PQD still "processing" after 2 weeks
Oct 24, 2014, 4:26 pm
#1
Original Poster
Join Date: Dec 2009
Location: Chicago
Programs: UA 1K MM, HH Diamond, Marriott Titanium
Posts: 255
PQD still "processing" after 2 weeks
The UA website will shows my flights from 2 weeks ago in my activity however the PQD still says "processing".
I called the MP Service Center and they said everything looked ok but there was nothing they could do. They would eventually show up.
What is the longest you have waited to have PQD show up in your activity?
I called the MP Service Center and they said everything looked ok but there was nothing they could do. They would eventually show up.
What is the longest you have waited to have PQD show up in your activity?
Oct 24, 2014, 4:31 pm
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,829
In a standard flight with no irrops, I have gone to 14 days for LH postings. Others have reported LH taking a few days beyond the 14 days.
Oct 25, 2014, 7:50 am
#3
Join Date: Oct 2014
Programs: United 1K , Emirates Platinum, Lufthansa Senator, Marriott Platinum, Club Carlson Gold
Posts: 44
You should call again and ask for a supervisor, they usually have the authority to grant the PQD and if the original gets finally posted it will be deducted a few weeks later.
Waited on Thai Airways about 10 weeks (last year) and on LH (this year) I had to use the claims form multiple times after 14 days but then it normally got credited within a week after that.
Waited on Thai Airways about 10 weeks (last year) and on LH (this year) I had to use the claims form multiple times after 14 days but then it normally got credited within a week after that.
Last edited by WineCountryUA; Oct 25, 2014 at 11:05 am Reason: merging consecutive posts by same member
Oct 25, 2014, 7:58 am
#4
Join Date: Mar 2005
Location: Seattle, WA
Programs: DL Diamond, UA 1K MM, SPG Plat For Life, Marriott Plat, Nexus/GlobalEntry
Posts: 9,198
This recently happened for myself and traveling companion.. we were supposed to fly MSY-IAH-SEA on UA, but due to a mechanical we were re-routed on DL MSY-ATL-SEA. I called a few days to get original route credit and the miles posted within a day, but it did take a long time for the PQD's to "process".. I'm thinking it was around 2 weeks. I'd give it another week or so before calling again.. I myself had been thinking of calling back to inquire but then all of a sudden one day they were in.
Oct 25, 2014, 10:06 am
#5
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
My LH flight earlier this month was credited in about 4 days for the miles, PQD is still processing...two weeks will be in a few days. It was LH F, I'm over the 10k threshold but I'll be damned if they never post.
Oct 25, 2014, 10:50 am
#6
Original Poster
Join Date: Dec 2009
Location: Chicago
Programs: UA 1K MM, HH Diamond, Marriott Titanium
Posts: 255
I can understand waiting on partner airlines however I guess I forgot to mention this in the OP, this was all UA metal. This is what will put me over $10K PQD. Sitting at $9,700 and the flights that are processing are ~$1,700 PQD.
Oct 25, 2014, 11:29 am
#7
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,908
Where did you buy the ticket? From UA directly? From United vacations? From a 3rd party web site? From a consolidator? Many factors could cause it to take longer. But over 2 weeks seems excessive. I would call MPSC (Mileage Plus Service Center, number is on back of your elite card) and see what they can do.
Nov 3, 2014, 8:03 am
#8
Original Poster
Join Date: Dec 2009
Location: Chicago
Programs: UA 1K MM, HH Diamond, Marriott Titanium
Posts: 255
Where did you buy the ticket? From UA directly? From United vacations? From a 3rd party web site? From a consolidator? Many factors could cause it to take longer. But over 2 weeks seems excessive. I would call MPSC (Mileage Plus Service Center, number is on back of your elite card) and see what they can do.
I called again today (previously called after 2 weeks had passed) and this time the agent manually put in the PQD credit after spending ~5 min looking into it. No feedback on what was wrong but it likely would not have resolved it self over time like I was told the first time I called.
Nov 3, 2014, 8:09 am
#9
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,300
Tickets purchased on United.com, all W fares (GPU used).
I called again today (previously called after 2 weeks had passed) and this time the agent manually put in the PQD credit after spending ~5 min looking into it. No feedback on what was wrong but it likely would not have resolved it self over time like I was told the first time I called.
I called again today (previously called after 2 weeks had passed) and this time the agent manually put in the PQD credit after spending ~5 min looking into it. No feedback on what was wrong but it likely would not have resolved it self over time like I was told the first time I called.
Nov 3, 2014, 8:10 am
#10
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,122
Partner postings are a very mixed bag for PQD.
LH seems to take at least 14 days for PQD IME.
OS required a missing mileage request (for paid business fares).
AC posted within 3 days.
LX posted within 3 days.
LH seems to take at least 14 days for PQD IME.
OS required a missing mileage request (for paid business fares).
AC posted within 3 days.
LX posted within 3 days.
Nov 3, 2014, 2:55 pm
#12
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,901
LO xWAW post almost immediately. LO x[anywhere else] to WAW never post without filing a missing mileage request.
Nov 3, 2014, 3:22 pm
#14
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
Same date as my LH flight, I emailed 1K Voice and in about 2 hours I got an email back saying they pushed it through.
Nov 3, 2014, 3:27 pm
#15
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
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