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TSA PreCheck for United Airlines Passengers [2014-15]

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Old Dec 31, 2013, 11:09 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: dorisrpas
PreCheck In Transition

PreCheck is now a full-fledged part of TSA security. The TSA now offers some version of PreCheck at nearly every significant airport in the country and at additional checkpoints in airports that already had it. Including:
Increased Traffic - The TSA has increased the number of people given access to PreCheck, by encoding PreCheck on more boarding passes, and by shunting "normal" travelers to the PreCheck line. Many of these folks are inexperienced with PreCheck, and might need some guidance about what they can keep in their bags. Help them out!
"Expedited Security" - Where traffic levels cannot support a dedicated PreCheck lane at a particular airport, checkpoint, or time of day, (or if a PreCheck passenger uses a different lane) the TSA is using a hybrid process that involves some but not all of the benefits of PreCheck screening. This means that you do not need to remove outerwear/shoes/belts, but you will still need to remove your laptop and liquids from your bag. You may receive some sort of card or sticker from the ID checker to indicate your eligibility to the TSA employees down the line.
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In order to keep this busy thread of use to UA travellers, please hold meta-discussion about the PreCheck program in the Practical Travel Issues and Safety Issues forum. Posts in this thread that are more topical to Travel Safety will be moved.

With thanks to FriendlySkies and the mods we've created the below text so we can all keep it up to date.




TSA PreCheck for United Passengers - Details & FAQs

How it works

In the PreCheck lane, you no longer need to remove the following items:
  • Shoes (some, such as steel-toed shoes, may require removal)
  • 3-1-1 compliant bag from your carry-on (all liquid restrictions still apply)
  • Laptop from your bag (if electronics are stacked on top of each other, they require removal)
  • Light outerwear or jacket
  • Belt (large belt buckles may require removal)
  • PreCheck Lanes are WTMD only-- No NoS in use ^

As noted, there is a hybrid "expedited security" lane at some lower-traffic airports and terminals without a full PreCheck lane (these will be denoted further down in this wiki). These lanes will allow travelers to continue through the WTMDs without removing shoes, belts, and outerwear, but because the X-ray machines are shared with non PreCheck travelers, travelers will still need to remove laptops and liquids from their bags.

Travelers Eligible for PreCheck

United offers MileagePlus members the opportunity to sign-up for PreCheck access. To do so, you must sign in to your MileagePlus account on United.com, and click the button to “Opt-In” for PreCheck. You will not receive any communication from United about your status in the program.

United will also unilaterally enroll MileageaPlus members in PreCheck. Nothing else has to be done. You will receive communication from United when it unilaterally enrolls you.
The elite enrollment option appears to be gone. Need to have Known/Trusted Traveler number.


If you are a member of one of the government Trusted Traveler Programs (Global Entry, NEXUS, or Sentri), enter your PASS ID in the box provided on United.com. By doing so, you can greatly increase your chances of receiving PreCheck access on qualifying itineraries.

Note that only U.S. & Canadian citizens and U.S. Legal Permanent Residents (green card holders) can qualify for PreCheck via a Trusted Traveler program. Other non-citizen residents will not receive PreCheck via a Trusted Traveler program; however, non-citizens who have been invited to participate in PreCheck via an airline program may still receive PreCheck benefits. If this is the case for you, it's best to remove your Trusted Traveler program number from your airline profile so that TSA won't know your citizenship status. You may also be turned away from the PreCheck lane at the airport if you produce a form of ID that identifies you as a non-citizen.

Your PASS ID can be found either on your program card, or in your Global Online Enrollment System (GOES) account.





PreCheck for Active Duty Members of the US Military

Active duty military, Reserve, National Guard and US Coast Guard receive PreCheck at all available airports.

To receive PreCheck:
1. Look on the back of your CAC for your DOD ID number
2. Enter the number into the 'Known Traveler Number' field in your MP account (and any existing reservations, if they were made before entering the number)

It is unknown how tight the name matching is, but assume it is like for those who have Global Entry/NEXUS and make sure that the name on reservation matches exactly to your CAC.

More info here: http://blog.tsa.gov/2013/11/dodtsa-p...itary-tsa.html


How to Determine PreCheck Access


It is not necessary to confirm PreCheck acceptance in advance. Most airports have one of the two following set-ups:
  • A line guardian at the entrance to the PreCheck line to verify whether your boarding pass qualifies
  • A pass-through gate at the TSA document checker to allow those who ended up in the PreCheck lane but do not qualify for PreCheck to cut to the front of the regular security line

Thus, if you do not have PreCheck, you'll just be redirected to the regular screening line.

However, many of us find it useful to verify in advance that we have been selected for PreCheck in order to adjust our plans (arrival time at airport, accessibility of liquids and laptops in carry-ons, etc.) accordingly.

On OLCI, mobile, and most (if not all) kiosk printed boarding passes, the "TSA PreCheck" logo should appear at the top of your BP. This means you have been granted access for that trip.

If you are not seeing the TSA PreCheck logo, or if you just want to confirm that you will be receiving PreCheck benefits, you can also scan the bar code to verify using the following instructions:

There are two types of barcodes for the boarding passes that major airlines use. They are PDF417, which is used for counter or online boarding passes, and Aztec, which is solely used for mobile boarding passes.

Downloading an app to your iPhone, Blackberry, or Windows phone that supports Aztec or PDF417 will allow you to determine ahead of time if you have been granted PreCheck access. The following links will allow you to download apps for scanning your boarding pass.

Paper Boarding Pass Scanning Apps

Android - Manatee, Aztec

iPhone - Manatee

(If using Manatee, be sure to enable PDF417 on the settings screen)

Mobile Boarding Pass Scanning Apps

Android - NeoReader - Aztec

Blackberry - NeoReader - Aztec

iPhone - Qrafter (preferred), NeoReader - Aztec

Windows Phone - NeoReader - Aztec

Once you download a supported app, and scan the barcode on your boarding pass, you should see a bunch of data that looks similar to this example:

LAST/FIRSTMR XXXXXXX DENMCIUA XXXX 000XXXFXXXX 15C>3180 MXXXXBUA 12345678901234 53 UA UA MP# *XXX 09 UAG
If you see a 3 in the position before "UA UA", then you will receive Pre-Check access. If there is a 0 in the spot, you will not receive Pre-Check access.

e.g. ...53 UA UA = Pre-Check
e.g. ...20 UA UA = No Pre-Check


Having Problems Utilizing PreCheck?

If you belong to one of the Trusted Traveler Programs listed above, you may run into issues getting PreCheck clearance if your Secure Flight Data is not an exact match to GOES.

For example, if your airline account has Bob Jones, but your GOES (the Global Online Enrollment System, which you use to sign up for a Trusted Traveler Program) account has Bob James Jones, then the TSA may not be associating your information properly, when it "decides" who can and can not have access.

TSA has approved PreCheck for use with international itineraries to specific countries. In practice, it seems that Pre-Check is (at least sometimes) working for international itineraries to other destinations as well. It remains to be seen whether international itineraries have a lower PreCheck selection rate (higher "random" rejection rate) than domestic itineraries, but it may be a factor if you do not get PreCheck access on a particular itinerary.

Airports with PreCheck Lanes

United has added PreCheck location indicators to their airport maps:

http://www.united.com/web/en-US/cont...s/default.aspx

TSA has also provided an alphabetical list of participating airports and this list includes operating hours. Note: United may be available at airports even though it is not specifically listed (e.g. DFW). Also, if you find that the hours listed on the TSA list are incorrect, please add corrections below under the appropriate airport:

Akron-Canton Regional Airport (CAK)
  • The Pre-Check lane is located at the Main Checkpoint
  • Observed hours....: unknown

Albany International Airport (ALB)
  • The Pre-Check lane is located at the Main Checkpoint
  • Observed hours that differ from TSA's hours: none

Albuquerque International Sunport (ABQ)
  • The Pre-Check lane is located at the far right of A/B Concourse checkpoint.
  • Observed hours ....Unknown opening - Closed after 3 pm.

Anchorage Ted Stevens International Airport (ANC)
  • The Pre-Check lane is located at the South Checkpoint.
  • Observed hours that differ from TSA's hours: none

Atlanta Hartsfield Jackson International Airport (ATL)
  • The Pre-Check lane is located at both the Main and North checkpoints.
  • Observed hours that differ from TSA's hours: Pre-Check at North Checkpoint does not open until 5:00 a.m.

Austin-Bergstrom International Airport (AUS)
  • The Pre-Check lane is located at Checkpoint 2, Lane 4.
  • Observed hours that differ from TSA's hours: none

Baltimore/Washington International Thurgood Marshall Airport (BWI)
  • The Pre-Check lane is located at Checkpoint D in the Main Terminal
  • Observed hours that differ from TSA's hours: none

Boston Logan International Airport (BOS)
  • Pre-Check access is now located at Terminals A, B, and C.
  • Observed hours that differ from TSA's hours: Open daily and from first flight to last flight

Bradley International Airport (Hartford-Springfield) (BDL)
  • The Precheck lane is located to the far right as passengers enter the inspection area.
  • Observed hours that differ from TSA's hours: none

Buffalo Niagara International Airport (BUF)
  • The new Precheck lane will be located to the left as passengers enter the inspection area.
  • Observed hours that differ from TSA's hours: none

Charleston International Airport (CHS)
  • Terminal A expedited security only

Charlotte Douglas International Airport (CLT)
  • Pre-Check access is located at the security checkpoint closest to the United ticket counters (Main Terminal, Checkpoint B)
  • Observed hours that differ from TSA's hours: none

Chicago O'Hare International Airport (ORD)
  • There is one PreCheck lane in Terminal 1 and one PreCheck lane in Terminal 2 (checkpoint #5). In Terminal 1, PreCheck is on the far left wall of the Premier Access check-in area before the GS lounge.

Cincinnati/Northern Kentucky International Airport (CVG)
  • Pre-Check is located at the Main Checkpoint in Terminal 3
  • Observed hours that differ from TSA's hours: none

Cleveland Hopkins International Airport (CLE)
  • Pre-Check lanes are available at the Concourse C (United) checkpoint and Concourse B (Southwest/Delta) checkpoint in the Main Terminal. All concourses are connected behind security.
  • Observed hours that differ from TSA's hours: none

Dallas/Fort Worth International Airport (DFW)
  • DFW is not listed as a UA PreCheck station, but it is possible. The closest Pre-Check security point is a short walk away at E15 (checkpoint to the left of the Delta and Virgin check-in counters). UPDATE: There is now a Pre-Check station next to the UA counter, so you don't have to go to Delta. But the UA Pre-Check position is open only limited hours (4A - 8A, and noon to 4PM) UA flyers may use the DL Pre-Check which is open continuously. Note: If you choose to go in at E15, you have to take the Skylink train back to the UA gates as you cannot walk to the lower numbered gates.
  • Observed hours that differ from TSA's hours: none
  • [*]

Denver International Airport (DEN)
  • South Checkpoint now has two PreCheck lanes (East side and West side beside CLEAR) and North Checkpoint next to the CLEAR kiosks, Terminal West side.
  • Observed hours that differ from TSA's hours: 6:00am-8:00pm, daily. South Checkpoint Terminal East was open at 5:35A. [2-24-2014: North PreCheck opened at 4:30 AM (same time as regular screening opened)]

Des Moines International Airport (DSM)
  • Changed 6/22/16: Now the Pre-Check lane is located to the far left, at the only security station, which is up the escalators. It is a dedicated lane, with signage beginning already on floor below, funneling Pre-Check passengers to left escalator, which funnels to the U-shaped Pre-Check lane, with ID check either at beginning of U or in the middle of U (meaning, if you change your mind for whatever reason, you'll have to back upstream through the standing passengers to get out of Pre-Check area. Is full Pre-Check, liquids and laptops can stay in the bags. HOWEVER, there is only the one Pre-Check body scanner. So, because of configuration - if get dinged for random scan, hardware, or any other reason, will be patted down. Apparently the pat-down "type" will be randomly assigned (hands, hips, bags) via some protocol. If prefer to go through other machine, will have to swim back upstream thru all the waiting passengers to be waved through regular security.
  • Observed hours that differ from TSA's hours: Is open all hours security is open.

Detroit Metropolitan Airport (DTW)
  • North Terminal, both checkpoints
  • Observed hours that differ from TSA's hours: None

Erie International Airport (ERI)
  • expedited security only

Flint Bishop International (FNT)
Pre-check lane located at main security entrance.

Fort Lauderdale-Hollywood International Airport (FLL)
  • United travelers have access to Pre-Check lane, but at times, Precheck Lite: shoes stay on, liquids & laptops out.

Grand Rapids MI - Gerald R. Ford Int'l Airport (GRR)

    Greensboro (GSO)
    • North Concourse
    • Observed hours that differ from TSA's hours:None

    Guam Won Pat International Airport (GUM)
    • Pre-Check is located at lane 5 on the far left of the Main Checkpoint
    • Observed hours that differ from TSA's hours: open earlier than the published 6 am on TSA website

    Gulfport-Biloxi International Airport (GPT)
    "Expedited Security" only

    Honolulu International Airport (HNL)
    • Pre-Check lane is located at Checkpoint 5; the one closest to UA's check-in counters and the "Gold Lane"
    • Observed hours that differ from TSA's hours: none

    Houston George Bush Intercontinental Airport (IAH)
    • The Pre-Check lanes are located at Terminals A, C, and E (Terminal C use South Checkpoint near the Premier check in area).
    • Pre-Check "Lite" available for eligible pax connecting from international flights to domestic (Terminal E). No priority lane, but allowed to keep shoes on for WTMD screening.
    • Observed hours that differ from TSA's hours: "Expedited Security" for PreCheck passengers after listed closing time of 8pm. Terminal B after 5pm

    Huntsville (Alabama) International Airport (HSV)
    "Expedited Security" only

    Indianapolis International Airport (IND)
    • The Pre-Check lane is located at Checkpoint A in the main terminal
    • Observed hours that differ from TSA's hours: none

    Kahului Airport (OGG)
    TSA passenger sorter will direct you ahead (non-Pre) or right (Pre) at security line entrance.

    Kansas City International Airport (MCI)
    • PreCheck lane is located on the far left side of the UA checkpoint
    • HOURS CHANGED - NOW OPEN 4:15am-6:00am - CLOSED throughout the rest of the day - Expedited Security outside PreCheck hours.

    Kona International Airport at Keahole (KOA)
    • Precheck lane is located at the UA/US departures gate entrance
    • Hours were not posted but presumably aligned with at least redeye departures bank and possibly also afternoon departures

    Knoxville McGhee Tyson Airport (TYS)
    • Precheck is at the departure entrance to airside.
    • A single TSA scans boarding passes for both Pre and non-Pre with Pre passengers sent to the Pre line to the right. It's a bit awkward and requires passengers to queue well back of the TSA agent so Pre flyers can back up to the Pre entrance.

    Las Vegas McCarran Airport (LAS)
    • Pre-Check access is in Terminal 1 and Terminal 3
    • Airport employee at the entrance will scan your boarding pass to determine if you are eligible for access.
    • Observed hours that differ from TSA's hours: none

    Lihue (Kauai, Hawaii) Airport (LIH)
    • Pre-Check is located at the Main Checkpoint. The Pre Entrance is on the left side of the screening area as you face the terminal
    • Observed hours that differ from TSA's hours: none

    Lincoln Airport (LNK)
    "Expedited Security" only

    Los Angeles International Airport (LAX)
    • The Pre-Check lanes are located at select checkpoints in both T7 and T6.
    • Use the West Terminal 7 Checkpoint (towards Terminal 6). United no longer uses gates in the 60's but you can also use the T6 checkpoint.
    • Observed hours that differ from TSA's hours: none

    Louisville International Airport (SDF)
    • The Pre-Check lane is at the main terminal security checkpoint (the only checkpoint at SDF).
    • Observed hours that differ from TSA's hours: none

    Madison, WI (MSN)
    At the bottom and the top of the escalator that leads to security (and to the gates) you will see a PreCheck sign. Just as you reach the top of the escalator, walk straight ahead to the line that is clearly marked.

    Manchester•Boston Regional Airport (MHT)
    • TSA is starting to setup Pre-Check at the main MHT security checkpoint. There are signs for a lane and while the lane was not operational exactly, you might still be screened as pre-check there (positive experience on 10/10/2013).
    • Observed hours that differ from TSA's hours: Not listed on TSA website yet.

    Memphis International Airport (MEM)
    • The Pre-Check lane is at B Checkpoint.
    • Observed hours that differ from TSA's hours: none

    Miami International Airport (MIA)
    • "Expected Security" at UA's checkpoint G
    • Shoes, belt stay on; WTMD; laptop comes out of bag

    Midland International Airport (MAF)
    "Expedited Security" only

    Mineta San Jose International Airport (SJC)
    See San Jose (Mineta) International Airport below

    Minneapolis–Saint Paul International Airport (MSP)
    • The Pre-Check lane is located at Checkpoint 4, near Door 3
    • If you're facing the UA ticket counter, it's the first checkpoint to the left
    • Observed hours that differ from TSA's hours: none
    • Non-Pre-selected UA Premier Access pax are no longer allowed to use the regular MMW lanes of Checkpoint 4 (DL elites only now). Parties will be split and non-selectees sent to Checkpoint 2.

    Mobile Regional Airport (MOB)
    "Expedited Security" only

    Monterey Regional Airport (MRY)
    • "Expedited Security" only

    Nashville International Airport (BNA)
    • The Pre-Check lane is located at the main checkpoint.
    • Observed hours that differ from TSA's hours: none

    Newark Liberty International Airport (EWR)
    • Located at checkpoints C1 (right side), C2 (left side; as opposed to what's listed on TSA website), and C3 (left side)
    • Terminal A now with slightly expedited service (shoes on, but no other changes)
    • Observed hours that differ from TSA's hours: closes at 6:00pm on Fridays; C1 open on Saturday at 9:00pm

    New Orleans Louis Armstrong International Airport (MSY)
    • Located at the Terminal D checkpoint

    New York John F. Kennedy International Airport (JFK)
    • Terminal 7, Premium Passenger security lane, right side
    • Hours data point: opened at 4:15 a.m. on Sat 1/17/15

    New York LaGuardia Airport (LGA)
    • Central Terminal Building (Terminal B), Concourse C checkpoint
    • Lanes from left to right are: Pre-Check, Premier/Elite, everybody else
    • Observed hours that differ from TSA's hours: TBD
    • Central Terminal Building (Terminal B), Concourse A checkpoint - "expedited" security (with Pre supposedly coming in April '14)

    Northwest Arkansas Regional Airport (XNA)
    "Expedited Security" only

    Oklahoma City Will Rogers World Airport (OKC)
    • West security checkpoint

    Orange County/Santa Ana John Wayne Airport (SNA)
    • Pre-Check is now also at located at Terminal B (United), but only Mon-Sun 5:00am-1:00pm. Pre-Check is still available at Terminal A (right side, with clearly signed entrance) 5:00am-9:00pm daily.
    • Observed hours that differ from TSA's hours: none

    Orlando International Airport (MCO)
    • Pre-Check is live for AA/UA/US passengers at the Gates 1-59 checkpoint
    • Located on the left side of the checkpoint, next to the CLEAR kiosks.
    • Observed hours that differ from TSA's hours: none

    Philadelphia International Airport (PHL)
    • The Pre-Check lane is located at Checkpoint D.
    • The USAir Pre-Check lane is located at Checkpoint C lane 5. This lane also accepts passengers with UA Boarding Passes.
    • Observed hours that differ from TSA's hours: none

    Phoenix Sky Harbor International Airport (PHX)
    • The Pre-Check lane is on the far left when approaching security..
    • Observed hours that differ from TSA's hours: none

    Pittsburgh International Airport (PIT)
    • The Pre-Check lane is located at the main checkpoint
    • Observed hours that differ from TSA's hours: none

    Port Columbus International Airport (CMH)
    • The Pre-Check lane is located at Checkpoint B to the far left
    • Observed hours that differ from TSA's hours: none

    Portland International Airport (PDX)
    • The Pre-Check lane is located on the far left of the ABC Checkpoint, and as of Sept 30, 13 the far right of the DE Checkpoint
    • Lane shared with the First Class/Premier line
    • After clearing security head to right towards C terminal. The concourse connector is before gate C2 on the right. It will bring you to the D/E side where UA departs from.
    • Observed hours that differ from TSA's hours: none

    Portland International Jetport (PWM)
    • The Pre-Check lane is located the main checkpoint (all gates)
    • Observed hours: Closed on Saturday morning. TSA said not enough staff or demand to keep it open off peak, but they will give an expedited card if the Pre lane is closed.


    Raleigh-Durham International Airport (RDU)
    • The Pre-Check lane is located at the Terminal 2 Checkpoint, on the far left side.
    • Observed hours that differ from TSA's hours: none

    Richmond International Airport (RIC)
    Pre-check lane for United passengers is located at main security entrance at the Concourse B to the far right.

    Rochester International Airport (ROC)
    Pre-check lane located at main security entrance

    Sacramento International Airport (SMF)
    • Precheck located at terminal A main security, to the right of the main security line. Terminal B PRE is in the works...supposedly.
    • When Pre isn't open, passengers should qualify for pre-Jr. which is laptops/liquids out, shoes/jackets on, metal detector only if showing PRE on their boarding passes.

    Saginaw, MI - MBS International Airport (MBS)
    Pre-Check lane located at main security entrance.

    Salt Lake City International Airport (SLC)
    • The Pre-Check lane for UA is located at Terminal One. Only open 5-8AM and 3:30 to 5pm at T1. The Terminal 2 checkpoint is open more hours and you can use either checkpoint and connect airside.
    • Observed hours that differ from TSA's hours: none

    San Diego International Airport (SAN)
    • The Pre-Check lane for UA is located at the T2 checkpoint (on the left hand side?)
    • Observed hours that differ from TSA's hours: ?

    San Francisco International Airport (SFO)
    • The Pre-Check lanes for UA are located at the Premier checkpoint in T3 (the one closest to the international terminal), along the far left wall of the checkpoint, at the security entrance nearest to gate 71 (in the middle of T3), and at T1 for any United Express flights departing from there.
    • Dedicated Pre lane now open at Terminal G (International). Located to far left as you face security. Morning hours only.
    • Premier checkpoint verifies eligibility at the beginning of the line by scanning the BP
    • Central T3 checkpoint verifies eligibility by confirming the PreCheck logo on the BP.
    • Observed hours that differ from TSA's hours: none

    San Jose (Mineta) International Airport (SJC)
    • The Pre-Check lanes for UA are located at Terminal A checkpoint (UA/AA/DL/US/VX terminal) along the far right side of the checkpoint.
    • Observed hours that differ from TSA's hours: None.
    • Site is listed as "Mineta San Jose International Airport" on TSA Website.

    San Juan, Puerto Rico Luis Muńoz Marín International Airport (SJU)
    • The Pre-Check lane is located in the Main Terminal at Checkpoint 4
    • Observed hours that differ from TSA's hours: reports of going thru as early as 4:15am on a Saturday

    Seattle-Tacoma International Airport (SEA)
    • There are Pre-Check lanes at all checkpoints at SEA except checkpoint 1 (which is only open very limited hours specifically for cruise ship pax). The closest checkpoint to the UA gates is checkpoint 2. All checkpoints at SEA are open 4am to 8pm except checkpoint 3 (center) which is open 24 hours. But PreCheck hours at #3 are limited to what's shown at the TSA website.
    • Observed hours that differ from TSA's hours: none

    Southwest Florida International Airport / Ft. Myers (RSW)
    • Pre-Check lane available at C Concourse (United/Delta)
      Hours unknown. May get Pre-Check "Lite" depending on demand.

    St. Louis - Lambert International Airport (STL)
    • The Pre-Check lane is located at Terminal 1, Concourse A
    • Observed hours that differ from TSA's hours: none

    Syracuse Hancock International Airport (SYR)
    • The Pre-Check lane is located to the far right, at the only security station, which is up the escalators. It is a dedicated lane and is full Pre-Check, liquids and laptops can stay in the bags.

    Tampa International Airport (TPA)
    • The Pre-Check lane is on the right, next to priority security lane.
    • Observed hours that differ from TSA's hours: none

    Topeka Regional Airport (FOE)
    • Airport participated in expedited screening- present BP to TDC for verification & show when going through WTMD

    Tucson International Airport (TUS)
    • Precheck located at entrance to concourse B.

    Tulsa International Airport (TUL)
    • Pre-check lane located at main security entrance


    Washington Dulles International Airport (IAD)
    • Pre-Check is located in the center of the departures level in the main terminal (behind District Chophouse)
    • If you do not get Pre-Check, you can still utilize the screening lanes adjacent to the Pre-Check lane. Those lanes feature one WTMD and one MMW scanner.
    • Observed hours that differ from TSA's hours: none

    Washington Ronald Reagan Washington National Airport (DCA)
    • United travelers can access the Pre-Check lane in Terminal C (South Pier). The entrance is located on the far right of the checkpoint.
    • Observed hours that differ from TSA's hours: Closes at 6:00pm



    West Palm Beach International Airport (PBI)
    • United travelers have access to Pre-Check at Terminal A/B Checkpoint.
    • According to TSA's hours Hours are 04:30AM - 06:00PM.



    This thread replaces the original Pre-Check thread.

    and the 2013 version: http://www.flyertalk.com/forum/unite...es-2013-a.html
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    TSA PreCheck for United Airlines Passengers [2014-15]

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    Old Aug 29, 2014, 4:31 pm
      #946  
     
    Join Date: Oct 2012
    Posts: 638
    Originally Posted by flyingnosh
    For me, the denials have been consistent, namely once per month. So far no denial yet in June, but I'm counting on it.
    Well, how about that. After writing this in June, I am now at 100% Pre. No more monthly denial. (Of course, I'm jinxing myself here...)
    flyingnosh is offline  
    Old Sep 17, 2014, 8:37 pm
      #947  
     
    Join Date: May 2012
    Location: Orange County, CA
    Programs: United GS, MM, Hyatt Globalist, Hilton Diamond
    Posts: 598
    No Pre Check 2 times in a row

    I've had my global entry valid for about 2.5 years now, and have had 100% pre check privileges since doing so. This week I've had 2 trips in a row this week (same reservation) where I haven't been eligible for pre check. Any know if there is possibly something wrong? I know it's not guaranteed, but twice in a row seems against the odds given that I've had 100% the previous 2 years.

    FWIW, I've got 125 segments this year, I think I had 165 segments last year, so it's not like I've been lucky with pre check in the past. The odds seem to be in my favor of getting pre check. I've also gotten it on non united flights as well 100%.

    Thanks in advance!!
    Chukiechz is offline  
    Old Sep 17, 2014, 8:41 pm
      #948  
    FlyerTalk Evangelist
     
    Join Date: Aug 2002
    Location: Bay Area, CA
    Programs: UA Plat 2MM; AS MVP Gold 75K
    Posts: 35,068
    Any chance your Known Traveler Number (KTN) was not in the ressies?

    If your KTN is in your MP profile, it will pick up automatically IF you book with your MP number. But if for some reason you don't book with your MP number (e.g., miles from someone else's account, travel agent, etc.), and later add the number, it doesn't know to add the KTN.

    I remember when I first got GE, I had to manually add my KTN to well over a dozen reservations.

    CO's systems.
    channa is offline  
    Old Sep 17, 2014, 8:45 pm
      #949  
     
    Join Date: May 2012
    Location: Orange County, CA
    Programs: United GS, MM, Hyatt Globalist, Hilton Diamond
    Posts: 598
    It's in my profile, and my profile was entered (got instant upgrade on B class), so I would assume it was all there. I did think of that, and just in case, I also went in manually and entered it into my reservation.

    Maybe I've just got a string of bad luck. Im flying DFW to IAH to SNA. Is it possible DFW doesnt have precheck so I didnt get it? It doesnt have the pre check on my houston to OC flight either though.
    Chukiechz is offline  
    Old Sep 17, 2014, 8:50 pm
      #950  
     
    Join Date: Oct 2013
    Location: ORD
    Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
    Posts: 5,594
    Check your profile data. There were some issues in the past with UA randomly changing birth dates, which impacts precheck. Haven't seen it come up recently. UA randomly changed my birth date to that of another traveler I had saved in my account. I called, they changed it back over the phone, and precheck worked again.
    JBord is offline  
    Old Sep 17, 2014, 8:53 pm
      #951  
     
    Join Date: Apr 2009
    Location: NYC
    Programs: UA GS, AA Gold, Marriott Gold
    Posts: 444
    Check your profile. My known traveler number was mysteriously deleted last week. I had to have an phone agent manually re-enter it to get it to stick.
    RJNYC is offline  
    Old Sep 17, 2014, 8:56 pm
      #952  
     
    Join Date: May 2012
    Location: Orange County, CA
    Programs: United GS, MM, Hyatt Globalist, Hilton Diamond
    Posts: 598
    I checked the birthday, and that wasn't it, but great suggestion!!!

    known traveler number is entered in my profile.

    Oh well, maybe United/TSA just doesnt like this reservation...
    Chukiechz is offline  
    Old Sep 17, 2014, 9:41 pm
      #953  
     
    Join Date: Jul 2005
    Location: ORD-LAS
    Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
    Posts: 4,419
    New York flight? For some odd reason, I don't get it 100% to and out of EWR and LGA.
    LASUA1K is offline  
    Old Sep 17, 2014, 10:41 pm
      #954  
     
    Join Date: May 2012
    Location: Orange County, CA
    Programs: United GS, MM, Hyatt Globalist, Hilton Diamond
    Posts: 598
    Originally Posted by LASUA1K
    New York flight? For some odd reason, I don't get it 100% to and out of EWR and LGA.
    Sna-iah-dfw

    And back.

    Maybe it's tsa's way of telling me to fly AA!!
    Chukiechz is offline  
    Old Sep 17, 2014, 10:58 pm
      #955  
    A FlyerTalk Posting Legend
     
    Join Date: Apr 2013
    Location: PHX
    Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
    Posts: 56,450
    Go to your reservation, "edit traveler information" and enter your KTN. Then reprint your boarding pass.
    Kacee is online now  
    Old Sep 17, 2014, 11:01 pm
      #956  
     
    Join Date: Mar 2013
    Location: BDL/NYC/BOS
    Programs: UA/*A Gold, Global Entry, Marriott Plat, Hilton+IHG Gold, Hertz PC, DL
    Posts: 1,752
    this happened to me previously and it seemed like an amtrak codeshare segment (ZFV-EWR) was the culprit. doesn't look like that was the case with you.
    riphamilton is offline  
    Old Sep 17, 2014, 11:18 pm
      #957  
     
    Join Date: Jan 2013
    Location: LA
    Posts: 1,281
    Do you happen to book through a company travel site like American express / concur? If so make sure its in that profile too. Sometimes it gets removed there even when your frequent flier number stays. Just a thought. Or like you said, just luck of the draw last two times.
    dank0014 is offline  
    Old Sep 18, 2014, 7:42 am
      #958  
     
    Join Date: Jun 2007
    Location: gggrrrovvveee (ORD)
    Programs: UA Pt, Marriott Ti, Hertz PC
    Posts: 6,091
    Technically, I believe it's random. I had 100% PreCheck for about 6 months, then no PreCheck on 3-4 trips in a row. After that, I've gotten PreCheck again every time since (maybe the last 18 months or so). There are reports of this happening for short durations of time, even for those with GE, as you and I have. It's certainly a pain when you don't get it, but I would guess you'll get it back soon enough.
    gobluetwo is offline  
    Old Sep 21, 2014, 1:38 am
      #959  
     
    Join Date: Feb 2005
    Location: So Cal
    Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
    Posts: 5,560
    Originally Posted by dank0014
    Do you happen to book through a company travel site like American express / concur? If so make sure its in that profile too. Sometimes it gets removed there even when your frequent flier number stays. Just a thought. Or like you said, just luck of the draw last two times.
    Timely post. Are people having problems with TT numbers transferring across from reservations booked in Concur? My companies travel system is Concur and recently I've noticed that my TT number is not making it into my reservations automatically. I have confirmed that it is in both my UA profile and Concur profile. I have flown other airlines recently, booked thru Concur, and haven't had an issue. But, it's unclear if the TT number is actually being transferred from Concur, or if it is automatically picked up by the airline system because it is present in my FF profile on that airline.

    So, trying to figure out if it is:
    • A general Concur problem
    • A Concur problem specifically related to UA
    • A problem with my companies specific implementation of Concur
    jasonvr is offline  
    Old Sep 23, 2014, 3:05 pm
      #960  
     
    Join Date: May 2012
    Location: Orange County, CA
    Programs: United GS, MM, Hyatt Globalist, Hilton Diamond
    Posts: 598
    update, 3 in a row now being denied precheck. Is there anyone I can call about this? Or should I wait until its like 5?
    Chukiechz is offline  


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