3rd leg of upgraded trip - No U/G, no waitlist
Sep 11, 2013, 5:56 pm
#1
Original Poster
Join Date: Dec 1999
Location: Atlanta, GA, USA
Posts: 181
3rd leg of upgraded trip - No U/G, no waitlist
Flying ATL-IAD-NRT-BKK tomorrow and booked in W to make it upgradeable. At booking, only IAD-NRT was confirmable, but I thought I had a good shot based on status.
I checked in online and do not appear on the waitlist so called 1K desk. 'There is a glitch in the system, we cannot put you on the waitlist, check with the gate at Narita.' Of course y'all can tell what will happen next - others will clear while I am in the air to NRT and 'my seat' will have gone to someone lower on the pecking order.
Good luck to them, and I do not begrudge them, but what in the world is going on?
I checked in online and do not appear on the waitlist so called 1K desk. 'There is a glitch in the system, we cannot put you on the waitlist, check with the gate at Narita.' Of course y'all can tell what will happen next - others will clear while I am in the air to NRT and 'my seat' will have gone to someone lower on the pecking order.
Good luck to them, and I do not begrudge them, but what in the world is going on?
Sep 11, 2013, 6:06 pm
#3
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,777
.... 'There is a glitch in the system, we cannot put you on the waitlist, check with the gate at Narita.' Of course y'all can tell what will happen next - others will clear while I am in the air to NRT and 'my seat' will have gone to someone lower on the pecking order. .....
Without knowing the cause of the issue it is comment on the problem.
Sep 11, 2013, 7:54 pm
#9
Join Date: May 2012
Programs: UA IK, Hyatt Plat, Avis PP
Posts: 225
Agreed HUCA but the NRT-BKK doesn't usually open far in advance. You should be able to get on the waitlist at the NRT lounge without much problem. Worst part would be all that time from IAD-NRT just thinking about it.
Sep 11, 2013, 9:09 pm
#11
Join Date: Feb 2008
Location: Honolulu / DC
Programs: UA 1K /2mm / Marriott Lifetime Titanium , Hilton Diamond
Posts: 1,051
I've had this happen several times (usually on NRT outbounds). More than once, the 1k desk agent has called the airport and had me (or MS CMCULP) manually added to the UG list, sometimes with instant clearing. They are always stumped by what is happening... as you are. Agree - keep calling.
Glitches continue to perplex...
Glitches continue to perplex...