extra standard award don't show for change award
Jul 19, 2014, 5:26 am
#1
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extra standard award don't show for change award
I applied and received the chase explorer card in order to book all flights at standard award rates. I am able to see the flights I want to book when I use the award search that I didn't see prior to having the explorer card.
I actually am not looking to book an award from scratch but rather change an existing award I booked prior to the devaluation so that I can get the lower rates. For some reason, searching through the change award option does not show the JN flights I am looking for. Any thoughts or do I have to call?
(I am looking to book HNL-EWR on Nov 29)
I actually am not looking to book an award from scratch but rather change an existing award I booked prior to the devaluation so that I can get the lower rates. For some reason, searching through the change award option does not show the JN flights I am looking for. Any thoughts or do I have to call?
(I am looking to book HNL-EWR on Nov 29)
Jul 19, 2014, 6:29 pm
#4
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Aug 20, 2014, 5:35 am
#5
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The original award was PVG-YYZ. I called to change to hawaii award but now they say it falls under the new award chart because it is a new award reservation? 
So it will be 90+6 oneway LIH-EWR-DTW instead of 80+5 oneway .
So it will be 90+6 oneway LIH-EWR-DTW instead of 80+5 oneway .
Aug 20, 2014, 5:40 am
#6
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It is a new award. You're changing origin and destination as well as the award areas. There is nothing those two itineraries have in common.
Aug 20, 2014, 5:52 am
#7
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http://www.flyertalk.com/forum/unite...eb-2014-a.html
SunLover
Aug 20, 2014, 6:01 am
#8
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Even worse, thuogh the agent didn't modify the reservation, somehow it shows that I spent only 120k when I spent 140k (2x saver F) under "view current reservation." But it does still show the original receipt (140k WF76) when I click review receipt. ugh.
Last edited by rufflesinc; Aug 20, 2014 at 6:09 am