dchen2

Hi, I tried searching and googling but wasn't able to find an answer so I am posting a new thread.

I have a $200 credit from a canceled non-refundable flight ($350-150 change fee) and another $300 credit from a second canceled flight ($450-150 change fee). Both are United tickets.

I have a trip coming up that will cost $700 on United and was wondering if I can apply both canceled tickets towards my new flight so I can use the $500 of travel credits in one go I can't figure out a way on United.com.

Unfortunately if I book the new RT ticket as 2 one ways, each one way will price out at a $800 M fare for a combined cost of $1600 so I'd like to book the new trip as a RT and preferably use up both my travel credits in one shot.

Thanks!

emcampbe

You can't use two canceled tickets to buy one new one. Basically, when you cancel a ticket, they remove the itinerary from it and allow you to add a new one using the funds you originally paid, once you pay the change fee. It will be the same PNR. The only way to use the credit for a single round trip is to break it into two one ways, but sounds like it won't work for you in this trip.

Also, note the way it works now is the change fee has to be paid in new money, and will allow you to use the full amount of the credit. PMUA, the change fee was taken out if the credit, leaving you with less credit, but requiring no new money to be paid. So your first credit isn't $200 (for $350 minus the $150 fee), it will be a $350 credit that you can access once you pay the change fee.

Also don't forget that credit will expire one year from the date of original issue. - so take that into account when deciding which credit to use. Also note that since using credit is essentially a re-issue of an existing ticket, you won't be able to make a free change within 24 hours.

Often1

On this particular new itinerary, the difference will only be $100 in cash outlay. OP is buying a $700 ticket. The maximum credit he can effectively use is $550 (presuming he's got a credit from a ticket before the change penalty was raised). He's got a $450 credit, so he will need to kick in $250 instead of $150.

WineCountryUA

$250 plus the new money change fee (which the OP appears to be aware of).

dchen2

Darn, I was hoping the two credits could be combined. Oh well, it would have been too good to be true since this would increase the utilization of canceled non-refundable tickets..

WineCountryUA

In this case, don' believe there was a conspiracy to prevent the use of cancelled tickets -- but a simple limitation of the method use (reuse of existing PNR) to access the credit.

Pat Plus

Just curious - the old UA would let you combine credits as long as you had the 016 ticket numbers. In other words, they'd build a new PNR, and then use leftover funds from old tickets in order to ticket the new itinerary. Are we saying that this method no longer works? I understand that the web site does reuse PNRs, but would an agent be able to construct a new PNR and then reuse old tickets?

WineCountryUA

That is what I have been told.

dchen2

Yep, I called into the 1k desk and they confirmed they can only exchange 1 old ticket per new issued ticket. So I ended up using my $300 canceled ticket credit first and will save my 2nd $200 credit for a rainy day.