Changes to *A Awards Without Incurring Additional Miles after 3-Feb-2014
Feb 6, 2014, 3:08 am
#16
Join Date: Dec 2004
Posts: 2,866
Now we are dealing with:
Hi everyone,
.............. Changes that will not trigger a re-price for itineraries ticketed before February 3, 2014 include:Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
.............. Changes that will not trigger a re-price for itineraries ticketed before February 3, 2014 include:
- Date/time (cabin, region, and award type can’t change)
- Carrier on one or more segments (cabin, region, and award type can’t change)
- Origin/Destination within the same regions (carrier and cabin can’t change)
Sr. Manager - Customer Experience Planning
United Airlines
Last edited by BF263533; Feb 6, 2014 at 3:34 am
Feb 6, 2014, 3:19 am
#17
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,822
Sure, but this seems to imply that there will be unsuccessful changes. If an unlucky one who runs into difficulties trying to make a change that should be successful (for instance, refused by a supervisor), we would also want to know - it will give a picture of how well UA has propagated the information in its system.
Feb 6, 2014, 3:29 am
#18
Join Date: Dec 2004
Posts: 2,866
Sure, but this seems to imply that there will be unsuccessful changes. If an unlucky one who runs into difficulties trying to make a change that should be successful (for instance, refused by a supervisor), we would also want to know - it will give a picture of how well UA has propagated the information in its system.
Editing the topic could be helpful.
Feb 6, 2014, 3:50 am
#19
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,893
Here's another report:
Happily report to you that I was able to get an agent to exchange my ticket on my return LH light from I to O without any extra miles nor taxes not the fee.
Background: it was ticketed as part of F redemption from BKK-(TG O)-FRA-(LH I)-IAD. A FC seat became finally available on my return flight date Feb 16. I snatched the last seat!! Woohoo! Mind you the ticket was originally issued back in May last year. It wasn't ticketed before UA announcement for the additional mileage.
Background: it was ticketed as part of F redemption from BKK-(TG O)-FRA-(LH I)-IAD. A FC seat became finally available on my return flight date Feb 16. I snatched the last seat!! Woohoo! Mind you the ticket was originally issued back in May last year. It wasn't ticketed before UA announcement for the additional mileage.
Feb 6, 2014, 5:01 am
#20
Join Date: Apr 2003
Location: Orlando
Programs: DL 4MM/PM, UA 1MM/Gold, AA Paper
Posts: 1,386
Changed DUB/FRA/MCO on LH/I to DUB/PHL/MCO on US/I. No mileage addition and a partial refund of taxes.
Feb 6, 2014, 6:38 am
#21
Join Date: May 2011
Posts: 51
On the phone now. Trying to change an internal Business class flights. After about 20 minutes said that they would do it, however didn't want to refund taxes/charges and wanted to charge me $100 per ticket to change. Online it was pricing out at $23.00 including the change fee (plus 10,000 points). The staff member was trying to suggest that there system glitch and I got lucky, but they will honor that. She really had no idea about changes to award bookings pre 3 feb. Great staff training United. Now waiting for a supervisor.
Ok after 50 minutes finally sorted I had to pay a change fee with credit card and then will get a refund on the taxes on charges, 2 different transactions.
Was also told the new ticket is issued and that any additional changes will incur the new fees/charges.
Ok after 50 minutes finally sorted I had to pay a change fee with credit card and then will get a refund on the taxes on charges, 2 different transactions.
Was also told the new ticket is issued and that any additional changes will incur the new fees/charges.
Last edited by ozdunkeroo; Feb 6, 2014 at 6:58 am Reason: update
Feb 6, 2014, 7:02 am
#22
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,300
Can confirm changing an intra-Europe pre-deval 12.5k award to different origin/dest cities, does not trigger the additional 2.5k - at least online
Feb 6, 2014, 10:04 am
#23
Join Date: May 2003
Location: SFO
Programs: DL 3MM/FC/DM LT; LH FT LT; HH DIA
Posts: 347
Farelock?
I did a Farelock on Jan 31 for travel on March 7 in UA F for 67500 miles. Tried to purchase today, but no button to purchase?? Maybe with the award changeover the farelock does not work? 
Got 24h, any help appreciated!
Got 24h, any help appreciated!
Feb 6, 2014, 1:04 pm
#24
Join Date: Jun 2011
Location: EWR
Posts: 680
Successfully changed my parents' itinerary from HKG-BKK-FRA-LIS-EWR in TG O and TAP I to HKG-BKK-FRA-LHR-EWR in TG O and UA O. No additional miles and a minor bump up in fees.
Feb 6, 2014, 1:43 pm
#27
Join Date: Dec 2012
Location: SFO
Programs: Delta Diamond/ Hyatt top tier(lifetime)
Posts: 652
Has anyone tried changing a segment of a F saver ticket thats operated by 2 class service to a carrier with 3 class service and picking up F space? I have a few awards like this that might be handy if F opens up on one of the 3 class carriers handling the route.
Feb 6, 2014, 1:47 pm
#28
Join Date: Jun 2002
Location: SFO/JFK/MGA
Programs: UA 1P MM, AA-PP, AS, DL, HH G, SPG Gold, TA nada
Posts: 2,043
Just call them. I think they will wave the fee if you Farelocked.
Feb 6, 2014, 1:48 pm
#29
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AA Platinum, AS & DL GM Marriott TE, Hilton Gold
Posts: 9,582
I too am curious about people's success with changes. I have an itinerary next January of
HKG-BKK in TG I
BKK-FRA in TG O
FRA-LIS in LH I
LIS-EWR in TAP I
Am hoping to be able to change the FRA-LIS-EWR segments to a direct FRA-JFK on LH F at T-10 without incurring an additional miles fee.
HKG-BKK in TG I
BKK-FRA in TG O
FRA-LIS in LH I
LIS-EWR in TAP I
Am hoping to be able to change the FRA-LIS-EWR segments to a direct FRA-JFK on LH F at T-10 without incurring an additional miles fee.
1. O & D can't change, connections can
2. Class changes are based off the current highest fare booked. ie: If you have an I award, and find F seats (even on the same plane) then no dice! If you have an I/O award with an X or I segment you can upgrade the lower segment(s) to the highest level of the award. So X's can go to I's and I's can go to O's as long as that upgrade is no higher then the original ticket.
Feb 6, 2014, 1:51 pm
#30
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AA Platinum, AS & DL GM Marriott TE, Hilton Gold
Posts: 9,582
WAS: O-I-I
NOW: O-O-I