Who took my upgrade?
Sep 15, 2014, 5:25 pm
#16
Join Date: Jan 2013
Location: LA
Posts: 1,281
Sep 15, 2014, 5:28 pm
#17
Original Poster
Join Date: Nov 2008
Location: MAN / PTY
Programs: Mileage Plus IK, IHG Platinum
Posts: 194
There appeared to be a male crew member working in business who was drooling over the attributes of a blonde male passenger in coach and the male crew member was explaining to a female crew member the attributes of the blonde male I heard this conversation as the female crew member was working next to my seat.
Many thanks the moderator did it for me ..I will remember next time
Many thanks the moderator did it for me ..I will remember next time
Last edited by WineCountryUA; Sep 15, 2014 at 5:35 pm Reason: consecutive posts by same member
Sep 15, 2014, 5:36 pm
#18
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,832
Sep 15, 2014, 6:23 pm
#20
Join Date: Sep 2003
Location: LAX
Programs: UA MM | BA Silver
Posts: 7,192
Honestly, I would keep out of your initial inquiry what you think happened and stick to the facts. If you muck it up with what you think you saw or heard it will be more difficult to get a satisfactory response.
Sep 15, 2014, 6:30 pm
#21
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
Great advice. "My itinerary shows I was upgraded to BusinessFirst but I did not receive the upgrade and was instead seated in coach."
Sep 15, 2014, 8:50 pm
#23
Join Date: Jan 2010
Posts: 211
There appeared to be a male crew member working in business who was drooling over the attributes of a blonde male passenger in coach and the male crew member was explaining to a female crew member the attributes of the blonde male I heard this conversation as the female crew member was working next to my seat.
Sep 15, 2014, 9:16 pm
#24
Join Date: Oct 2013
Location: LAX,SNA,SAN
Programs: UA GS, Marriott LP, Hertz Gold
Posts: 861
On an EWR flight to SAN in June, F went out of the gate with about 10 empty seats maybe more and UPG list was long. Probably more than 10 seats but being conservative.
Sep 16, 2014, 7:21 am
#26
Join Date: Sep 2005
Programs: UA 1K MM, HH Gold, Marriott Gold Elite
Posts: 1,478
If it was in fact shenanigans with UA employees as some of you have suspected, what are they thinking? This is not CPU where there is a much greater chance passengers did not find out they were upgraded since no instrument/miles were used. This is GPU supported upgrade, do they think the passenger will not ask for the GPU back if not upgraded?
Sep 16, 2014, 10:34 am
#27
Original Poster
Join Date: Nov 2008
Location: MAN / PTY
Programs: Mileage Plus IK, IHG Platinum
Posts: 194
If it was in fact shenanigans with UA employees as some of you have suspected, what are they thinking? This is not CPU where there is a much greater chance passengers did not find out they were upgraded since no instrument/miles were used. This is GPU supported upgrade, do they think the passenger will not ask for the GPU back if not upgraded?
I have sent off my request for a return of the GPU and downgrade compensation and asking them to investigate why it happened especially after being told I was not being upgraded at the time of boarding .
I will report back with the outcome .
Hahaha,
The reply has arrived that does nothing to shed any light on what actually happened.
Looks like they do not want to spill the beans or let anyone know what actually happened..
Maybe they do know and will deal with it internally
The official reply is below if anyone can suggest a way to follow this up I will do it .
If I was not to be upgraded and I was only upgraded at the very last minute how can this change and still show me as upgraded after the flight had flown. All suggestion of what to do next would be appreciated ..
Dear Mr. Xxxxx
Thank you for contacting the MileagePlus Service Center.
I am sorry to hear that you were unable to use an upgrade on your recent flight. Although upgrade seats may be available leading up to the departure date, there are circumstances on the day of departure and at the gate that change the availability of front cabin seats. This includes aircraft changes and last minute purchases.
I have redeposited the Global Premier Upgrade as requested and you can view the new balance online. Please log on to www.united.com and enter your MileagePlus account number and PIN or password in the MileagePlus Sign In area.
We appreciate your participation in the MileagePlus program and your support of United and our partners. We look forward to serving your travel needs again in the near future.
Regards,
[name removed, per FT Rule]
MileagePlus® Service Center
We appreciate your participation in the MileagePlus program and your support of United and our partners. We look forward to serving your travel needs again in the near future. For MileagePlus program information, please visit www.mileageplus.com.
Thank you for contacting the MileagePlus Service Center.
I am sorry to hear that you were unable to use an upgrade on your recent flight. Although upgrade seats may be available leading up to the departure date, there are circumstances on the day of departure and at the gate that change the availability of front cabin seats. This includes aircraft changes and last minute purchases.
I have redeposited the Global Premier Upgrade as requested and you can view the new balance online. Please log on to www.united.com and enter your MileagePlus account number and PIN or password in the MileagePlus Sign In area.
We appreciate your participation in the MileagePlus program and your support of United and our partners. We look forward to serving your travel needs again in the near future.
Regards,
[name removed, per FT Rule]
MileagePlus® Service Center
We appreciate your participation in the MileagePlus program and your support of United and our partners. We look forward to serving your travel needs again in the near future. For MileagePlus program information, please visit www.mileageplus.com.
Last edited by FlyinHawaiian; Sep 16, 2014 at 5:48 pm Reason: Merge, plus violation of UA employee's privacy
Sep 16, 2014, 10:54 am
#28
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
I would expect nothing else from MPSC. They don't "investigate."
1kvoice might have provided a more satisfactory response (or not).
1kvoice might have provided a more satisfactory response (or not).
Sep 16, 2014, 10:58 am
#29
Original Poster
Join Date: Nov 2008
Location: MAN / PTY
Programs: Mileage Plus IK, IHG Platinum
Posts: 194
I have emailed 1k voice also and the reason for persuing this is so that if it was bad behaviour then an investigation may stamp this out in the future
Sep 16, 2014, 11:54 am
#30
Join Date: May 2009
Location: San Diego
Programs: Star, Oneworld, Skymiles, SPG
Posts: 243
Thus, stations such as SAN which are considered to be desirable places to live have very senior agents who have been with the airline 25 years and can work an oversold flight with an equipment downgrade with one hand tied behind their back without breaking a sweat.
Ever since Continental's merger with People Express, Newark has always been considered an undesirable hub to work in. It has a lot of employee turnover and most people who don't quit transfer out at the first opportunity. Consequently, EWR gets the least experienced agents and they make lots of mistakes.
It looks like in your case the GA simply forgot to clear the upgrades (something he has to initiate), and the flight went out with empty seats in First.
OP asks why UA doesn't fire the incompetent agents and it is because they make $10 per hour, live in a high cost area (New York), and quit their jobs so fast that EWR struggles just to keep itself fully staffed.