United has the WORST customer service. (2014 Edition)
Nov 23, 2014, 7:23 am
#106
Join Date: Oct 2012
Location: NYC
Programs: AADULtArer
Posts: 5,683
I wish I could say that this works for me.... I have Lifetime Platinum status with Marriott. When UA stranded me in Tokyo last week I called the JW Marriott in Seoul where I was supposed to stay and they absolutely refused to refund the night - and also charged me for the car service I was supposed to take as well! And I know the GM of the hotel! A colleague of mine was already at the hotel and she couldn't get them to budge either - and it was not on a cheap discounted rate either...
Now - I have had much better luck in the US with this - but outside of the US this happens to me quite a bit...
Now - I have had much better luck in the US with this - but outside of the US this happens to me quite a bit...
Nov 27, 2014, 12:12 pm
#107
Join Date: Sep 2013
Location: PIT-SCE-AOO-PHL-NYC-WAS
Programs: free agent
Posts: 1,036
UA express agent at IAD refused to answer my question in written note on paper or phone (I'm deaf and kindly request an explanation on constant delays). Any irrops is a hell experience for deaf passengers because we can't hear any announcement & have to follow visual clues such as people running to customer service. yes, they know im deaf but still make no difference to half of UA's GAs.. Definently going to talk with UA about my horrible and discriminating encounter...
Nov 27, 2014, 2:21 pm
#108
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,257
UA express agent at IAD refused to answer my question in written note on paper or phone (I'm deaf and kindly request an explanation on constant delays). Any irrops is a hell experience for deaf passengers because we can't hear any announcement & have to follow visual clues such as people running to customer service. yes, they know im deaf but still make no difference to half of UA's GAs.. Definently going to talk with UA about my horrible and discriminating encounter...
Nov 29, 2014, 4:03 pm
#109
Join Date: Nov 2006
Programs: UA 1K (effective 11/18/16), Hilton Diamond, SPG Gold
Posts: 42
Is it just me, or is UA service so unpredictable - and bad - that it's time to leave
I'm sick of 100% delayed flights, ancient aircraft, and surly personnel.
where to move to? DL?
where to move to? DL?
Nov 29, 2014, 4:09 pm
#110
Join Date: Aug 2010
Location: Morris County, NJ
Programs: UA 1K/*G, Avis Pres, Marriott Plat
Posts: 2,305
It is not just you.
There are many who share your feelings.
I am not one of them.
There are many who share your feelings.
I am not one of them.
Nov 29, 2014, 4:16 pm
#111
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,304
Nov 29, 2014, 4:18 pm
#112
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,021
Ancient is relative. I flew on an Air China 707 in 1990.
Can't dispute the existence of some surly employees.
Nov 29, 2014, 8:36 pm
#113
Join Date: Nov 2006
Programs: UA 1K (effective 11/18/16), Hilton Diamond, SPG Gold
Posts: 42
Nov 29, 2014, 11:32 pm
#114
Join Date: Jun 2014
Location: SAT
Programs: UA 1K; Hilton Gold; Starwood 50 Plat; Hyatt Plat; Avis Pres; Ritz Carlton Gold; Hertz Pres Club
Posts: 45
3:55 Flight tomorrow Sunday from SAT to SFO is cancelled. Awesome. I got the notification because I was expecting this ........ from UA. Got out of bed and scrambled to call 1K. PA is mad because I don't want to fly at 6 am? And that's apparently all that's available even though I see plenty of seats in first throughout the rest of the day. ...???? I was in first on a CPU, but they cancelled the flight, so why not give a 1K a first class seat? Especially since it appear to be 30 percent empty? So great. I get to fly on Monday at 6 am straight to work. Should be looking fabulous. I bought this ticket four months ago, and of course they have to dump the flight at 4 PM. They can't ever cancel the 6 am flight to make more room on the runway - the one that's half full. I get that it's out of their control. But enough of the sassy on the 1K line. Ugh.
Last edited by WineCountryUA; Nov 29, 2014 at 11:55 pm Reason: Understand the anrgy, but lets watch the language
Nov 29, 2014, 11:47 pm
#115
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
Can they get you to Sacramento by late morning? I'm up here tonight and would he happy to swing by and pick you up at SMF and drop you off at BART as long as you would not be arriving after 1200-1300.
Nov 30, 2014, 12:07 am
#116
Join Date: Sep 2013
Location: IAH
Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver
Posts: 4,043
Nov 30, 2014, 12:38 am
#117
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
3:55 Flight tomorrow Sunday from SAT to SFO is cancelled. Awesome. I got the notification because I was expecting this ........ from UA. Got out of bed and scrambled to call 1K. PA is mad because I don't want to fly at 6 am? And that's apparently all that's available even though I see plenty of seats in first throughout the rest of the day. ...???? I was in first on a CPU, but they cancelled the flight, so why not give a 1K a first class seat? Especially since it appear to be 30 percent empty? So great. I get to fly on Monday at 6 am straight to work. Should be looking fabulous. I bought this ticket four months ago, and of course they have to dump the flight at 4 PM. They can't ever cancel the 6 am flight to make more room on the runway - the one that's half full. I get that it's out of their control. But enough of the sassy on the 1K line. Ugh.
Nov 30, 2014, 9:10 am
#118
Join Date: Jun 2011
Location: Colorado
Programs: United MM (formerly 1K), Marriott Lifetime Gold
Posts: 551
Nov 30, 2014, 9:36 am
#119
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,040
3:55 Flight tomorrow Sunday from SAT to SFO is cancelled. Awesome. I got the notification because I was expecting this ........ from UA. Got out of bed and scrambled to call 1K. PA is mad because I don't want to fly at 6 am? And that's apparently all that's available even though I see plenty of seats in first throughout the rest of the day. ...???? I was in first on a CPU, but they cancelled the flight, so why not give a 1K a first class seat? Especially since it appear to be 30 percent empty? So great. I get to fly on Monday at 6 am straight to work. Should be looking fabulous. I bought this ticket four months ago, and of course they have to dump the flight at 4 PM. They can't ever cancel the 6 am flight to make more room on the runway - the one that's half full. I get that it's out of their control. But enough of the sassy on the 1K line. Ugh.
Nov 30, 2014, 9:42 am
#120
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,453
3:55 Flight tomorrow Sunday from SAT to SFO is cancelled. Awesome. I got the notification because I was expecting this ........ from UA. Got out of bed and scrambled to call 1K. PA is mad because I don't want to fly at 6 am? And that's apparently all that's available even though I see plenty of seats in first throughout the rest of the day. ...???? I was in first on a CPU, but they cancelled the flight, so why not give a 1K a first class seat? Especially since it appear to be 30 percent empty? So great. I get to fly on Monday at 6 am straight to work. Should be looking fabulous. I bought this ticket four months ago, and of course they have to dump the flight at 4 PM. They can't ever cancel the 6 am flight to make more room on the runway - the one that's half full. I get that it's out of their control. But enough of the sassy on the 1K line. Ugh.