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FlyerTalk Forums Thread Wiki: Heads Up: SQ Awards Booked Through Reservations Only (Not Online)Starting 13-DEC-2013
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Quote:
Originally Posted by UA Insider View Post
Hi everyone,

I wanted to give you an early heads up about an upcoming change to the Star partner award availability you see displayed online. Singapore Airlines and United have agreed to remove Singapore Airlines inventory from our award flight search results on united.com and on the United Mobile App. This will take effect starting tomorrow, December 13, You will still to be able to book and change award reservations involving Singapore Airlines by calling our reservations lines.

Please let me know if you have any clarifying questions, and Iíll do my best to answer them.

Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
The fee for non-premier to book awards through the call center will NOT be waived as per:
Quote:
Originally Posted by UA Insider View Post
As most have you has suspected, unfortunately we're not waiving the booking fee. The simple reason--and this is a consistent policy across all airlines which are not yet online--is that there is substantial additional work required to price and ticket these awards in our contact centers.

Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
This is currently the policy

Update: SQ's statement on the recent change:

Quote:
Originally Posted by SQ
Each Star Alliance member carrier may choose how to fulfill such redemptions differently, which we have no influence over.

For example, some Star carriers may choose to allow their respective frequent flier programme members access to redemption online or offline, depending on their respective platforms.
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Old Oct 27, 13, 8:15 am   #1
LTH
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Heads Up: SQ Awards Booked Through Reservations Only (Not Online)Starting 13-DEC-2013

I see availability on a SQ flight from FRA-JFK using the ANA tool. But the same flight does not show up using United's award search tool. Does this mean the flight can't be booked with UA miles? Thanks.
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Old Oct 27, 13, 8:19 am   #2
  
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Originally Posted by LTH View Post
I see availability on a SQ flight from FRA-JFK using the ANA tool. But the same flight does not show up using United's award search tool. Does this mean the flight can't be booked with UA miles? Thanks.
If you can find availability using one of the tools and can't book it on UA's website, call in to book.
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Old Oct 27, 13, 8:39 am   #3
  
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Pretty sure SQ blocks their partners (including UA mileageplus) from booking Biz/First/Suites class awards on their international routes using their longhual equipment. Only exceptions is SQ allows J awards on their regional intra-asia flights with the regional Biz seats.
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Old Oct 27, 13, 8:45 am   #4
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Originally Posted by dchen2 View Post
Pretty sure SQ blocks their partners (including UA mileageplus) from booking Biz/First/Suites class awards on their international routes using their longhual equipment. Only exceptions is SQ allows J awards on their regional intra-asia flights with the regional Biz seats.
I'm looking for an economy seat. Do they block those from UA flyers?
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Old Oct 27, 13, 8:48 am   #5
  
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Originally Posted by LTH View Post
I'm looking for an economy seat. Do they block those from UA flyers?
Nope. Y is fine with UA miles
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Old Oct 27, 13, 5:01 pm   #6
LTH
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Called an agent but she couldn't find any available seats for redemption, while ANA shows availability. Has anyone experienced this? I'm looking at FRA-JFK on SQ26 on January 4, 14.
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Old Oct 27, 13, 6:31 pm   #7
  
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I have looked for award availabilty for SQ26/25 for a long time. While I've found FRA-SIN numerous times, never have I been able to find FRA-JFK. I wouldn't be surprised if UA blocked this flight, seeing that you are able to find it on ANA but not thru MP.
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Old Oct 27, 13, 6:59 pm   #8
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Originally Posted by LTH View Post
Called an agent but she couldn't find any available seats for redemption, while ANA shows availability. Has anyone experienced this? I'm looking at FRA-JFK on SQ26 on January 4, 14.
That flight definitely has 2+ Y Award Seats available.

For tips on dealing with Agents, who may claim otherwise, please see http://Help.KVSTool.com/#AgentSaysNo

[KVS Availability Tool 7.3.0/Diamond - Awards/StarAlliance/JP-ANA-SP1]
Code:
FRA  Frankfurt Metro / Intl DE = FRA HHN [EDDF]
JFK  New York John F Kennedy Intl NY US [KJFK]
SAT  04 Jan 2014 | 2 Seats

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -------------
SQ         26      FRA   08:20     JFK   11:05     388  0   FS~  CS~  YS+
UA         118     FRA   08:45     EWR   12:20     752  0   FS/  CS-  YS-
LH         400     FRA   10:55     JFK   13:35     744  0   FS-  CS-  YS-
UA         51      FRA   11:05     EWR   14:10     764  0   FS/  CS-  YS-
LH         402     FRA   13:35     EWR   16:10     744  0   FS-  CS-  YS-
LH         404     FRA   17:25     JFK   20:20     744  0   FS-  CS-  YS-
[KVS Availability Tool 7.3.0/Diamond - Awards/SQ]
Code:
FRA  Frankfurt Metro / Intl DE = FRA HHN [EDDF]
JFK  New York John F Kennedy Intl NY US [KJFK]
SAT  04 Jan 2014 | 2 Seats

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -------------------------------------
SQ         26      FRA   08:20     JFK   11:05     388  0   FA+ FM+ FS@  CA+ CM+ CS@  YA+ YM+ YS+
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Old Oct 27, 13, 10:33 pm   #9
LTH
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Quote:
Originally Posted by KVS View Post
That flight definitely has 2+ Y Award Seats available.

For tips on dealing with Agents, who may claim otherwise, please see http://Help.KVSTool.com/#AgentSaysNo

[KVS Availability Tool 7.3.0/Diamond - Awards/StarAlliance/JP-ANA-SP1]
Code:
FRA  Frankfurt Metro / Intl DE = FRA HHN [EDDF]
JFK  New York John F Kennedy Intl NY US [KJFK]
SAT  04 Jan 2014 | 2 Seats

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -------------
SQ         26      FRA   08:20     JFK   11:05     388  0   FS~  CS~  YS+
UA         118     FRA   08:45     EWR   12:20     752  0   FS/  CS-  YS-
LH         400     FRA   10:55     JFK   13:35     744  0   FS-  CS-  YS-
UA         51      FRA   11:05     EWR   14:10     764  0   FS/  CS-  YS-
LH         402     FRA   13:35     EWR   16:10     744  0   FS-  CS-  YS-
LH         404     FRA   17:25     JFK   20:20     744  0   FS-  CS-  YS-
[KVS Availability Tool 7.3.0/Diamond - Awards/SQ]
Code:
FRA  Frankfurt Metro / Intl DE = FRA HHN [EDDF]
JFK  New York John F Kennedy Intl NY US [KJFK]
SAT  04 Jan 2014 | 2 Seats

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -------------------------------------
SQ         26      FRA   08:20     JFK   11:05     388  0   FA+ FM+ FS@  CA+ CM+ CS@  YA+ YM+ YS+
Thanks. Does this mean UA should have access to these seats? IIRC, UA is blocked from SQ C/F class seats, but I don't recall Y seats being blocked. Correct?
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Old Oct 27, 13, 10:34 pm   #10
  
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Quote:
Originally Posted by FelixB View Post
I have looked for award availabilty for SQ26/25 for a long time. While I've found FRA-SIN numerous times, never have I been able to find FRA-JFK. I wouldn't be surprised if UA blocked this flight, seeing that you are able to find it on ANA but not thru MP.
Didn't UA claim that it no longer does Starnet blocking about a year or so ago?
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Old Oct 27, 13, 10:47 pm   #11
  
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Originally Posted by STS-134 View Post
Didn't UA claim that it no longer does Starnet blocking about a year or so ago?
I think so but I would not be surprised if there was not some kind of blocking still in place!
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Old Oct 28, 13, 10:15 pm   #12
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I called the agent and asked them to do a "long sell", as suggested by KVS FAQ page. That didn't work. The agent tried looking up for seats under the internet and the internal system, and neither showed availability. I felt scammed
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Old Oct 28, 13, 10:40 pm   #13
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Originally Posted by dchen2 View Post
Pretty sure SQ blocks their partners (including UA mileageplus) from booking Biz/First/Suites class awards on their international routes using their longhual equipment. Only exceptions is SQ allows J awards on their regional intra-asia flights with the regional Biz seats.
actually you can book J awards with LH M&M miles on SQ's longhaul routes with their new Biz class.
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Old Oct 29, 13, 12:08 am   #14
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Originally Posted by LTH View Post
Thanks. Does this mean UA should have access to these seats? IIRC, UA is blocked from SQ C/F class seats, but I don't recall Y seats being blocked. Correct?
Correct on both counts.

Quote:
Originally Posted by LTH View Post
I called the agent and asked them to do a "long sell", as suggested by KVS FAQ page. That didn't work. The agent tried looking up for seats under the internet and the internal system, and neither showed availability.
If the Agent tried looking for Availability, then they were not doing a Long-Sell.

Quote:
Originally Posted by LTH View Post
I felt scammed
You may wish to try calling back and asking for a supervisor.
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Old Oct 29, 13, 12:16 am   #15
  
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Quote:
Originally Posted by dchen2 View Post
Pretty sure SQ blocks their partners (including UA mileageplus) from booking Biz/First/Suites class awards on their international routes using their longhual equipment. Only exceptions is SQ allows J awards on their regional intra-asia flights with the regional Biz seats.
You can also book regional flights in F as well. I flew MNL-SIN yesterday in XF on a 773 with suites in F using UA miles.

Somehow the contents of a whole bottle of Dom disappeared during the flight . . .
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