPhone be partly based on a desire to please the FA's? It might speed adoption of a new system and be a relatively inexpensive way to cheer some employees.
Also, if I recall correctly, the UA app started on the iPhone. So maybe IT feels most comfortable with the iWorld.
Also, if I recall correctly, the UA app started on the iPhone. So maybe IT feels most comfortable with the iWorld.
#15
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Could the choice of iPhone be partly based on a desire to please the FA's? It might speed adoption of a new system and be a relatively inexpensive way to cheer some employees.
Also, if I recall correctly, the UA app started on the iPhone. So maybe IT feels most comfortable with the iWorld.
Also, if I recall correctly, the UA app started on the iPhone. So maybe IT feels most comfortable with the iWorld.