Jul 12, 2013, 12:34 pm
Last edit by: edcho
7/12/2013 @ 1:16 AM ET - Post 1 - An tweet noticed by penner42 in regards to "a new rewards experience" coming to MileagePlus members. Direct link for tweet post is here and for Facebook is here.
7/12/2013 @ 2:33 PM ET - Post 179 - An update by UA Insider telling us to hang tight.
Note: The Mercedes-Benz offer for Premier members is NOT related to this.
7/12/2013 @ 2:33 PM ET - Post 179 - An update by UA Insider telling us to hang tight.
Hi everyone,
Wanted to jump in here and let you know that we are indeed looking ahead to an announcement about new reward opportunities for MileagePlus members—over and above what you’ve seen already this week. I’ll ask that you sit tight for the next few days, but rest assured you can expect full details from me the minute we go live. And while I know you’ll give us honest feedback (as always), I do believe this is something to look forward to :-).
Aaron Goldberg
Sr. Manager – Customer Experience Planning
United Airlines
Wanted to jump in here and let you know that we are indeed looking ahead to an announcement about new reward opportunities for MileagePlus members—over and above what you’ve seen already this week. I’ll ask that you sit tight for the next few days, but rest assured you can expect full details from me the minute we go live. And while I know you’ll give us honest feedback (as always), I do believe this is something to look forward to :-).
Aaron Goldberg
Sr. Manager – Customer Experience Planning
United Airlines
New rewards experience coming
Jul 12, 2013, 11:34 am
#166
Join Date: May 2004
Location: OAK
Programs: UA Gold MM / AS MVP Gold
Posts: 2,504
Many of us are already ready to jump ship over the PDQ "enhancement," so maybe this latest annoucement will make the decision easier for some of us. Unforunately, Smisek and his team know that the US Airline market is an oligopoly now, so many of us don't have anywhere to run. With the recent approval of the US/AA merger, it is only going to get worse.
The end result of all these "enhancements" will be that I will just be flying less often. If flying is less enjoyable, I'll probably spend my cash elsewhere rather than racking up 100,000 miles annually on United every year. And if I do fly, it will probably be on international carriers where at least the in-flight experience is more enjoyable.
The end result of all these "enhancements" will be that I will just be flying less often. If flying is less enjoyable, I'll probably spend my cash elsewhere rather than racking up 100,000 miles annually on United every year. And if I do fly, it will probably be on international carriers where at least the in-flight experience is more enjoyable.
Last edited by amartin1979; Jul 12, 2013 at 12:17 pm
Jul 12, 2013, 11:35 am
#167
Join Date: May 2012
Programs: UA IK, Hyatt Plat, Avis PP
Posts: 225
I heard it was a latex gimp suit for 1k's. gag ball and everything. UA can tie us to the seat and beat us into submission.
Jul 12, 2013, 11:36 am
#168
Join Date: May 2005
Programs: Million Miler, 1K - Basically spend a lot of time on planes
Posts: 2,202
"We're working to keep you connected across the globe with satellite Wi-Fi, now on 50+ aircraft, with more to come this year. #unitedprogress"
The marketing PR folks goal is to spin things to look good for customers. They manage to make the wifi installations look slow for no reason. Who not write
"We're working to keep you connected across the globe with satellite Wi-Fi, now adding wifi to over 30 aircraft per month. #unitedprogress"
To most customers, they see most airlines having it on almost all aircraft in the US. Just yesterday US Airways press release announced they had wifi on over 90% of the fleet, so 50 sounds small, and then the "more to come this year" makes it sound like they have stopped, but will add more later in the year"
Jul 12, 2013, 11:38 am
#169
Join Date: Oct 2005
Programs: UA 1K, Hertz 5*, IHG RA, Hyatt Diamond, Amex Plat, SPG Gold
Posts: 717
I'm probably in the minority but I actually wouldn't mind fuel surcharges if it means keeping the award charts the same vs massive devaluation.
Jul 12, 2013, 11:40 am
#170
Join Date: Feb 2011
Location: DEN
Programs: United Premier 1K, Marriott Platinum, Frontier, Delta, Hertz Gold, National Emerald Club
Posts: 928
Preparing for pain.
But, if it is just a Mercedes ploy, and that's it. I will also say that I've overreacted . . . based on experience.
But, if it is just a Mercedes ploy, and that's it. I will also say that I've overreacted . . . based on experience.
Jul 12, 2013, 11:40 am
#171
Join Date: Sep 1999
Location: SF Bay Area
Programs: UA 1K MM, Accor Plat, Htz PC, Natl ExEm, other random status
Posts: 2,876
You might, rabbit, you might...
Jul 12, 2013, 11:43 am
#172
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
So this thread is now at 171 posts, virtually all of them negative. An excellent marketing case study on how not to handle a program change.
Jul 12, 2013, 11:46 am
#173
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Be afraid, be very very afraid
Jul 12, 2013, 12:02 pm
#174
FlyerTalk Evangelist
Join Date: Feb 2004
Location: Where I'm at
Programs: UA 1P 1MM, Hyatt Globalist
Posts: 21,737
Jul 12, 2013, 12:14 pm
#175
Join Date: Feb 2011
Programs: HHonors diamond, Hyatt Diamond, SPG Gold, UA Silver, Marriott Silver
Posts: 280
TPG seems to think the big announcement is the mercedes partnership..Hope that is the only change!
Jul 12, 2013, 12:17 pm
#176
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,893
Apropos of nothing, united.com has some really interesting perspectives on its partners' schedules.
A FRA-BKK flight that according to the award search display is a 747 becomes an A340-600 on a reservation after ticketing (and is really an A346, according to the carrier's own inventory and seat map).
A HKG-BKK flight that according to the award search display is a 747 becomes an A380-800 on a reservation after ticketing (and is really a 747, according to the carrier's own inventory and seat map).
A FRA-BKK flight that according to the award search display is a 747 becomes an A340-600 on a reservation after ticketing (and is really an A346, according to the carrier's own inventory and seat map).
A HKG-BKK flight that according to the award search display is a 747 becomes an A380-800 on a reservation after ticketing (and is really a 747, according to the carrier's own inventory and seat map).
Jul 12, 2013, 12:27 pm
#177
Join Date: Jul 2010
Location: WAS
Programs: UA Silver, Marriott Titanium, Nexus, GE
Posts: 2,123
Go take a browse at the AC board for a while. The surcharges are so large that they can often be half the cost of an economy ticket for a Y redemption, and as much as a full Y ticket for a C redemption. Fuel surcharges make the miles next to worthless. I'd take a modest devaluation over fuel surcharges.
Jul 12, 2013, 12:28 pm
#178
Ambassador: Alaska Airlines
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Keep in mind, "New Rewards Experience" is the tagline for whatever they have up their sleeve, increasing award levels is not a "New Rewards Experience". So it is highly unlikely a standard run of the mill 5-15% inflation of the award chart.
Jul 12, 2013, 12:33 pm
#179
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Hi everyone,
Wanted to jump in here and let you know that we are indeed looking ahead to an announcement about new reward opportunities for MileagePlus members—over and above what you’ve seen already this week. I’ll ask that you sit tight for the next few days, but rest assured you can expect full details from me the minute we go live. And while I know you’ll give us honest feedback (as always), I do believe this is something to look forward to :-).
Aaron Goldberg
Sr. Manager – Customer Experience Planning
United Airlines
Wanted to jump in here and let you know that we are indeed looking ahead to an announcement about new reward opportunities for MileagePlus members—over and above what you’ve seen already this week. I’ll ask that you sit tight for the next few days, but rest assured you can expect full details from me the minute we go live. And while I know you’ll give us honest feedback (as always), I do believe this is something to look forward to :-).
Aaron Goldberg
Sr. Manager – Customer Experience Planning
United Airlines
Jul 12, 2013, 12:34 pm
#180
Join Date: Oct 2006
Location: ANP
Programs: UA 1k, Marriott Plat, HH gold, Avis/Hertz Pres
Posts: 1,408
on flights that UAL serves with other *A flights, only redemption on UA. No more Premium cabin redemptions on other *A.
BUT saver awards will not increase by 1 seat per flight on UA
BUT saver awards will not increase by 1 seat per flight on UA