Why does everyone hate United. What's next?
Jul 21, 2014, 9:46 pm
#1
Original Poster
Join Date: Oct 2008
Location: SFO
Programs: UA 1K, AA Plat Pro, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 838
Why does everyone hate United. What's next?
The United brand has a wonderful heritage that should be cherished. That said, the United of today isn't a respected entity...
I have heard my fair share of 'pmCO treated the average traveler better than most' and 'pmUA treated its best customers better than most...' and other variations in between.
That said, in almost every conversational setting (be it at work or among friends) in which I bring up air travel, everyone is first to 'hate on' United.
Yes, operational reliability is #1. But I ask: is it time to move past the United brand? Not just brand'ing' - wise, but also in name.
I have heard my fair share of 'pmCO treated the average traveler better than most' and 'pmUA treated its best customers better than most...' and other variations in between.
That said, in almost every conversational setting (be it at work or among friends) in which I bring up air travel, everyone is first to 'hate on' United.
Yes, operational reliability is #1. But I ask: is it time to move past the United brand? Not just brand'ing' - wise, but also in name.
Jul 21, 2014, 9:54 pm
#2
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
I do not hate UA. They need new leadership.
Jul 21, 2014, 9:56 pm
#3
Join Date: Sep 2012
Location: MDE
Programs: AA EP, CM PP, AV GM, UA Silver, SPG Gold, Hilton Diamond, Hyatt Plat, Marriott Plat, Accor Plat
Posts: 1,002
The United brand has a wonderful heritage that should be cherished. That said, the United of today isn't a respected entity...
I have heard my fair share of 'pmCO treated the average traveler better than most' and 'pmUA treated its best customers better than most...' and other variations in between.
That said, in almost every conversational setting (be it at work or among friends) in which I bring up air travel, everyone is first to 'hate on' United.
Yes, operational reliability is #1. But I ask: is it time to move past the United brand? Not just brand'ing' - wise, but also in name.
I have heard my fair share of 'pmCO treated the average traveler better than most' and 'pmUA treated its best customers better than most...' and other variations in between.
That said, in almost every conversational setting (be it at work or among friends) in which I bring up air travel, everyone is first to 'hate on' United.
Yes, operational reliability is #1. But I ask: is it time to move past the United brand? Not just brand'ing' - wise, but also in name.
Jul 21, 2014, 10:00 pm
#4
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
Given we regularly have this sort of threads, I see little reason to have yet another and therefore will close this thread pending review with the other UA Moderators.
http://www.flyertalk.com/forum/unite...eally-bad.html
http://www.flyertalk.com/forum/unite...4-edition.html
http://www.flyertalk.com/forum/unite...a-we-want.html
http://www.flyertalk.com/forum/unite...n-hate-ua.html
http://www.flyertalk.com/forum/unite...you-going.html
They are plenty of open threads to have this discussion.
http://www.flyertalk.com/forum/unite...eally-bad.html
http://www.flyertalk.com/forum/unite...4-edition.html
http://www.flyertalk.com/forum/unite...a-we-want.html
http://www.flyertalk.com/forum/unite...n-hate-ua.html
http://www.flyertalk.com/forum/unite...you-going.html
They are plenty of open threads to have this discussion.