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Consolidated "Is My UA Award Itinerary Valid?" Thread [2014]

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Old Oct 23, 2014, 4:13 pm
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Many of the questions about the validity of itineraries containing open jaws or stopovers can be found in the wiki at: Consolidated Rules for Open Jaw and Stopver Award Flights. Please read that prior to posting questions.

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http://www.united.com/web/en-US/cont...airawards.aspx
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Consolidated "Is My UA Award Itinerary Valid?" Thread [2014]

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Old Jan 7, 2014, 11:09 am
  #16  
 
Join Date: Apr 2011
Location: BOS
Programs: Marriott, AAdvantage, United, Club Carlson
Posts: 1,687
Help?

:-::-::-:

Does Singapore award space show up on united.com?

I'm trying to get to Athens next year and was thinking about doing BOS-JFK-FRA-ATH, but don't see any SQ flights.
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Old Jan 7, 2014, 11:15 am
  #17  
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Join Date: Apr 2008
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Not any longer
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Old Jan 7, 2014, 11:41 am
  #18  
 
Join Date: Apr 2011
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Originally Posted by UA-NYC
Not any longer
But still bookable? If so, where is the best place to search availability?
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Old Jan 7, 2014, 11:51 am
  #19  
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Originally Posted by BostonFlyer1624
But still bookable? If so, where is the best place to search availability?
Via a paid service like KVS, or on the NH/Aeroplan sites
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Old Jan 7, 2014, 1:57 pm
  #20  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
Originally Posted by BostonFlyer1624
:-::-::-:

Does Singapore award space show up on united.com?

I'm trying to get to Athens next year and was thinking about doing BOS-JFK-FRA-ATH, but don't see any SQ flights.
Originally Posted by BostonFlyer1624
But still bookable? If so, where is the best place to search availability?
see wiki and discussion in http://www.flyertalk.com/forum/unite...ec-2013-a.html
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Old Jan 7, 2014, 2:01 pm
  #21  
 
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, UA Nobody, Hilton Gold
Posts: 2,372
Originally Posted by UnitedFlyGuy
Can't go east AND west as it then becomes an "Around The World' itinerary.
Originally Posted by kenn0223
And you definitely can't cross both the Atlantic and Pacific in one award.
Absolutely not true. There hasn't been a two-ocean rule since the merger and there never was on United (rather than *A awards). Many agents will tell you differently, but the OJ/Stopover thread has dozens of examples of valid two-ocean bookings.

Also an "around the world" award gives you five stops and must travel in only one direction, simply crossing two oceans doesn't make a simple roundtrip an around the world award.
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Old Jan 7, 2014, 2:19 pm
  #22  
 
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
Originally Posted by alex_b
Absolutely not true. There hasn't been a two-ocean rule since the merger and there never was on United (rather than *A awards). Many agents will tell you differently, but the OJ/Stopover thread has dozens of examples of valid two-ocean bookings.

Also an "around the world" award gives you five stops and must travel in only one direction, simply crossing two oceans doesn't make a simple roundtrip an around the world award.
Had an agent transfer me to the RTW desk yesterday (I gave up after 15 minutes on hold) because he said I was going around the world and therefore they had to price it. I argued with him, and he said at the very least they're more experienced with "this type of ticket" - anyone have any experience if they are indeed better at realizing that a journey isn't necessarily RTW just because it crosses both oceans?

I ended up getting what I wanted to calling back and talking to someone else who just let the system price it and therefore accepted it.
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Old Jan 7, 2014, 2:55 pm
  #23  
 
Join Date: Jul 2010
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Originally Posted by villox
Had an agent transfer me to the RTW desk yesterday (I gave up after 15 minutes on hold) because he said I was going around the world and therefore they had to price it. I argued with him, and he said at the very least they're more experienced with "this type of ticket" - anyone have any experience if they are indeed better at realizing that a journey isn't necessarily RTW just because it crosses both oceans?

I ended up getting what I wanted to calling back and talking to someone else who just let the system price it and therefore accepted it.
If you get that type of agent, hang up and call again, essentially it's code for "I'm too stupid and/or lazy to make this work, so I'm going to fob you off onto someone else". As you found out the next agent priced it just fine.
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Old Jan 7, 2014, 3:11 pm
  #24  
 
Join Date: Mar 2008
Location: London
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Originally Posted by alex_b
If you get that type of agent, hang up and call again, essentially it's code for "I'm too stupid and/or lazy to make this work, so I'm going to fob you off onto someone else". As you found out the next agent priced it just fine.
To be fair, including the Aer Lingus portion really threw things off, since it doesn't by default show availability and they have to look into weird stuff. The agent I talked to this morning (after MUC-YYZ opened up on LH to make it simpler) was able to just plug everything into the computer and see if it priced and it did.

But at least she didn't say things like "You can't do this! This is just TOO MUCH." without actually giving a reason why it was too much, as the agent last night did.
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Old Jan 7, 2014, 3:27 pm
  #25  
 
Join Date: Sep 2012
Location: ORD
Programs: Hilton Gold, Carlson Gold, IHG Platinum, SPG Gold
Posts: 48
Is this legal:

ORD - LGA (change airport), JFK - TPE - SIN// MLE - PEK - CGQ/ CGQ - ICN - ORD

The only thing I am worried about are too many segments on this booking. The website would not take this booking at all =(. Any idea how difficult it'd be for me to book this over the phone? I can't even get on a hold queue with united right now.
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Old Jan 7, 2014, 4:34 pm
  #26  
 
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
Originally Posted by shinmiri2
Is this legal:

ORD - LGA (change airport), JFK - TPE - SIN// MLE - PEK - CGQ/ CGQ - ICN - ORD

The only thing I am worried about are too many segments on this booking. The website would not take this booking at all =(. Any idea how difficult it'd be for me to book this over the phone? I can't even get on a hold queue with united right now.
It think that is valid. You don't have too many segments (in fact you could add more). You have one open jaw at your destination and one stopover on the return. There's a maximum of 5 segments each way, and you only have 3 each way.

Just have the exact flights you want ready to go to be fed to the agent. I paste mine from United.com into word or TextEdit to make my own itinerary.
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Old Jan 7, 2014, 5:28 pm
  #27  
 
Join Date: Sep 2012
Location: ORD
Programs: Hilton Gold, Carlson Gold, IHG Platinum, SPG Gold
Posts: 48
Originally Posted by villox
It think that is valid. You don't have too many segments (in fact you could add more). You have one open jaw at your destination and one stopover on the return. There's a maximum of 5 segments each way, and you only have 3 each way.

Just have the exact flights you want ready to go to be fed to the agent. I paste mine from United.com into word or TextEdit to make my own itinerary.
Thanks so much! I am aware of that I could add another open jaw so is it valid if I add say...something like Dev - CUN for future travel as the last open jaw?

Also, shouldn't it count as 4 segments each way or 3 connections cities in my case?
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Old Jan 7, 2014, 6:09 pm
  #28  
 
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
Originally Posted by shinmiri2
Thanks so much! I am aware of that I could add another open jaw so is it valid if I add say...something like Dev - CUN for future travel as the last open jaw?

Also, shouldn't it count as 4 segments each way or 3 connections cities in my case?
No, you can't really do that, because that would mean you have two stopovers. The "free one-way" you are thinking would be available if you weren't doing the stopover in CGQ. Then it would be like your stopover was in ORD and you could continue on to somewhere else (as long as it doesn't change the regional pricing) at a later date. The way you're doing it now, you could continue on to another city from ORD but it would have to depart <24 hours after arriving ORD.

I miscounted the return, but you're still fine cause you can have 5. LGA/JFK is considered a co-terminal. so it looks like this:

Way there (3 segments):
ORD-NYC
NYC-TPE
TPE-SIN (destination, with open jaw)

Way back (4 segments):
MLE-PEK
PEK-CGQ (stopover)
CGQ-ICN
ICN-ORD
villox is offline  
Old Jan 7, 2014, 6:15 pm
  #29  
 
Join Date: Sep 2012
Location: ORD
Programs: Hilton Gold, Carlson Gold, IHG Platinum, SPG Gold
Posts: 48
Originally Posted by villox
No, you can't really do that, because that would mean you have two stopovers. The "free one-way" you are thinking would be available if you weren't doing the stopover in CGQ. Then it would be like your stopover was in ORD and you could continue on to somewhere else (as long as it doesn't change the regional pricing) at a later date. The way you're doing it now, you could continue on to another city from ORD but it would have to depart <24 hours after arriving ORD.

I miscounted the return, but you're still fine cause you can have 5. LGA/JFK is considered a co-terminal. so it looks like this:

Way there (3 segments):
ORD-NYC
NYC-TPE
TPE-SIN (destination, with open jaw)

Way back (4 segments):
MLE-PEK
PEK-CGQ (stopover)
CGQ-ICN
ICN-ORD
I got it. Really appreciate your help.
shinmiri2 is offline  
Old Jan 7, 2014, 8:01 pm
  #30  
 
Join Date: Apr 2011
Location: BOS
Programs: Marriott, AAdvantage, United, Club Carlson
Posts: 1,687


Trying to book an award flight from Athens to Santorini (ATH-JTR).

Is this not a valid award route? Nothing shows up on any date in August 2014.
BostonFlyer1624 is offline  


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