UA.com Begins Instant Ticketing?
Sep 23, 2013, 9:00 pm
#1
Original Poster
Join Date: Oct 2008
Location: SFO
Programs: UA 1K, AA Plat Pro, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 838
UA.com Begins Instant Ticketing?
Just went to book a flight. Went to my reservations page, selected the reservation, and the tickets had been issued -- in under 30 seconds. Is this new?
Sep 23, 2013, 9:02 pm
#2
Join Date: Jun 2005
Posts: 4,645
My experience, including recently, is that it seems to be a queue-based process with variable throughput time.
Sometimes, I've had it happen quickly (a few minutes) and other times it takes hours or even days.
Sep 23, 2013, 11:14 pm
#7
FlyerTalk Evangelist
Join Date: Jan 2009
Location: London & Sonoma CA
Programs: UA 1K, MM *G for life, BAEC Gold
Posts: 10,220
What do they do in the intervening period? Do the yave thousands of clerks with quill pens checking the reservations for errors? Because surely if it's computer based, the ticketing would be instantaneous.
Sep 23, 2013, 11:58 pm
#10
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,910
It seems to depend on time of day and load. I remember ticketing several reservations on Christmas Day last year and they seemed to ticket instantly though I think it was more of a load issue. Just issued three tickets and it took 20 minutes for tickets to issue.
Sep 24, 2013, 12:13 am
#12
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,593
Sep 24, 2013, 1:15 am
#13
Join Date: Dec 2004
Posts: 2,866
Means nothing. A family member was travelling to Europe and a friend tried to duplicate the first half of reservation. Even though the friend had an United "confirmation" number, she was never ticketed. When she tried to check-in she found she had a problem. No ticket. I check the rez many times a week, but a person who flies a few times a year may not realize that a United "confirmation" number is not a confirmation. I was on vacation at the America's cup, and it took a lot of legal work, including letters to United counsel and a trip to the business office at SFO to resolve the matter.
It took a lot of time out of my vacation to resolve, but I a grateful to the United staff who corrected the problem. But beware, a United confirmation number means nothing.
It took a lot of time out of my vacation to resolve, but I a grateful to the United staff who corrected the problem. But beware, a United confirmation number means nothing.
