UA at the bottom in the 2013 JD Power Rankings.
May 15, 2013, 8:16 pm
#16
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hmmm, I said "p.s. I think this is about right, although UA has stated it is going to increase fee income, so perhaps next year it will edge out US...."
Perhaps the subtlety of my comment was lost on both of you (or you did not read the rankings)....
Since UA is going to increase its fee income, perhaps next year they will edge out US for the BOTTOM of the rankings... [UA got a 3 for fees this year, US got a 2, lower being worse]
Given that Parker has made a big point of saying that they are going to improve service, and US has been increasing service levels, and UA is cutting both, I actually think its probably a given that UA will lap US in the bad bad airline department next year.
Perhaps the subtlety of my comment was lost on both of you (or you did not read the rankings)....
Since UA is going to increase its fee income, perhaps next year they will edge out US for the BOTTOM of the rankings... [UA got a 3 for fees this year, US got a 2, lower being worse]Given that Parker has made a big point of saying that they are going to improve service, and US has been increasing service levels, and UA is cutting both, I actually think its probably a given that UA will lap US in the bad bad airline department next year.
May 15, 2013, 8:24 pm
#17
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May 15, 2013, 8:28 pm
#18
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May 15, 2013, 8:49 pm
#19
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If you look at the link I posted, each airline got an overall score AND individual scores for each area. The lowest of those overall rankings were UA and US for the majors, but US had a lower ranking for "fees" than did UA. Then the overall scores are posted on the page found on the link inside of the article, which is where the numbers I posted came from. The only difference in US and UA AT THE BOTTOM in absolute rankings is in the fees category. Since UA is getting rid of free IFE on the 320s, and adding a fee for streaming it, UA will I assume, jump past US at the bottom next year.
Nothing I said had to do with position on the list, which is not by ranking.
May 15, 2013, 9:00 pm
#20
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I feel a little like Strother Martin in Cool Hand Luke here.... But I'll give one more try....
If you look at the link I posted, each airline got an overall score AND individual scores for each area. The lowest of those overall rankings were UA and US for the majors, but US had a lower ranking for "fees" than did UA. Then the overall scores are posted on the page found on the link inside of the article, which is where the numbers I posted came from. The only difference in US and UA AT THE BOTTOM in absolute rankings is in the fees category. Since UA is getting rid of free IFE on the 320s, and adding a fee for streaming it, UA will I assume, jump past US at the bottom next year.
Nothing I said had to do with position on the list, which is not by ranking.
If you look at the link I posted, each airline got an overall score AND individual scores for each area. The lowest of those overall rankings were UA and US for the majors, but US had a lower ranking for "fees" than did UA. Then the overall scores are posted on the page found on the link inside of the article, which is where the numbers I posted came from. The only difference in US and UA AT THE BOTTOM in absolute rankings is in the fees category. Since UA is getting rid of free IFE on the 320s, and adding a fee for streaming it, UA will I assume, jump past US at the bottom next year.
Nothing I said had to do with position on the list, which is not by ranking.
May 15, 2013, 9:11 pm
#22
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http://www.jdpower.com/consumer-rati...tudy/index.htm
Let the defense and attacks begin.
p.s. I think this is about right, although UA has stated it is going to increase fee income, so perhaps next year it will edge out US....
Let the defense and attacks begin.
p.s. I think this is about right, although UA has stated it is going to increase fee income, so perhaps next year it will edge out US....
Except that I do not understand Alaska. I think they are awful.
May 15, 2013, 9:18 pm
#24
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I reluctantly agree. As much as UA deserves to be bashed, JD Power is a pretty pathetic organization for ranking almost anything.
May 15, 2013, 9:31 pm
#25
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They are on time, their FAs/GAs are nice, their FF program is good (you can redeem your miles on almost any airline), and you get upgrade rates that are very very good as an MVP Gold. Food in F is fine, better than UA for sure.
They are only a domestic airline, but do what they do well, and have a good FF program (unlike VX and DL).
I've flown them at least 10 times this year, never a problem.
They are only a domestic airline, but do what they do well, and have a good FF program (unlike VX and DL).
I've flown them at least 10 times this year, never a problem.
May 15, 2013, 9:46 pm
#26
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I looked into previous rankings and I found this:
2012
CO- 4th best airline topped by Alaska, Air Canada and Delta
UA- 2nd worst only above US
2011
CO - 3rd best airline topped by Alaska and Air Canada
UA- 2nd worst only above US
2010
CO - 2nd best airline topped by Alaska
UA- 2nd worst only above US
Can someone explain me why it is CO management the reason why UA is doing so bad if the previous years it has held the same position in the ranking as this year?
http://www.jdpower.com/content/press...tion-study.htm
http://businesscenter.jdpower.com/ne...spx?id=2011075
http://businesscenter.jdpower.com/ne...spx?id=2010092
2012
CO- 4th best airline topped by Alaska, Air Canada and Delta
UA- 2nd worst only above US
2011
CO - 3rd best airline topped by Alaska and Air Canada
UA- 2nd worst only above US
2010
CO - 2nd best airline topped by Alaska
UA- 2nd worst only above US
Can someone explain me why it is CO management the reason why UA is doing so bad if the previous years it has held the same position in the ranking as this year?
http://www.jdpower.com/content/press...tion-study.htm
http://businesscenter.jdpower.com/ne...spx?id=2011075
http://businesscenter.jdpower.com/ne...spx?id=2010092
May 15, 2013, 9:57 pm
#27
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They are on time, their FAs/GAs are nice, their FF program is good (you can redeem your miles on almost any airline), and you get upgrade rates that are very very good as an MVP Gold. Food in F is fine, better than UA for sure.
They are only a domestic airline, but do what they do well, and have a good FF program (unlike VX and DL).
I've flown them at least 10 times this year, never a problem.
They are only a domestic airline, but do what they do well, and have a good FF program (unlike VX and DL).
I've flown them at least 10 times this year, never a problem.
May 15, 2013, 9:58 pm
#28
Join Date: May 2011
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I looked into previous rankings and I found this:
2012
CO- 4th best airline topped by Alaska, Air Canada and Delta
UA- 2nd worst only above US
2011
CO - 3rd best airline topped by Alaska and Air Canada
UA- 2nd worst only above US
2010
CO - 2nd best airline topped by Alaska
UA- 2nd worst only above US
Can someone explain me why it is CO management the reason why UA is doing so bad if the previous years it has held the same position in the ranking as this year?
http://www.jdpower.com/content/press...tion-study.htm
http://businesscenter.jdpower.com/ne...spx?id=2011075
http://businesscenter.jdpower.com/ne...spx?id=2010092
2012
CO- 4th best airline topped by Alaska, Air Canada and Delta
UA- 2nd worst only above US
2011
CO - 3rd best airline topped by Alaska and Air Canada
UA- 2nd worst only above US
2010
CO - 2nd best airline topped by Alaska
UA- 2nd worst only above US
Can someone explain me why it is CO management the reason why UA is doing so bad if the previous years it has held the same position in the ranking as this year?
http://www.jdpower.com/content/press...tion-study.htm
http://businesscenter.jdpower.com/ne...spx?id=2011075
http://businesscenter.jdpower.com/ne...spx?id=2010092
May 15, 2013, 10:04 pm
#30
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