LarkSFO

140,000 miles for R/T CX F SFO - HKG is a pretty attractive use of AS miles...

burlax

You have to keep in mind that the responders were, for the most part, kettles. FFs may very well have a different view.

Kacee

+1

I'm SFO based and switched to Continental after being elite with UA for many years because I just got sick and tired of the "can't do" attitude. Really liked Continental. Much friendlier and the CS reps always managed to change my tickets without charging fees or higher fares. Then the merger, and I'm right back from where I fled. Sigh. The Continental bashing on this forum is, imo, totally unfounded.

5khours

+1. In the words of JD Power themselves:; "Awards and performance ranking are based on numerical scores, and not necessarily on statistical significance."

A useless survey.

uastarflyer

Re bolded (bolding mine), I call BS.

BF263533

At Enterprise, you get what you pay for. The last time I rented Hertz, I reserved and paid for a full size, they told me I had to wait several hours for my full size, so I took the compact. AT Hertz, you get less than you pay for.

I did not fly much United, but in in the final 8 years CO was pretty bad, and that is from a CO million miler. I stopped flying CO for about 9 years when Larry Kellner told me that he was a million miler on American, but would not give the recognition to the CO flyers.

On my last 4 1/2 hour UA flight they had three Jim Beam Blacks because someone drank one on the previous flight. I was lucky enough to get one pre-flight, and one in-flight. Then on this 60% full flight, they ran out of all whiskey. They had the cheap Canyon Road wine. Delta did better when it was in bankruptcy.

But I would have to say, the cabin crew was excellent on all four flights.

garykung

+1 In fact, a lot of travelers choose airlines not based on this kind of surveys, but:

- Fees
- FFPs
- Network
- Price
- Choices

Seriously, even the products which Consumer Report graded "Not Recommended", there are still people buying those products.

So I wouldn't pay a lot of attention on the score and ranking, but the actual experience instead.

fireworksboy

Next time you're about to lose miles because of expiration, call me. Seriously? Never took a AS flight that departed on time? Ever?

I understand the desire to stand up for UA but geez.

UA-NYC

You may not be that familiar with mitchmu - he is anything but a stand-up guy for all things UA, trust us

bob_the_d

because i think we have to. i don't have numbers, but recently i'm seeing a lot of articles talking about the economy recovering and travelers (both business and leisure) increasing. meanwhile i also see threads talking about fleet sizes (not just UA, but industry wide and not just number of planes, but size of planes). as a casual observer it would lead me to think that we kind of have to buy whatever's around. more travelers, less seats. i do notice when i book nowadays i'm always finding my planes fuller than i did, say, five years ago. it's all anecdotal, but that's just the sense i'm getting. is it obnoxious UA's service has gone down? of course it is. but i still have to get to where i'm going.

FlyWorld

True but I find myself severely cutting discretionary travel due to hassles and cost. It is not fun anymore.

FlyWorld

Seriously. Read my history. If you think I am a fan of the CO regime that took over UA, you are seriously astray in that judgement.

Not one AS flight on time. Ever.

And, don't get me started on the "prayer service" included with each seat.

Granted, my AS experience is > 10 years ago. Maybe they got better?

I stopped flying them after they killed 200 or so people to save money on maintanance and the investigation of that incident uncovered widespread lying and non-compliance with safety regulations.

Killing passengers to line your pockets with cash by not performing required maintanence and falsifying maintanance records is a line that I will not cross.

demkr

This alone should stop you from making a judgment about AS now. This isn't 2003. They have an excellent on time rate.

And if prayer cards offend you ,well, not much we can do about anti-religious bigotry.

tom911

Clearly they have. I flew them to Seattle two weeks back and as an AA elite they let me board with their top-tier elites, and they also allow free checked baggage and preferred seating. Didn't have those benefits a year ago. I believe they offer similar perks to Delta top-tier elites. Departed on time to SEA but did have a 20 min delay on the way home due to late arriving aircraft. If I wasn't an AA flyer they'd probably be my elite program of choice. I fly them a couple times a year to Seattle.

JOSECONLSCREW28

So this question is directed mostly towards the PMUAers on this forum. Let's say the merger between CO & UA never happened both airlines were still stand alone carriers etc etc etc and so on. If JD Power had award PMUA best airline, on time performance etc etc etc would you guys still say this survey is flawed? Or would you praise them because they put PMUA at the top of the list?