Changes to MUA Co-Pay Amounts on p.s. Routes (Premier members exempt)
May 22, 2014, 8:12 am
#1
Company Representative, United Airlines
Original Poster
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Changes to MUA Co-Pay Amounts on p.s. Routes (Premier members exempt)
Hi everyone,
As you are all aware, we recently finished a complete reconfiguration of our dedicated p.s. “Premium Service” fleet that operates between New York (JFK) and Los Angeles (LAX) and San Francisco (SFO). Improvements include flat-bed seats in BusinessFirst, complimentary seatback on-demand entertainment and improved Wi-Fi connectivity in all cabins.
Now that we have finished these customer-facing improvements, we are bringing our upgrade policies more in line with those on routes offering a similar product. Effective today, we are increasing the co-pay amounts required for MileagePlus Upgrade Awards (MUA) on certain economy fare classes (H and below) on p.s. flights between JFK and LAX/SFO. You can find a PDF chart with the new co-pay amounts here. A couple other items to note:
If you have any questions about the above, please post them here and we’ll do our best to answer them.
-UA Insider
As you are all aware, we recently finished a complete reconfiguration of our dedicated p.s. “Premium Service” fleet that operates between New York (JFK) and Los Angeles (LAX) and San Francisco (SFO). Improvements include flat-bed seats in BusinessFirst, complimentary seatback on-demand entertainment and improved Wi-Fi connectivity in all cabins.
Now that we have finished these customer-facing improvements, we are bringing our upgrade policies more in line with those on routes offering a similar product. Effective today, we are increasing the co-pay amounts required for MileagePlus Upgrade Awards (MUA) on certain economy fare classes (H and below) on p.s. flights between JFK and LAX/SFO. You can find a PDF chart with the new co-pay amounts here. A couple other items to note:
- The new co-pay amounts are effective immediately for all MUA requests made on or after today, May 22.
- MUA requests made prior to May 22 will be honored at the then-current rate, however voluntary changes to an itinerary may result in new mileage and/or co-pay amounts.
- The number of award miles required for MUA co-pays on p.s. routes remains the same.
- Premier members continue to be exempt from MUA co-pays on p.s. routes, and all other routes within the mainland U.S. and between the mainland U.S. and Alaska and Canada.
-UA Insider
May 22, 2014, 8:16 am
#2
Join Date: May 2011
Posts: 5,814
Hi everyone,
As you are all aware, we recently finished a complete reconfiguration of our dedicated p.s. “Premium Service” fleet that operates between New York (JFK) and Los Angeles (LAX) and San Francisco (SFO). Improvements include flat-bed seats in BusinessFirst, complimentary seatback on-demand entertainment and improved Wi-Fi connectivity in all cabins.
Now that we have finished these customer-facing improvements, we are bringing our upgrade policies more in line with those on routes offering a similar product. Effective today, we are increasing the co-pay amounts required for MileagePlus Upgrade Awards (MUA) on certain economy fare classes (H and below) on p.s. flights between JFK and LAX/SFO. You can find a PDF chart with the new co-pay amounts here. A couple other items to note:
If you have any questions about the above, please post them here and we’ll do our best to answer them.
-UA Insider
As you are all aware, we recently finished a complete reconfiguration of our dedicated p.s. “Premium Service” fleet that operates between New York (JFK) and Los Angeles (LAX) and San Francisco (SFO). Improvements include flat-bed seats in BusinessFirst, complimentary seatback on-demand entertainment and improved Wi-Fi connectivity in all cabins.
Now that we have finished these customer-facing improvements, we are bringing our upgrade policies more in line with those on routes offering a similar product. Effective today, we are increasing the co-pay amounts required for MileagePlus Upgrade Awards (MUA) on certain economy fare classes (H and below) on p.s. flights between JFK and LAX/SFO. You can find a PDF chart with the new co-pay amounts here. A couple other items to note:
- The new co-pay amounts are effective immediately for all MUA requests made on or after today, May 22.
- MUA requests made prior to May 22 will be honored at the then-current rate, however voluntary changes to an itinerary may result in new mileage and/or co-pay amounts.
- The number of award miles required for MUA co-pays on p.s. routes remains the same.
- Premier members continue to be exempt from MUA co-pays on p.s. routes, and all other routes within the mainland U.S. and between the mainland U.S. and Alaska and Canada.
-UA Insider
Thanks for the update though.
H/Q = $125
V = $175
W = $225
S/T/K/L/G/N = $250
Last edited by edcho; May 22, 2014 at 8:23 am Reason: Updated w/ Co-Pay Amts
May 22, 2014, 8:26 am
#3
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,893
Thanks for the heads-up! We appreciate you keeping us in the loop.
If customers have a p.s. flight downgraded from the 28-J-seat 757 to the 24-domestic-F-seat 757, which happens occasionally for operational reasons, do they get a refund of the upgrade copay?
If customers have a p.s. flight downgraded from the 28-J-seat 757 to the 24-domestic-F-seat 757, which happens occasionally for operational reasons, do they get a refund of the upgrade copay?
May 22, 2014, 8:38 am
#5
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Join Date: Apr 2008
Location: LGA/JFK/EWR
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Posts: 21,169
Could have been worse...
(The UG policies on the premium TCON routes are actually a strength for UA vis-a-vis DL/AA IMO)
(The UG policies on the premium TCON routes are actually a strength for UA vis-a-vis DL/AA IMO)
May 22, 2014, 8:43 am
#6
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May 22, 2014, 9:01 am
#7
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(DL elites can't use their regional upgrades on these routes; on AA, if you use miles even elites have a co-pay, and I can't imagine comp. EXP upgrades are that plentiful these days on the A321s)
May 22, 2014, 9:07 am
#8
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May 22, 2014, 9:15 am
#9
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Fair enough, though notifying the day of seems like a DL policy. One think UA has been good about is notifying changes to the program months in advance. This doesn't seem right
May 22, 2014, 9:15 am
#10
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Join Date: Nov 1999
Posts: 24,153
So for a short period of time UA did have the best product but that fell by the wayside real fast. Probably in 10 yrs from now theyw ill once again have the best product for a few months on these routes
Forgot about Virgin, UA will be #5
May 22, 2014, 9:25 am
#11
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May 22, 2014, 9:43 am
#12
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Totally agree with your points and I can't fault UA for the logic on this one.
May 22, 2014, 10:40 am
#13
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I agree that UA's been getting better about advance announcements (usually to the program or baggage or boarding procedures) but a few times they've done same day announcements.
Cheers.