Jun 25, 2014, 10:22 pm
Last edit by: WineCountryUA
Multiple reports this has been discontinued!! List has been removed from United website.
FRA -- LH Arrival lounge
ZRH -- LX Arrival lounge
LHR, SFO -- UA Arrival lounges
Arrivals facilities
An Arrivals facility is a retreat where United Global First and United BusinessFirst customers arriving by noon on a same-day ticket may freshen up with a shower. Guests can enjoy a breakfast and use complimentary Wi-Fi at some locations. Start your day refreshed at an Arrivals facility.
Before their departing international flight, United Global First and United BusinessFirst customers must ask a United representative at the airport to access the Arrivals facility. Access is subject to availability. Customers cannot bring guests into the Arrivals facilities.
Arrivals facilities
Just received from 1kvoice:
"Dear [jparrott],
Based on a recent update, showers that were provided by any hotels or
third party facilities are no longer available.
Showers are available for select customers arriving prior to 12:00 p.m.
at Frankfurt, Heathrow, San Francisco, and Zurich. Please
see a United Club representative at the applicable airport for more
information."
"Dear [jparrott],
Based on a recent update, showers that were provided by any hotels or
third party facilities are no longer available.
Showers are available for select customers arriving prior to 12:00 p.m.
at Frankfurt, Heathrow, San Francisco, and Zurich. Please
see a United Club representative at the applicable airport for more
information."
ZRH -- LX Arrival lounge
LHR, SFO -- UA Arrival lounges
An Arrivals facility is a retreat where United Global First and United BusinessFirst customers arriving by noon on a same-day ticket may freshen up with a shower. Guests can enjoy a breakfast and use complimentary Wi-Fi at some locations. Start your day refreshed at an Arrivals facility.
Before their departing international flight, United Global First and United BusinessFirst customers must ask a United representative at the airport to access the Arrivals facility. Access is subject to availability. Customers cannot bring guests into the Arrivals facilities.
Arrivals facilities
Code:
Airport Arrivals facilities Amsterdam, Netherlands (AMS) Mercure Hotel Amsterdam Airport Sheraton Amsterdam Airport Hotel & Conference Center Barcelona, Spain (BCN) Business Center - Terminal 1 Arrivals Belfast, Northern Ireland (BFS) Hilton Templepatrick Hotel Berlin, Germany (TXL - Tegel) Mercure Airport Hotel Berlin Tegel Birmingham, England (BHX) Hotel Novotel Birmingham Airport Brussels, Belgium (BRU) Sheraton Brussels Airport Hotel Dublin, Ireland (DUB) Carlton Dublin Airport Hotel Edinburgh, Scotland (EDI) Holiday Inn Express Edinburgh Airport Frankfurt, Germany (FRA) Lufthansa Welcome Lounge, Terminal 1, B Departures Geneva, Switzerland (GVA) Möevenpick Hotel & Casino Geneva Glasgow, Scotland (GLA) Holiday Inn Glasgow Airport Hamburg, Germany (HAM) Courtyard by Marriott Hamburg Airport London, England (LHR - Heathrow) Terminal 2, dedicated lounge outside arrivals hall (when exiting the customs channels, turn left) Madrid, Spain (MAD) Meliá Barajas Hotel Manchester, England (MAN) Radisson Blu Hotel Manchester Airport Etrop Grange Hotel Manchester Airport Milan, Italy (MXP) Sheraton Milan Malpensa Airport Hotel, Terminal 1 Munich, Germany (MUC) Kempinski Hotel Airport München, near Terminal 2 Oslo, Norway (OSL) Radisson Blu Airport Hotel, Oslo Gardermoen Paris, France (CDG) Sheraton Paris Airport Hotel in Terminal 2 Rome, Italy (FCO) Hilton Rome Airport Hotel (Available for customers whose final destination is Rome) Alitalia Le Navi or Borromini lounges (Available for customers arriving and connecting through Rome) San Francisco, CA (SFO) United Arrivals Lounge, Terminal 3, Baggage level Shannon, Ireland (SNN) Park Inn by Radisson, Shannon Airport Stockholm, Sweden (ARN - Arlanda) Radisson Blu SkyCity Hotel Stockholm-Arlanda Zurich, Switzerland (ZRH) Swiss Airlines Arrivals Lounge
BusinessFirst Arrivals in Europe (discontinued)
Feb 15, 2014, 4:10 am
#1
Original Poster
Join Date: Nov 2010
Location: NYC
Programs: AA EXP, Hilton GLD, Marriott Plat, NEXUS/GE
Posts: 2,872
BusinessFirst Arrivals in Europe (discontinued)
I came in from PMUA, so I'm less familiar with PMCO's products, but I recall the CO product offering either arrivals lounge access or a day room at a local airport hotel for BF passengers.
I was on UA18 (EWR-MXP) last night, and when I asked a flight attendant about this service (putting emphasis on "I'd like to take a shower"), he began telling me how they'll be waking us up 2 hours before arrival to serve breakfast. Great... This was neither the information I was looking for nor was it anything to look forward to (East Coast-Europe redeyes are too short as it is, let alone being woken up that early).
The service director was somewhere on the plane at some point (she made an announcement), but was seemingly no where to be found to ask it of her directly. Is this service dead (even as a PMUA guy, I can appreciate it
) or not?
I was on UA18 (EWR-MXP) last night, and when I asked a flight attendant about this service (putting emphasis on "I'd like to take a shower"), he began telling me how they'll be waking us up 2 hours before arrival to serve breakfast. Great... This was neither the information I was looking for nor was it anything to look forward to (East Coast-Europe redeyes are too short as it is, let alone being woken up that early).
The service director was somewhere on the plane at some point (she made an announcement), but was seemingly no where to be found to ask it of her directly. Is this service dead (even as a PMUA guy, I can appreciate it
) or not?
Feb 15, 2014, 5:15 am
#2
Join Date: Jan 2013
Location: Houston
Programs: UA - 1K, Marriott - Gold, Hilton - Gold, Global Entry,
Posts: 630
If flying BF on the pmCO routes into London, you can use the Yotel for a shower and change of clothes. It isn't much but can get you clean and freshened up if you are going straight to work or a meeting. I'd guess there are similar arrangements at other European airports, but I'm not 100% certain.
Feb 15, 2014, 5:45 am
#3
Join Date: Dec 2003
Location: NYC
Posts: 180
Thanks for a reminder. I was wondering about this as well. Even during CO days, the cabin crew didn't do this. You had to ask the Concierge on the ground (do they still exist? - haven't seen one lately) prior to the departure. There would be a Concierge at the arrival gate with a voucher or instructions... The shower section of the united.com is gone (used to have a list of destinations with shower facilities on arrival) - not a good sign.
I used to take advantage of this all the time. It was great and for me one of THE reason to fly Continental. At airports without CO lounge ( for example CDG T2 several years ago) you would get access to a room at the Sheraton in the terminal for 2 hours.
Since the merger, I flew mostly via FRA and MUC, so never had to deal with this. It would be great if UA still offered this service.
I used to take advantage of this all the time. It was great and for me one of THE reason to fly Continental. At airports without CO lounge ( for example CDG T2 several years ago) you would get access to a room at the Sheraton in the terminal for 2 hours.
Since the merger, I flew mostly via FRA and MUC, so never had to deal with this. It would be great if UA still offered this service.
Feb 15, 2014, 5:48 am
#4
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,157
From the now locked CO forum. The post is from 2006
Best bet is to ask the gate agent that meets your airplane if there is still some type of arrivals arrangement for BF passengers.
Good luck.
I just flew into MXP on 22 May - the arrivals facility is still the Villa Malpensa Hotel, located just off airport property. You get a room for a couple of hours and shuttle service to the hotel. Not luxurious or entirely convenient, but it served its purpose for a pre-8 AM arrival.
The agent at the CO counter at MXP mentioned that they are still "working on" an arrangement with an affiliated onsite lounge for arrivals (which I would guess is one of the Alitalia facilities).
Returned to the US via FCO, so I can't speak to the MXP departure lounge.
The agent at the CO counter at MXP mentioned that they are still "working on" an arrangement with an affiliated onsite lounge for arrivals (which I would guess is one of the Alitalia facilities).
Returned to the US via FCO, so I can't speak to the MXP departure lounge.
Good luck.
Feb 15, 2014, 6:26 am
#5
Join Date: Dec 2004
Location: NYC, LON
Programs: *
Posts: 2,767
Why can't united be more transparent?
Why can't United make the arrivals arrangement more transparent? Why should passengers have to discover this? Certainly there are airlines where FAs distribute information on arrival facilities in flight.
Surprises me though that UA would not invest in an arrivals lounge at new terminal at LHR given their volume of flights. The old CO had a lounge in LGW with much less flights and that disappeared when CO moved to LHR. Harder to compete with BA/VS for business pax without offering lounge.
Is there a link to anywhere that states which airports (including in US) have arrival facilities for BF passengers?
Surprises me though that UA would not invest in an arrivals lounge at new terminal at LHR given their volume of flights. The old CO had a lounge in LGW with much less flights and that disappeared when CO moved to LHR. Harder to compete with BA/VS for business pax without offering lounge.
Is there a link to anywhere that states which airports (including in US) have arrival facilities for BF passengers?
Feb 15, 2014, 8:37 am
#6
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
GG SHOWER (might be GG SHOWERS) tells the agents what to look for. FAs won't know anything about the service so don't bother them about it.
Ask the Grey Coat/GS Rep pre-flight, especially if at EWR as they are mostly former sCO BF Concierges and they know about the offering. You may also have to ask the Grey Coat meeting the flight - typically standing in the jet bridge when the door is opened - or, in some cases, go to the check-in counter and find the one "real" US employee rather than the contractors handling bags and get them to look it up.
Feb 15, 2014, 9:18 am
#7
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,686
Making it hard to use them saves operating expense.
Feb 15, 2014, 10:47 am
#8
Join Date: Dec 2005
Location: NORWAY
Programs: UA Gold-1MM, SAS Diamond
Posts: 742
Arriving at Terminal 1 at Heathrow you take the lifts up to the departure level.
Walk to the far left and take the stairs up and you'll see the signs for the Arrival lounge for UA.
A breakfast menu is there for you to choose from so enjoy that
Walk to the far left and take the stairs up and you'll see the signs for the Arrival lounge for UA.
A breakfast menu is there for you to choose from so enjoy that
Feb 15, 2014, 11:04 am
#9
Original Poster
Join Date: Nov 2010
Location: NYC
Programs: AA EXP, Hilton GLD, Marriott Plat, NEXUS/GE
Posts: 2,872
I do appreciate AA's dilligence in passing out the "we're here for you at London" slips with the dinner menus. (And yes, I have paid more to fly AA in Y [hoping for an upgrade] than a UA W fare to LON [also hoping for an upgrade] just the arrivals lounge as an arriving EXP should my upgrade fail to clear.)
You may also have to ask the Grey Coat meeting the flight - typically standing in the jet bridge when the door is opened - or, in some cases, go to the check-in counter and find the one "real" US employee rather than the contractors handling bags and get them to look it up.
Continental used to list this information on their website premerger, I believe.
Edit: Per the Wayback Machine https://web.archive.org/web/20120118...amenities.aspx:
Asia
- Tokyo, Japan (NRT - Narita)
- Amsterdam, Netherlands (AMS)
- Athens GR (ATH) [Seasonal]
- Barcelona, Spain (BCN)
- Belfast, Northern Ireland (BFS)
- Berlin, Germany (TXL - Tegel)
- Birmingham, England (BHX)
- Brussels, Belgium (BRU)
- Dublin, Ireland (DUB)
- Edinburgh, Scotland (EDI)
- Frankfurt, Germany (FRA)
- Geneva, Switzerland (GVA)
- Glasgow, Scotland (GLA)
- Hamburg, Germany (HAM)
- London, England (LHR - Heathrow)
- Madrid, Spain (MAD)
- Manchester, England (MAN)
- Milan, Italy (MXP)
- Oslo, Norway (OSL)
- Paris, France (CDG)
- Rome, Italy (FCO)
- Shannon, Ireland (SNN)
- Stockholm, Sweden (ARN - Arlanda)
- Stuttgart, Germany (STR)
- Zurich, Switzerland (ZRH)
- Houston, TX* (IAH - Intercontinental)
- New York/Newark, NJ* (EWR - Liberty)
Last edited by FlyerChrisK; Feb 15, 2014 at 1:46 pm Reason: Found historical listing of shower facilities
May 10, 2014, 11:41 pm
#10
Join Date: Aug 2011
Programs: UA 1K
Posts: 8,634
United (now) has a list of arrivals facilities:
http://www.united.com/web/en-US/cont...nal_first.aspx
Has anyone used it at BRU recently? Is it just a short-term room at the Sheraton?
http://www.united.com/web/en-US/cont...nal_first.aspx
Has anyone used it at BRU recently? Is it just a short-term room at the Sheraton?
May 10, 2014, 11:49 pm
#11
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,424
May 10, 2014, 11:51 pm
#12
Join Date: Aug 2011
Programs: UA 1K
Posts: 8,634
I'll be traveling LAX-IAD-BRU, and I'm curious exactly when in that schlep I'm supposed to request the service, and from whom.
May 10, 2014, 11:58 pm
#13
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
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Posts: 56,424
You can probably start drafting the rant thread right now.
May 11, 2014, 4:20 am
#15
Join Date: Mar 2001
Location: IAH
Programs: UA 1K/*G
Posts: 2,397
United (now) has a list of arrivals facilities:
http://www.united.com/web/en-US/cont...nal_first.aspx
Has anyone used it at BRU recently? Is it just a short-term room at the Sheraton?
http://www.united.com/web/en-US/cont...nal_first.aspx
Has anyone used it at BRU recently? Is it just a short-term room at the Sheraton?
I have had great arrival showers at other airports though (e.g. LHR, CDG, and of course IAH/EWR).
Please post if you figure it out.