Hendo5698

I had a previous flight that was flown two months ago. It was ORD to JED round trip all booked in unrestricted fare C class. We booked this through a travel agent and had to change the return date. Instead of changing the original ticket they cancelled the return flight and booked a new return. The issue with this is that it changed the fares for the outbound flight, the original flight costed $11,500, the new return flight the agent booked was $6500. This seemed to not be an issue until the refund from United posted, it was only $3100! I have called the united refund department several times and they state there is nothing they can do, so now the ticket costed $15,000! Our company has several elites, two 1k's and a few other 2P's. Is there anything I can do to try to get the cost down for that original flight?

ryan182

Yeah, but not from UA this was 1000% your TAs fault. Tell then you expect them to refund the difference. If they don't, get a new TA. Actually I'd do that regardless.

aacharya

Sounds like an issue with your travel agent's competence.

It would have been best to cancel and reissue.

Hendo5698

I completely agree with my travel agent's competence, they obviously screwed up. They will not be used by our company anymore. I am pretty upset about this issue, since it happened to two of us traveling together. Demanding $6000 from the TA in our small town would probably put them out of business. I guess we will just have to eat the cost and move on, not using them anymore. I was just not sure if United would do anything about it.

jspira

I'm not sure you should be thinking about whether the TA might go out of business if you make a claim against them (it's nice of you but unnecesary) and, further, this is why companies have E&O insurance. I would hope that TAs have some kind of insurance for mistakes like this.

ryan182

The repercussions of correcting their error is a them problem, further if a 6000 mistake puts them out of business then it's provably a good thing and you would be just be speeding up the inevitable.

mgcsinc

Why should your company stomach their $6,000 error?