"There's too many of you to do a beverage service"
May 29, 2013, 8:27 am
#61
Join Date: Apr 2003
Programs: UA *G 1MM LT United Club & Global Entry
Posts: 2,756
Pre-departure beverage service is a published benefit of United First: http://www.united.com/web/en-US/cont...ght/first.aspx
I have found that pmCO crews are better about PDB and giving you a choice of beverage as it was always their airlines policy, while with the pmUA crews the practice was the water/OJ tray.
Old habits die hard it seems.
SunLover
I have found that pmCO crews are better about PDB and giving you a choice of beverage as it was always their airlines policy, while with the pmUA crews the practice was the water/OJ tray.
Old habits die hard it seems.SunLover
May 29, 2013, 9:20 am
#62
Join Date: Sep 2011
Location: IAH
Posts: 362
As someone who has flown 120K for the last 6 years on UA (based out of ORD), I have a different perspective. I've found about the same percentage of pmCO and pmUA flight attendants to offer poor service. Or good service. Probably even depends up on the day I run into them.
In fact -- and I know it's blasphemy in this forum -- if you pushed me further its my perception that the pmCO crews have been more pleasant overall than the pmUA crews. Though I do agree with the previous post that the pmCO attendants do tend to disappear after the main service more than pmUA. Not that it matters for me cause I usually just try to sleep.
All this shows me is that there's no cut and dry rule about one crew being better than the other.
In fact -- and I know it's blasphemy in this forum -- if you pushed me further its my perception that the pmCO crews have been more pleasant overall than the pmUA crews. Though I do agree with the previous post that the pmCO attendants do tend to disappear after the main service more than pmUA. Not that it matters for me cause I usually just try to sleep.
All this shows me is that there's no cut and dry rule about one crew being better than the other.
May 29, 2013, 9:43 am
#63
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If people on the MP forum stopped mentioning Smisek and blaming the "other" half of the merger for all the issues they face when flying UA there would be no more UA forum. It's a great place to come to catch a whole bunch of people acting like spoiled kids who've had their favorite toy taken away
May 29, 2013, 12:56 pm
#65
Join Date: Nov 2006
Location: FLL
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Today on my flight to Seattle (which was delayed almost 2 hours), I was seated in First Class and asked for a Diet Coke after giving my coat. I was told "There's too many of you to do a beverage service" on a 737. She had plenty of time to talk with her colleague in the galley. Very pathetic.
May 29, 2013, 1:09 pm
#66
Join Date: Sep 2006
Location: San Diego
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Predeparture drinks were usual in CO domestic premerger, while usually my UA domestic firsts were just water or juice. But can't we just have any discussion about UA's problems without that crap?
FTF
May 29, 2013, 1:29 pm
#67
Original Poster
Join Date: Aug 2008
Location: Chicago
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Posts: 477
May 29, 2013, 5:18 pm
#68
Join Date: Jun 2006
Location: san francisco
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If you fly an airline based in Western Europe even twice you know that the airlines based in the USA have terrible service. Whether it's a matter of training, environment, union demands ... I don't know how the FAs look themselves in the mirror when they spend 50% of a flight chatting with each other. There is no work ethic there at all. Out of 600 flights in the last 30 years, I have encountered probably three dozen FAs who truly do a professional job. The rest of them are too busy yapping to do much more than the minimum, and I generally fly up front. There's no way that management is unaware of the problem but I'd like to know the reason that nothing is done about it.
May 29, 2013, 5:42 pm
#69
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+1
i just had outstanding service from two sCO IAH based FAs. i dont associate good or bad service with one segment of the combined airline, that comes down to the individual and the attitude they bring to their job.
now, technology (or lack thereof) on the other hand, i blame squarely on sCO
i just had outstanding service from two sCO IAH based FAs. i dont associate good or bad service with one segment of the combined airline, that comes down to the individual and the attitude they bring to their job.
now, technology (or lack thereof) on the other hand, i blame squarely on sCO
May 29, 2013, 9:15 pm
#70
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Pre-departure beverage service is a published benefit of United First: http://www.united.com/web/en-US/cont...ght/first.aspx
I have found that pmCO crews are better about PDB and giving you a choice of beverage as it was always their airlines policy, while with the pmUA crews the practice was the water/OJ tray. Old habits die hard it seems.
SunLover
I have found that pmCO crews are better about PDB and giving you a choice of beverage as it was always their airlines policy, while with the pmUA crews the practice was the water/OJ tray.
Old habits die hard it seems.SunLover
A different pmUA flight I was told to step outside of the rear (777) galley becuase I'm not allowed to congregate... Now forgive my English but how does 1 person congregate? Of course the brilliant woman had me stand next to the bathroom line with 4 other people.
Not to give anyone a free pass the pmCO crews did disappear on 2-3 segments.
My observation: Things are just as screwey as they have been.
May 29, 2013, 9:59 pm
#71
Join Date: Dec 2012
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May 29, 2013, 11:18 pm
#72
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This does not sound unusual and is probably within procedure. If the flight was already 2 hours late, they want to board as quickly as possible and serving pre-departure drinks in F on a 737 delays boarding because it blocks the aisle. The might do it on a 757 because it loads at door 2 and F passengers turn left and Y passengers turn right but 737s load at door 1 and everyone has to file past F. I assume they managed to serve drinks after takeoff.
If the FA is willing to do it they can certainly do it, not to mention since this is a single aisle plane, it will always back up anyway for pax to stow their luggage in the overhead bins. The FA could just ask the next pax that step in the plane to wait for just a minute so that he/she can serve two pax at a time.
Remembered all FA are trained to do this kind of job in a small confined space ! They were even trained to serve in turblence, not unless the pilot tell them they must be seated !
May 30, 2013, 3:59 pm
#73
Join Date: May 2005
Programs: AAdvantage Gold, Milage Plus, Delta Skymiles, BA Executive Club
Posts: 61
If the OP is complaining about not getting a PDD, I say get over it . However if the FA was rude or condescending when she told him no PDD Then by all means report her.
Pre-departure drinks are nice but certainly not essential to my enjoying a flight.
Pre-departure drinks are nice but certainly not essential to my enjoying a flight.
May 30, 2013, 5:59 pm
#74
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Your forgetting one important thing: You're supposed to be offered a PDB. If you don't want one fine but I most likely do.
May 30, 2013, 7:42 pm
#75
Join Date: May 2011
Location: SFO
Programs: UA 1K
Posts: 721
You got a beverage MRY-SFO? I used to fly that all the time and can't recall ever getting a drink.
