Consolidated Global Services Thread - Qualifications, Benefits and Q & A [2014]
Dec 31, 2013, 11:29 pm
#1
Moderator: Midwest, Las Vegas & Dining Buzz
Original Poster
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
Consolidated Global Services Thread - Qualifications, Benefits and Q & A [2014]
Let's close this thread:
http://www.flyertalk.com/forum/unite...-q-2013-a.html
and start a brand new one for 2014
iluv2fly
Moderator, UA
http://www.flyertalk.com/forum/unite...-q-2013-a.html
and start a brand new one for 2014
iluv2fly
Moderator, UA
Last edited by iluv2fly; Jan 7, 2014 at 8:30 pm Reason: link
Jan 1, 2014, 12:19 am
#2
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,893
I just learned that complaint letters from Global Services members about a specific flight attendant will automatically trigger "termination warning" disciplinary status for the flight attendant, at least for employees of the Continental subsidiary, according to the CAL Association of Flight Attendants, http://calafa.org/rumors (items 350, 380, 411, 469, 510).
Is this a published benefit of the GS program?
Is this a published benefit of the GS program?
Jan 1, 2014, 6:34 am
#3
Join Date: Feb 2005
Location: TPA
Programs: UA Global Services 3MM, Hyatt Lifetime Globalist
Posts: 2,927
I just learned that complaint letters from Global Services members about a specific flight attendant will automatically trigger "termination warning" disciplinary status for the flight attendant, at least for employees of the Continental subsidiary, according to the CAL Association of Flight Attendants, http://calafa.org/rumors (items 350, 380, 411, 469, 510).
Is this a published benefit of the GS program?
Is this a published benefit of the GS program?
Jan 1, 2014, 6:44 am
#4
Join Date: Jul 2012
Location: Midwest
Programs: Lifetime Platinum
Posts: 261
I just learned that complaint letters from Global Services members about a specific flight attendant will automatically trigger "termination warning" disciplinary status for the flight attendant, at least for employees of the Continental subsidiary, according to the CAL Association of Flight Attendants, http://calafa.org/rumors (items 350, 380, 411, 469, 510).
Is this a published benefit of the GS program?
Is this a published benefit of the GS program?
It doesn't extend to United Express personnel, however, unfortunately. (I personally witnessed and complained about one a few months ago. I swear he was high on drugs. His behavior was deranged, and I felt threatened. He was running full blast up and down the center of the plane during flight banging on the bins, and other irrational behavior.)
Jan 1, 2014, 9:31 am
#5
Join Date: Nov 2000
Location: Portland
Programs: UA 1K, AK Gold 75K, etc. etc.
Posts: 1,660
I've never heard this, but I have noticed that in the last year flight attendants all seem to be bending over backwards to be very nice. If thats a benefit, I'll take it.
I wonder if the converse is true, do FAs get extra kudos if a GS member sends a complement?
I wonder if the converse is true, do FAs get extra kudos if a GS member sends a complement?
Jan 1, 2014, 9:57 am
#6
Join Date: Apr 2013
Location: Bucks County
Programs: UAL GS & Million Miler; Delta Lifetime Gold; Hilton Diamond; Marriott Platinum; Legion Etrangere
Posts: 1,609
Who wants that kind of power? It would have to be an unbearably abusive incident in order to justify that
Jan 1, 2014, 10:06 am
#7
Join Date: Nov 2000
Location: Portland
Programs: UA 1K, AK Gold 75K, etc. etc.
Posts: 1,660
Jan 1, 2014, 10:18 am
#8
Join Date: Jul 2012
Location: Midwest
Programs: Lifetime Platinum
Posts: 261
I don't think a complaint from a GS member automatically costs someone their job, just like that, but it could upon further investigation, and each complaint is at least a black mark. I have sent in a few compliments but don't think it results in any tangible reward for the employee. For me to complain about an employee knowing it could cost them their job would require some extraordinarily terrible behavior on their part and I have never done so.
Jan 1, 2014, 10:51 am
#9
Join Date: Apr 2013
Location: Bucks County
Programs: UAL GS & Million Miler; Delta Lifetime Gold; Hilton Diamond; Marriott Platinum; Legion Etrangere
Posts: 1,609
I don't think a complaint from a GS member automatically costs someone their job, just like that, but it could upon further investigation, and each complaint is at least a black mark. I have sent in a few compliments but don't think it results in any tangible reward for the employee. For me to complain about an employee knowing it could cost them their job would require some extraordinarily terrible behavior on their part and I have never done so.
Jan 1, 2014, 11:01 am
#10
Join Date: Sep 2013
Programs: 1k
Posts: 4
gs request to be considered
Called the 1k Mileageplus line; asked about whether I had qualified for gs; she said the checkbox on my account hadn't been marked as having requested to be considered for gs status; so she said she talked to the supervisor and they submitted me for consideration and said I would find out whether I'd be invited for 2014/2015 within 14 days. *shrug* Sorry if my post is redundant
Jan 1, 2014, 12:53 pm
#11
Join Date: Aug 2013
Location: Houston, TX
Programs: United 1K, Hyatt Platt, Marriott Gold
Posts: 4
Greetings. I had been lurking on the 2013 thread for a while. I ended 2013 with 143K PQM miles, roughly 32K spend, and about 85% was first cabin. I messaged MP about GS consideration and heard the 14 days response time as well. I figure my chances are pretty low. Any thoughts?
Jan 1, 2014, 1:46 pm
#12
Join Date: Dec 2013
Location: West Lafayette, IN
Programs: 1MM UA Gold
Posts: 179
No GS info on UA website
In 2013, at least there was a mention that GS existed, now it seems not to be mentioned at all on the UA website.
By the way, agree that a single complaint should not get a FA fired, unless there was egregious behavior that was confirmed by others.
By the way, agree that a single complaint should not get a FA fired, unless there was egregious behavior that was confirmed by others.
Jan 1, 2014, 3:05 pm
#13
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 2,882
Jan 1, 2014, 3:10 pm
#14
Join Date: Oct 2011
Location: NYC
Programs: UA GS, SPG Plat, National EC Executive (Replaced Hertz), Hertz PC (Retired)
Posts: 724
What the heck happened? Wasn't GS listed on this page before? http://www.united.com/web/en-US/cont...r/default.aspx
Jan 1, 2014, 3:33 pm
#15
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 2,882
Well, if you ask Alex "What is Global Services" she directs you to a page with no mention of GS.
Does that mean there are no published benefits and we are now subject to program changes at any time? I guess we always were but it seems likely changes are coming if they have no put anything on the website for now.
And initially my mileage total did not add up. The total was correct but not the individual components. Now it adds up because everything has been zeroed out! And the onward links for account details give you error messages.
I guess they are having problems.....
Does that mean there are no published benefits and we are now subject to program changes at any time? I guess we always were but it seems likely changes are coming if they have no put anything on the website for now.
And initially my mileage total did not add up. The total was correct but not the individual components. Now it adds up because everything has been zeroed out! And the onward links for account details give you error messages.
I guess they are having problems.....